Amgad Zohny Executive Summary
Profile & Objective
I am a highly-experienced ICT executive who possesses over 25 years’ total IT experience, including 16 years in a world-
class tier-1 mobile operator – and 10 years in technology leadership positions - covering shared services centre
technology, fixed & off-shoring services, desktop & systems support, data centre support and application development. In
my current role I provide end-to-end technology outsourcing in more than 25 countries
I am also particularly experienced in: strategy development, business planning, P&L management, performance
management and I have excellent leadership skills – I have led highly skilled staffs of over 600. Additionally, I am skilled in
project management, budget management & cost containment, contract negotiations & vendor management, large-scale
deployments, data center management, mobile applications and quality & service assurance.
I am an experienced senior executive who can lead effectively in large and diverse multinational corporations; developing,
building and delivering secure, reliable & cost-effective IT and Telecoms services as well as technology app development
and IT services operations & support in both group HQ and across worldwide locations.
I now seek a new challenge as a CIO (or similar) in the global ICT sector. Currently I am located in Egypt and I am ready
to relocate worldwide as I have deep experience of working in multi-cultural environments with our partners in Europe and
the Middle East.
Efada Technology February 2015 to date
Operations Director Feb 2015 to Present
Leads operations across various functions. Manages high-quality technology professional services, IT infrastructure
management, telecoms products & services, data and physical security products & services.
Vodafone Egypt October 1998 to January 2015
Head of International Services Technology; July 2009 to Jan 2015
Led the technology shared services center based in Egypt with 600 skilled staff, generating 9 digit annual revenues
and providing end-to-end technology outsourcing. Owned P&L and an annual budget of LE 70 million Capex.
Managed high-quality technology professional services, operations & support including Telecoms and network
products & services to Vodafone group, OpCo’s and outside partners worldwide.
Developed 3 to 5 year international services strategy. Built business development function to support growth.
Successfully implemented an ITIL framework across the service management life cycle and introduced E2E real-time
monitoring for consumer and enterprise applications.
Provided end-to-end technology outsourcing and introduced new functions within technology business units; software
development (java, Microsoft and mobile application), M2M implementation & integration, testing, service desk, 1
lines of operations & support, project management, business analysis and telecoms and network products.
Has achieved high scores in customer satisfaction feedback from Group, OpCo’s and outside partners worldwide.
Developed annual training plan for all staff. Successfully introduced the worldwide standard organizational structure.
Also conducted annual talent reviews for all seniority levels and annual HR resources planning.
Conducted four budget cycles during the year with a review up to CEO level, & implemented a new governance
Head of Fixed & Offshoring Services; July 2007 to June 2009
Reported to the CTO and successfully managed the consolidation and integration of a large established data
communication company Raya Telecom into Vodafone. Led a team of 200 with an annual budget of LE 90 million
Capex and LE 50 million Opex.
Improved the IP fixed network to produce new propositions & support end-users better. Increased the offshoring
business, taking first & second line support for key systems in Vodafone global.
Won long-term contracts for Professional Services with Vodafone Global Technology.
Led Raya Telecom network transformation to achieve a state-of-the-art fixed network providing a full portfolio of fixed
Maintained the business sector offerings of the fixed network to be No 1 in Egypt. Also maintained the consumer and
enterprise sector offerings.
Desktop & Systems Support Senior Manager; January 2005 to June 2007
Managed all enterprise back office and front office systems (Microsoft Systems support, technical support, remote
support). Managed three functions (Help Desk, Hardware Management and Business Solutions Support – that
manages Marketing Department data products & services) based on ITIL Service Management, and provided
financial management of both CAPEX and OPEX.
Led a highly-qualified desktop & systems support team of more than 70 engineers and more than 10 vendors.
Successfully implemented ITIL Service Management covering incident and problem management; configuration,
release & change management, capacity planning and SLA management.
Built a strong Help Desk Team that provided high quality first line service support. Increased its scope to provide first
line support to Vodafone cash, bill payment and E-Top-up and Vodafone Live.
Restructured a strong technical support team that provides high quality second line service to call center, senior
executives, main sites, stores, X-dealers, key accounts, Vodafone events, and GSM switches.
Also rebuilt the Business Solutions Support Team to provide both the pre-launch product testing and the post-launch
second line technical support related to data products (Blackberry, push email, and VMC) provided to external
corporate customers and consumers.
Systems Support Manager; June 2001 to January 2005
Managed the planning, design, development, deployment and support of all enterprise Back Office systems based on
ITIL Service Management. Also managed pilot implementations, and support for the Microsoft platform based
marketing products & services serving VF customers. Owned both CAPEX and OPEX.
Data Center Support Manager; October 1999 to June 2001
Managed Data Center support activities covering the production change, configuration management and security
management for all business applications.
Acting Enterprise System Support Manager/Business Analyst; October 1998 to October 1999
Managed the implementation of all enterprise support applications.
Led a team of staff members, external consultants/contractors and vendors to ensure quality and on-time delivery of
key enterprise support systems such as the Finance Package, HR system, Inventory Management, etc.
Sigma Information Technology February 1992 to October 1998
Senior Systems Analyst/Project Manager
Studied user requirements using information engineering methodology, prepared user requirement specifications
and designed the application. Led a team of programmers in system development, quality assurance testing, and
delivering the application. Carried out end-user training and supervised the preparation of technical documentation.
Earlier roles from 1984 to 1992 as a Programmer, Analyst Programmer and Systems Analyst
Education & Professional Development
B.Sc. Commerce (Accounting major), Ain Shams University, Egypt; 1984
Master of Business Administration, Maastricht School of Management, Netherlands; 2008
IT Infrastructure Library (ITIL), IT Service Management Essential Certificate
Training courses attended include: The 7 Habits of Highly Effective People, Cost Effectiveness, Advanced Project
Management, Assessor Training, Business Simulation, Setting Performance Goals, Financial Essentials for Non-
Financial Managers, Effective Management Skills, Change Control & Problem Management, ISO 9001 Awareness &
Interpretation, Project Management, Change Concept & Management Training and Crisis Management
Personal & Contact Details
Telephone + 20 100 111 0010
Current Base Cairo, Egypt
Languages Arabic (fluent), English (fluent)
Interests Swimming, walking