1. ANDREA ZEFFIRO (azeffiro123@gmail.com)
OBJECTIVE
A management-level position within a leading logistics firm which offers a high level of challenge,
responsibility, and the opportunity for continued career growth.
HIGHLIGHTS OF QUALIFICATIONS
● Has ten years of top, diversified experience.
● Strong background in many areas including management, project management, staff training and
development, process improvement, quality assurance, and client relations.
● Works well with operations, internal teams, and clients in the identification of business development
opportunities, while playing a key role in major process improvements.
● Has worked with large and diverse project teams, consistently meets timelines, has strong attention to
detail, and is firmly committed to consistently meeting and exceeding all project expectations.
PROFESSIONAL EXPERIENCE
UTi WORLDWIDE, UNITED STATES, INC., Charlotte, North Carolina
Senior Manager – Global Client Services (2010-Present)
Responsible for managing project teams, working with sales and bid management teams to understand client
requirements and ascertain additional costs.
∙ Manages a team of eight personnel serving as dedicated customer service representatives and account
managers for global clients, and ensures that all organizational and project goals are met.
∙ Works extensively with operations and client personnel to push back on requirements and influence
operations to comply with Change Management parameters.
Director, Implementation Americas Freight Forwarding (2008-2010)
Responsible for overseeing project managers, managing global account implementations, coaching and
developing project management personnel, and establishing team productivity objectives.
∙ Provided leadership to project managers during major global account implementation.
∙ Leveraged skills of team to drive results by assigning proper personnel levels, ensuring high return-on-
investment, while also providing growth opportunities to team members.
Industrial Engineer USA (2004-2008)
Responsible for leading global implementation teams, identifying client requirements, implementing logistics
solutions, developing and monitoring long and short-term projects (for Global Integrated Logistics Partners).
∙ Led Global Implementation Teams in the design, training, and implementation of client supply-chain
services for major Global Logistics Partners.
∙ As Project Manager for global air yield management improvement project; a three-month reassignment at
corporate headquarters; managed six, short-term, “quick-win” projects.
DRS EW & NETWORK SYSTEMS, INC., Buffalo, New York
Quality Assurance Engineer (2001-2004)
Responsible for overseeing audit teams, coordinating SAE AS9100 certification efforts, coordinating ISO
9001:1994 to ISO 9001:2000 transition process, authoring quality manuals, and leading third-party audits
∙ As Audit Team Leader, ensured that audits met all organizational parameters and expectations.
∙ Was an active participant in management reviews, and presented corrective/preventative action
summaries, audit results, and recent and future improvement efforts.
EDUCATION
UNIVERSITY OF BUFFALO - Bachelor of Science in Industrial Engineering. Graduated Cum Laude.
PROFESSIONAL CERTIFICATIONS
∙ Six Sigma Green Belt (America Society of Quality)
∙ Six Sigma Black Belt Training (American Society of Quality)
∙ Certified ISO 9001:2000 and AS9100 (Aerospace & Defense) Auditor
REFERENCES
Available upon request