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Dr. Ammar Hasan Beck
PU : potential use by customer .
                  0 – 4 rating of both
PU classification

      0         1            2           3             4
  C             B         B+            A           A+
   Or         ( 2 – 3 ) (4 – 5 )                   >=10
  Doctors   patients / patients /    (6 – 9 )    patients /
     have      day         day      patients /      day
dissolved                              day           Or
                            Or
 problem                               Or        Key person
  against               Company
                                    B+company        Or
company                  friend
                                      friend       Leader
                                                   doctors
i.    This classification gives good information about
      doctor’s job volume .

ii.    This classification is blind about doctors’
      cooperation with company .

iii. This classification is useless in follow up .

iv. This classification gives no information about
    doctor style , needs , and attitudes
Double classification
• Cu : current use by product .

• Pu : potential use by customer .



            0 – 4 rating of both
Doctor adoption process

                                                                   4


                                                     3        advocacy

                                                    Repeat usage
                                             2

                                      1     usage


                         0          trial
              0        evaluation

  00
            interest
awareness
PU classification

      0         1            2           3             4
  C             B         B+            A           A+
   Or         ( 2 – 3 ) (4 – 5 )                   >=10
  Doctors   patients / patients /    (6 – 9 )    patients /
     have      day         day      patients /      day
dissolved                              day           Or
                            Or
 problem                               Or        Key person
  against               Company
                                    B+company        Or
company                  friend
                                      friend       Leader
                                                   doctors
Double classification

     4   4–0   4–1   4–2   4–3   4–4

     3   3–0   3–1   3–2   3–3   3–4

Cu   2   2–0   2–1   2–2   2–3   2–4

     1   1–0   1–1   1–2   1–3   1–4

     0   0–0   0–1   0–2   0–3   0–4

          0     1     2     3     4

                      Pu
Double classification
     MED   HIGH   VIP    VIP    VIP

     MED   HIGH   HIGH   VIP    VIP

     MED   MED    MED    HIGH   VIP
Cu
     LOW   LOW    MED    HIGH   VIP

     NO    LOW    MED    HIGH   VIP




                   Pu
Double classification



MED   HIGH   VIP    VIP    VIP   4–0   4–1   4–2   4–3   4–4


MED   HIGH   HIGH   VIP    VIP   3–0   3–1   3–2   3–3   3–4


MED   MED    MED    HIGH   VIP   2–0   2–1   2–2   2–3   2–4


LOW   LOW    MED    HIGH   VIP   1–0   1–1   1–2   1–3   1–4


NO    LOW    MED    HIGH   VIP   0–0   0–1   0–2   0–3   0–4
Double classification


Maintain and    Highest     4–0   4–1   4–2   4–3   4–4
 recognize
                priority    3–0 3–1     3–2   3–3   3–4


                            2–0   2–1 2–2     2–3   2–4
Service when     Priority
                 target
                            1–0   1–1   1–2   1–3   1–4
 Stop    Able

                            0–0   0–1   0–2   0–3   0–4
4,4


               4,3 3,3 3,4

             4,2 1,4 2,3 2,4

        4,1        0,3         0,4     1,3

       3,0         3,1         3,2         4,0

 0,2         1,2         2,0         2,1         2,2

0,0           0,1               1,0              1,1
4,4



                           4,3         3,3     3,4


                    4,2          1,4         2,3          2,4

              4,1               0,3            0,4              1,3


        3,0                     3,1                3,2                4,0


  0,2               1,2                2,0                2,1               2,2


0,0                       0,1                       1,0                     1,1
i.    This classification gives good information about
      doctor’s job volume .

ii.   This classification gives good information about
      doctors’ cooperation with company .

iii. This classification is useful in follow up .

iv. This classification gives no information about
    doctor style , needs , and attitudes
Triple classification
• CU : current use by product .

• PU : potential use by customer .

               0 – 4 rating of both

• SU : style usage .

              Positive or Negative
TRIPLE CLASSIFICATION



                 Full details & perfect indicator
            Negative                               Positive
 Style                 Needs            Style                   Needs
 Driver                Salary         Analytical          Good products
Expresser              Samples       Emotional                New product
                 Economic support      Driver                  Good MR
                                                         Scientific support
                                                        Psychiatric support
Triple classification
                    +                +                 +                 +              +
          (4 – 0)          (4 – 1)           (4 – 2)           (4 – 3)           (4 – 4)
      4
              (4 – 0) -         (4 – 1) -         (4 – 2) -          (4 – 3) -         (4 – 4) -
          (3 – 0) +        (3 – 1) +         (3 – 2) +         (3 – 3) +         (3 – 4) +
      3        (3 – 0) -        (3 – 1) -         (3 – 2) -          (3 – 3) -         (3 – 4) -
CU        (2 – 0)
                    +
                           (2 – 1)
                                     +
                                             (2 – 2)
                                                       +
                                                               (2 – 3)
                                                                         +
                                                                                 (2 – 4)
                                                                                           +

      2
               (2 – 0) -        (2 – 1) -         (2 – 2) -          (2 – 3) -         (2 – 4) -
          (1 – 0) +        (1 – 1) +         (1 – 2) +         (1 – 3) +         (1 – 4)+
      1
               (1 – 0) -         (1 – 1) -         (1 – 2) -         (1 – 3) -         (1 – 4) -
          (0 – 0) +        (0 – 1) +         (0 – 2) +         (0 – 3) +         (0 – 4) +
      0
               (0 – 0) -        (0 – 1) -         (0 – 2) -          (0 – 3) -         (0 – 4) -

                    0            1                 2             3                 4
 SU                                               PU
4,4


                                                                 (4,4)+                                                              4,3         3,3     3,4


                                                                                                                              4,2          1,4         2,3          2,4


                                                  (3,3)+ (3,4)+ (4,3)+                                                  4,1               0,3            0,4              1,3


                                                                                                                  3,0                     3,1                3,2                4,0
                                             (4,4) - (4,3) - (3,4) - (3,3) -
                                                                                                           0,2                1,2                2,0                2,1               2,2


                                                                                                         0,0                        0,1                       1,0                     1,1
                                        (4,2)+           (1,4)+ (2,3)+              (2,4)+


                                    (4,1)+             (0,3)+             (0,4)+             (1,3)+

                                  (3,0)+               (3,1)+             (3,2)+               (4,0)+


                     (0,4) -       (1,4) -         (2,4) -                (0,3) -            (1,3) -           (2,3) -


                    (4,0) -        (4,1) -             (4,2) -            (3,0) -             (3,1) -            (3,2) -


          (1,0)+         (2,0)+         (1,1)+                   (1,2)+             (2,2) -             (2,1)+                              (2,2)+


(2,1) -   (1,2) -   (1,1) -    (0,2)+        (0,2) -         (2,0) -           (1,0) -         (0,1)+            (0,1) -                        (0,0)+                    (0,0) -
(4,4)+

                                                (3,3)+(3,4)+ (4,3)+

                                           (4,4) - (4,3) - (3,4) - (3,3) -

                                      (4,2)+         (1,4)+ (2,3)+ (2,4)+

                                 (4,1)+          (0,3)+          (0,4)+         (1,3)+

                                (3,0)+           (3,1)+          (3,2)+              (4,0)+


                   (0,4) -       (1,4) -        (2,4) -          (0,3) -        (1,3) -          (2,3) -

                  (4,0) -        (4,1) -         (4,2) -         (3,0) -         (3,1) -          (3,2) -


        (1,0)+         (2,0)+         (1,1)+              (1,2)+           (2,2) -            (2,1)+        (2,2)+


(2,1) - (1,2) -   (1,1) -    (0,2)+        (0,2) -     (2,0) -        (1,0) -    (0,1)+           (0,1) -   (0,0)+ (0,0) -
i.    This classification gives good information about
      doctor’s job volume .

ii.   This classification gives good information about
      doctors’ cooperation with company .

iii. This classification is useful in follow up .

iv. This classification gives good information about
    doctor style , needs , and attitudes
Strategic planning
Doctor classification

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Doctor classification

  • 2. PU : potential use by customer . 0 – 4 rating of both
  • 3. PU classification 0 1 2 3 4 C B B+ A A+ Or ( 2 – 3 ) (4 – 5 ) >=10 Doctors patients / patients / (6 – 9 ) patients / have day day patients / day dissolved day Or Or problem Or Key person against Company B+company Or company friend friend Leader doctors
  • 4. i. This classification gives good information about doctor’s job volume . ii. This classification is blind about doctors’ cooperation with company . iii. This classification is useless in follow up . iv. This classification gives no information about doctor style , needs , and attitudes
  • 5.
  • 6. Double classification • Cu : current use by product . • Pu : potential use by customer . 0 – 4 rating of both
  • 7. Doctor adoption process 4 3 advocacy Repeat usage 2 1 usage 0 trial 0 evaluation 00 interest awareness
  • 8. PU classification 0 1 2 3 4 C B B+ A A+ Or ( 2 – 3 ) (4 – 5 ) >=10 Doctors patients / patients / (6 – 9 ) patients / have day day patients / day dissolved day Or Or problem Or Key person against Company B+company Or company friend friend Leader doctors
  • 9. Double classification 4 4–0 4–1 4–2 4–3 4–4 3 3–0 3–1 3–2 3–3 3–4 Cu 2 2–0 2–1 2–2 2–3 2–4 1 1–0 1–1 1–2 1–3 1–4 0 0–0 0–1 0–2 0–3 0–4 0 1 2 3 4 Pu
  • 10. Double classification MED HIGH VIP VIP VIP MED HIGH HIGH VIP VIP MED MED MED HIGH VIP Cu LOW LOW MED HIGH VIP NO LOW MED HIGH VIP Pu
  • 11. Double classification MED HIGH VIP VIP VIP 4–0 4–1 4–2 4–3 4–4 MED HIGH HIGH VIP VIP 3–0 3–1 3–2 3–3 3–4 MED MED MED HIGH VIP 2–0 2–1 2–2 2–3 2–4 LOW LOW MED HIGH VIP 1–0 1–1 1–2 1–3 1–4 NO LOW MED HIGH VIP 0–0 0–1 0–2 0–3 0–4
  • 12. Double classification Maintain and Highest 4–0 4–1 4–2 4–3 4–4 recognize priority 3–0 3–1 3–2 3–3 3–4 2–0 2–1 2–2 2–3 2–4 Service when Priority target 1–0 1–1 1–2 1–3 1–4 Stop Able 0–0 0–1 0–2 0–3 0–4
  • 13. 4,4 4,3 3,3 3,4 4,2 1,4 2,3 2,4 4,1 0,3 0,4 1,3 3,0 3,1 3,2 4,0 0,2 1,2 2,0 2,1 2,2 0,0 0,1 1,0 1,1
  • 14. 4,4 4,3 3,3 3,4 4,2 1,4 2,3 2,4 4,1 0,3 0,4 1,3 3,0 3,1 3,2 4,0 0,2 1,2 2,0 2,1 2,2 0,0 0,1 1,0 1,1
  • 15. i. This classification gives good information about doctor’s job volume . ii. This classification gives good information about doctors’ cooperation with company . iii. This classification is useful in follow up . iv. This classification gives no information about doctor style , needs , and attitudes
  • 16.
  • 17. Triple classification • CU : current use by product . • PU : potential use by customer . 0 – 4 rating of both • SU : style usage . Positive or Negative
  • 18.
  • 19. TRIPLE CLASSIFICATION Full details & perfect indicator Negative Positive Style Needs Style Needs Driver Salary Analytical Good products Expresser Samples Emotional New product Economic support Driver Good MR Scientific support Psychiatric support
  • 20. Triple classification + + + + + (4 – 0) (4 – 1) (4 – 2) (4 – 3) (4 – 4) 4 (4 – 0) - (4 – 1) - (4 – 2) - (4 – 3) - (4 – 4) - (3 – 0) + (3 – 1) + (3 – 2) + (3 – 3) + (3 – 4) + 3 (3 – 0) - (3 – 1) - (3 – 2) - (3 – 3) - (3 – 4) - CU (2 – 0) + (2 – 1) + (2 – 2) + (2 – 3) + (2 – 4) + 2 (2 – 0) - (2 – 1) - (2 – 2) - (2 – 3) - (2 – 4) - (1 – 0) + (1 – 1) + (1 – 2) + (1 – 3) + (1 – 4)+ 1 (1 – 0) - (1 – 1) - (1 – 2) - (1 – 3) - (1 – 4) - (0 – 0) + (0 – 1) + (0 – 2) + (0 – 3) + (0 – 4) + 0 (0 – 0) - (0 – 1) - (0 – 2) - (0 – 3) - (0 – 4) - 0 1 2 3 4 SU PU
  • 21. 4,4 (4,4)+ 4,3 3,3 3,4 4,2 1,4 2,3 2,4 (3,3)+ (3,4)+ (4,3)+ 4,1 0,3 0,4 1,3 3,0 3,1 3,2 4,0 (4,4) - (4,3) - (3,4) - (3,3) - 0,2 1,2 2,0 2,1 2,2 0,0 0,1 1,0 1,1 (4,2)+ (1,4)+ (2,3)+ (2,4)+ (4,1)+ (0,3)+ (0,4)+ (1,3)+ (3,0)+ (3,1)+ (3,2)+ (4,0)+ (0,4) - (1,4) - (2,4) - (0,3) - (1,3) - (2,3) - (4,0) - (4,1) - (4,2) - (3,0) - (3,1) - (3,2) - (1,0)+ (2,0)+ (1,1)+ (1,2)+ (2,2) - (2,1)+ (2,2)+ (2,1) - (1,2) - (1,1) - (0,2)+ (0,2) - (2,0) - (1,0) - (0,1)+ (0,1) - (0,0)+ (0,0) -
  • 22. (4,4)+ (3,3)+(3,4)+ (4,3)+ (4,4) - (4,3) - (3,4) - (3,3) - (4,2)+ (1,4)+ (2,3)+ (2,4)+ (4,1)+ (0,3)+ (0,4)+ (1,3)+ (3,0)+ (3,1)+ (3,2)+ (4,0)+ (0,4) - (1,4) - (2,4) - (0,3) - (1,3) - (2,3) - (4,0) - (4,1) - (4,2) - (3,0) - (3,1) - (3,2) - (1,0)+ (2,0)+ (1,1)+ (1,2)+ (2,2) - (2,1)+ (2,2)+ (2,1) - (1,2) - (1,1) - (0,2)+ (0,2) - (2,0) - (1,0) - (0,1)+ (0,1) - (0,0)+ (0,0) -
  • 23. i. This classification gives good information about doctor’s job volume . ii. This classification gives good information about doctors’ cooperation with company . iii. This classification is useful in follow up . iv. This classification gives good information about doctor style , needs , and attitudes