This document explains different level of services and the best practices for a Scrum Master

1. Uplifting Scrum Master Services
N I I T T e c h n o l o g i e s L t d .
[ T y p e t h e f a x n u m b e r ]
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Atul Sharma & Amogh Joshi

2. Executive Summary
Scrum Overview
Scrum is one of the agile frameworks, which is widely used for software development.
Unlike waterfall model, scrum focus on iterative, incremental, time boxed product
delivery having fully tested, independent, and valuable features for the product. Scrum
works on Transparency, Inspect and Adapt agile philosophy. It consists of three roles,
five ceremonies and three artifacts which are shown below.
Roles Ceremonies Artifacts
Scrum Master Sprint Planning Definition of Ready
Product Owner Daily Stand -up Definition of Done
Development Team Release Review Product Increment
Retrospective
Backlog Refinement
Role of the Scrum Master
The Scrum Master differs from the traditional project manager in waterfall model.
He/She is often considered as an agile coach, getting the best out from scrum teams.
The Scrum Master role involves removing any team or individual impediments,
facilitating scrum ceremonies, enabling healthy working environment, coordinating
working with product owner and making sure team commits whatever they can deliver.
The Scrum Master helps those outside the Scrum Team, understand which of their
interactions with the Scrum Team are helpful and which are not helpful. Scrum Master is
commonly considered as a salve leader. This is because he does not have an authority
to take decision, but leads the team, enabling them to make effective decisions.
Uplifting Scrum Master Services
Traditional “waterfall” projects, who venture into the transformation to agile
development, usually do not move away from command-and-control style leadership.
This whitepaper will help a Scrum Master identifying his/her current level of Services in
various Scrum Ceremonies during the Sprint and also providing guidance for uplifting
Service Levels. This will help Scrum Master to evolve from a traditional management
and leadership approach to an agile leadership model.
Definition of Level of Service used in this white paper is below:
Criminal This Service level is "below the bare minimum"
Basic This Service level is the "bare minimum"
Desired This Service level is what "Customers & Team prefer"

3. Backlog Refinement
Role of Scrum Master for Backlog Refinement

4. Sprint Planning
Role of Scrum Master in Sprint Planning

5. Daily Standup
Role of Scrum Master in Daily Standup

6. During Sprint
Role of Scrum Master in during sprint

7. Sprint Review and Retrospective
Role of Scrum Master in sprint review and retrospective

8. Other Functions
Role of Scrum Master on other important areas