Andrae Calderon has over 10 years of experience in retail sales, logistics, and aviation maintenance. He has a strong track record of exceeding sales goals and providing excellent customer service. He is skilled at multi-tasking, problem-solving, and motivating others. Calderon currently serves as a Sergeant in the Army National Guard where he maintains aircraft and trains inexperienced soldiers.

1. ANDRAE CALDERON
5313 N. Delphia Ave. Unit 113 | Chicago, IL 60656 | 773-370-0126 | andraecalderon@yahoo.com
RETAIL SALES PROFESSIONAL
Owning and Exceeding Sales Goals | Creating Memorable Customer Experiences
Outgoing Customer Relations with the communications skills to keep clientele pleased and the business savvy to
meet corporate objectives and exceed standards. Known amongst; managers, supervisors, co-workers, and
customers for being a critical part of any team which can achieve all goals set. Talent for exceeding goals in a fast-
paced environment.
QUALIFICATIONS SUMMARY
Leadership and Management… Skilled at multi-tasking, setting goals and motivating others to exceed.
Outstanding communications skills… Excellent at interacting with, and persuading, people of any and all
backgrounds.
Highly Organized… Expert in prioritizing the customer needs with company objectives. Talented in managing large
projects from beginning to completion.
Flexible and Adaptable… Will assimilate quickly in transitions, and switch roles as needed to maintain
productivity.
Resourceful Problem Solver… Adept in anticipating and analyzing problems, then formulating solutions.
Leadership and Management… Skilled at multi-tasking, setting goals and motivating others to exceed.
EXPERIENCE & ACCOMPLISHMENTS
Army National Guard Chicago, IL and Kuwait 2009–Present
As a leader, and Sergeant, in my unit….Work across different computer interfaces to diagnose and repair military
equipment. Manage aircraft and heavy military equipment while training newer inexperienced soldiers. Uses sensitive
information to complete mission tasks as needed. Provide information and manage aircraft before, during and after flight.
Perform post flight duties to ensure aircraft readiness for future missions. Supply entire unit with equipment necessary to
perform all duties.
Flight Engineer (April 2009 – Present) | NCO (Non Commissioned Officer)
• Coach and develop inexperienced soldiers in their quest achieve higher status of Flight Readiness Levels
• Maintain Readiness Level 1, highest level of Army Flight Readiness, flight duty including Night Vision
training
• Perform aerial flight duties to provide unit with essential mission accomplishment
• Conduct training for operational movements
• Maintain assigned aircraft with limited down time to ensure operational readiness
• Provide proper troubleshooting procedures and aircraft status to ensure missions are met in a timely matter
Logistical Inventory Specialist (July 2011 – June 2012) | Deployment Preparation
• Responsible for ordering and receiving various unit supplies in preparation for unit deployment
• Ensure timely delivery of critical supplies to individual soldiers
• Provide quality control measures to ensure the correct supplies were received from and provided to
soldiers.

2. • Maintained company Organizational Clothing, Individual Equipment (OCIE) and Flight clothing records
with no errors.
Associated Solutions Addison, IL, 2013–2014
Analyzed problem situations on customer leased and owned forklifts. Performed maintenance while providing
customers with proper information to exceed their own supply and distribution standards. Sales to customer in
reference to their operating conditions to optimize their performance and minimize performance. Performed
modifications on equipment as required per customer or manual updates. Utilized state of the art equipment to
perform duties and record progress on each individual piece of equipment.
Field Service Technician (August 2013 – December 2014)
• Continuously outperformed revenue and customer experience expectations
• Consistently exceeded monthly revenue quota – responsible for $25,000 revenue monthly
• Upsold to existing customers and brought in incremental repair agreements
• Recruited new customers via referrals from existing customers delighted with the customer experience
provided
• Build and maintain customer rapport
• Analyze customer problems and recommend solutions
• Implement solutions and start/complete repairs immediately on-site
• Provided excellent customer service to ensure customer retention and contract extensions
• Manage inventory of parts and tools
• Opened and closed work orders with Dispatch, providing service repair narratives for the customer,
submitting paper work for time worked and repairs in a timely manner
• Responsible for following customer’s safety and housekeeping guidelines when onsite at customer
locations
EDUCATION
Army School of Aviation 2009
Ft. Eustis VA
UIC Liberal Arts 2005
Chicago IL, 8 Credits
Von Steuben Metropolitan Science Center 2005
Chicago IL, HS Diploma
PERSONAL TRAINING AND CERTIFICATION
UH 60 A/L Helicopter Mechanic 2015
Chicago IL
Raymond Certified Forklift Technician 2014
Addison IL