Change at Scale: AWS Initiate Day Austin

1. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
CHANGE AT SCALE
A N I N S I D E A N D O U T V I E W
Hardik Bhatt,
Leader, Digital Government, Amazon Web Services
Former CIO, State of Illinois, and City of Chicago
hvbhatt

2. Public Sector is significantly behind in
technology and faces major challenges…
Out of balance Cost Structure
Retiring workforce
40+ years’ of technical debt
Vulnerable Security Position
Seamless engagement
Customer <> Government
Ease of doing business in
and with the Government
Unleash value of data
Improve workforce
productivity
Secure personal
information
These challenges had caused lost opportunities for constituents
to benefit from the power of their government…
Manage retirements and
attract millennials

3. Illinois implemented change at a large scale, and moved up from Bottom
4th to Top 3rd in digital states survey in 20 months…
20 years in 2 25 years in 2
2015 2017
Bottom 4th Top 3rd Top 5

4. 5 Key Steps for a Successful 21st Century Transformation
Build a clear
strategy and
execute it
Step 3 Step 4 Step 5Step 1 Step 2
Enable an
innovative,
borderless
culture
Jumpstart
and deliver
continuous wins
Keep the
customer at
the center
Keep an eye
on the future

5. • Improve the business of IT
• Improve the business of Government
• Make Government Smarter
• Customer Obsessed
• Action oriented, but long term & big thinker
• Innovation hungry
Action Steps Leadership Characteristics Needed
Build a clear
strategy and
execute it
Step 3 Step 4 Step 5Step 1 Step 2
5 Key Steps for a Successful 21st Century Transformation

6. « We've had three big ideas at Amazon
that we've stuck with for 24 years, and
they're the reason we're successful: put the
customer first, invent, and be patient »
Jeff Bezos
CEO, Amazon.com
© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.6

8. • Catalyze the enterprise
• Externalize the enterprise
• Revitalize the enterprise
• Accept innovation & risk
• Collaborative leadership
• Continuous learning
• Community building
Action Steps Leadership Characteristics Needed
Build a clear
strategy and
execute it
Step 3 Step 4 Step 5Step 1 Step 2
Enable an
innovative,
borderless
culture
5 Key Steps for a Successful 21st Century Transformation

10. Two-pizzas teams
Full ownership
Full accountability
Aligned incentives
“DevOps”

11. • Bust bottlenecks
• Find and act on gaps and opportunities
• Decisiveness
• Bias for smart action
• Ability to deliver
Action Steps Leadership Characteristics Needed
Build a clear
strategy and
execute it
Step 3 Step 4 Step 5Step 1 Step 2
Enable an
innovative,
borderless
culture
Jumpstart
and deliver
continuous wins
5 Key Steps for a Successful 21st Century Transformation

12. Louisville, KY Traffic Analysis

13. Chicago’s OpenGrid is a
real-time situational
awareness platform that
lets citizens explore
what’s happening
around them using 600
public data sets.

14. • 50% reduction on road-
maintenance costs.
• 500% increase in
residents downtown.
• Ingests one million
events per day and
growing.
• Connects city data with
regional data for deeper
insights.
• Enables rapid testing of
advanced predictive
models.
Kansas City, Missouri - Unified Smart City Platform

15. • Drive organization with Data
• Innovation at the edges
• Design Research
• Challenges the status quo
• Listener
• Adaptive capacity
Action Steps Leadership Characteristics Needed
Build a clear
strategy and
execute it
Step 3 Step 4 Step 5Step 1 Step 2
Enable an
innovative,
borderless
culture
Jumpstart
and deliver
continuous wins
Keep the
customer at
the center
5 Key Steps for a Successful 21st Century Transformation

16. Machine Learning &
Artificial Intelligence
B i g D a t a
MORE USERS BETTER PRODUCTS
MORE DATA BETTER ANALYTICS
A Flywheel for Data

17. GB TB
PB
ZB
EB
95% of the data in the
digital universe is
unstructured.
70% of this is user-
generated content .
Unstructured data growth
continues to be explosive.
Source: IDC
Big Data: Unconstrained Data Growth

19. • Enable a digital economy
• Provide 21st century skillset
• Enable startups
• Knack of building partnerships
• Good judgment
Action Steps Leadership Characteristics Needed
Build a clear
strategy and
execute it
Step 3 Step 4 Step 5Step 1 Step 2
Enable an
innovative,
borderless
culture
Jumpstart
and deliver
continuous wins
Keep the
customer at
the center
Keep an eye
on the future
5 Key Steps for a Successful 21st Century Transformation

20. Building an Alexa skill that
anyone with an Amazon Echo
device can use to:
• Find information on food
stamps in Georgia.
• Perform simple inquiries like
transferring an out-of-state license.
• Acquire an early election ballot.
• Register for a fishing license.
State of Georgia – Alexa Voice Enabling Content

21. Keep an Eye on the Future

22. A 1 0 0 0 - M I L E
J O U R N E Y B E G I N S
W I T H O N E S T E P

23. T H A N K Y O U
Hardik Bhatt,
hvbhatt@amazon.com
847.846.4071
hvbhatt