1. Amy Jo Crothers
18093 Minnie Drive
Athens, AL 35611
Cellular 256-374-6914
amycrothers@yahoo.com
Career Objective
A position working closely with the public, utilizing computer knowledge, organizational abilities,
strong people skills, and business experience.
Operations Lead / Office Manager / Customer Service
Summary of Qualifications
• Provided a high level of customer service and client relations based on outstanding communication
and interpersonal skills.
• Supervised staff of 35 associates providing inventory control, customer service, and
shipping/receiving, supplies ordering, and equipment maintenance. Hired, trained, and scheduled
staff.
• Trained staff in new programs, policies, computer updates and product information. Assisted in
several new store openings.
• Maintained responsibility for more than $100,000 in products, effectively managing inventories.
• Designed and assembled welcome kits for new employees.
• Developed a thorough understanding of operating cash registers, POS, and other operations
oriented programs.
Relevant Experience
Customer Relations
• Established and maintained effective business relationships with external and internal customers,
improving communication between customers and company.
• Resolved numerous business functions on a day-to-day basis; including customer inquires,
information requests, invoicing, and stock control.
• Received numerous accolades and letters of appreciation from customers, vendors, and
management.
• Scheduled regular staff training to enhance product knowledge, improving customer service.
Front and Back Office Operations
• Assisted in working out totals for cash and other takings at the end of each working day and
preparing money for bank deposits.
• Developed thorough guidelines for operating office equipment to reduce repair calls and streamline
usage.
• Designed comprehensive filing system for several stores, reliably filed and retrieved confidential
records.
• Consistently processed all sales contracts and parts orders without errors.
Animal Care
• Prepped and bathed up to 20 dogs daily for groomer, including anal gland expression, flea and tick
removal, ear cleaning, teeth brushing, and nail filing.
• Was responsible for maintaining cages, bathing and reception areas, and outside environs.
• Appointment scheduling, customer relations, and basic reception duties.

2. WebTV Testing
• Tested 30 plus WebTV units on an hourly basis
Employment History
HHGregg, Huntsville, AL
Office Manager/Operations Lead, 2005 - 2010
BowWow Boutique, Huntsville, AL
Bather/Office Assistant, 2000 - 2005
SCI, Huntsville, AL
Quality Control, 1998 - 2000
Education
H.S., 1988
Riverside High School, Painesville, OH
H.S., 1988
Auburn Career Center, Painesville, OH
Accounting / Information Processing
Skills
• Customer Service, Dispute Mediation/Negotiation/Resolution
• Advanced Knowledge of office equipment (copier, fax), 10-key calculator, Typing / Data Entry, Data
Retrieval, Alphanumeric Filing, Multi-line Switchboard Operations, Basic Computer Maintenance and
records management.
• Internet Explorer, MS Word, MS Outlook Express, Windows NT/98/2000/XP/2003/Vista, Retail
Manager POS
• Office Management, policies and procedures, end of day reconciliations, document creation and
maintenance, bookkeeping, confidential records management, budget and expense management
• HR policy and procedure, human resource reporting, new-hire orientations, interviewing, scheduling
• Operational management, new store openings, visual merchandising, product research and
knowledge
• Inventory and materials management, stock ordering/inventory control, operational audits, quality
control