Learn how Melbourne IT, Infoready, and Outware Mobile are leveraging AWS's services to gain a competitive edge. Find out how AWS is using artificial intelligence and natural language recognition to improve the customer ordering experience, adding a new dimension to data visualisation through virtual reality streaming, and engaging users through Chatbots. Speakers: Tristan Sternson, Chief Customer Officer, Melbourne IT Gideon Kowadlo, Chief Innovation Officer, Melbourne IT Level: 200

1. Tristan Sternson Executive Director | Customer Solutions, Melbourne IT
Gideon Kowadlo Executive Director | Innovation, Melbourne IT
Boom.
Innovating at supersonic speed.

2. As disruption accelerates
organisations need to
turn their customers into
advocates or face
extinction
SOURCE: “DIGITAL PULSE 2015” BY RUSSELL REYNOLDS ASSOCIATES

3. Computer power
continues to grow
exponentially

4. Adoption of
technology
is accelerating
SOURCE: Singularity.com / Economist.com/graphicdetail

5. Incidence of
failure
is increasing
SOURCE: S&P 500; McKinsey analysis

6. Singapore Government

7. NHS UK

8. Voter registration

9. Commonwealth
Bank

10. Try find a chatbots example

12. Gideon Kowadlo
Executive Director Innovation,
Melbourne IT Enterprise Services

13. § Brand Manager Yellow Pages - Pacific
Access (Sensis) (Melbourne): Aug 1998 - Apr
2000
§ Product Planner Small and Medium Cars -
Holden Limited (Melbourne): Aug 1996 - Aug
1998
Market Analyst Small and Medium Cars – Holden
Limited (Melbourne): Jan 1995 - Jul 1996
Streamlining Online Shopping

14. How Visually Impaired people see the world

15. How Blind people see the world

16. Globally, 285 million people suffer from some kind of visual impairment.

17. Thirty million people are blind.

18. This number is expected to grow to 564,000 by 2030.
357,000 people in Australia are blind or have a vision impairment

20. Blind Vision Impaired
Senior CitizensPhysically Limited
Target Users

21. Screen Readers
Physical InterfaceInternet usage
Web BrowsersNo Accessibility
Population
Problems faced today

24. “I see speech approaching a point where it could become so
reliable that you can just use it and not even think about it. The best
technology is often invisible, and as speech recognition becomes
more reliable, I hope it will disappear into the background.”
Andrew Ng
Associate professor at Stanford University
Former Chief Scientist at Baidu
Conversational Internet

25. Convenience is king.
Mass Market

26. Acquire New Users Increase
Engagement
RetentionLearns behaviours and patterns
over time
Improving the lives of
people with disabilities
Innovative and
cutting edge
Benefits

27. Echo Alexa
Voice
Service
AWS
Lambda
Amazon API
Gateway
AWS
Lambda
RDS
Shopping API
Convonet Cart API
AWS

28. Improving Field Worker Efficiency

29. Improving
Field Worker
Efficiency with
VR & Data
Visualisation

30. AR/VR is great.
But is there a better way?

31. DEMO

32. Android VR App
AWS
Lambda
AWS
Lambda
RDS
AWS IoT
Platform
AWS IoT
Connector
Amazon API
Gateway
Alexa
Voice
Service
Echo
Visual Display

33. We have the technology to
address these problems...

34. Start fostering a climate of innovation now
Understand the
problem
Reflect
Ideation Experiment
Capability

35. Insights Engagement
Continuous
Change
Innovation
& Growth
Melbourne IT

36. ● Named by Gartner in Magic Quadrant for Global Public
Cloud & Market Guide for Data & Analytics
● 400 cloud, analytics and mobile experts
● AWS Premier Partner
● 40% of the ASX top 20 are our customers
● Most Australians use a product enabled by MIT daily
● AWS Public Sector Partner Program

37. Thank you