Alexis Kirkwood has over 5 years of experience in customer service roles across various industries. She is currently a Customer Service Representative for Genesco in Memphis, TN where she handles inbound and outbound calls for 3 different companies, processes orders, checks inventory, and provides excellent customer service. Prior to her current role, she worked in customer service and collections for Leading Edge Recovery and Advance Customer Service, demonstrating a track record of efficiently resolving high volumes of customer issues. She is skilled in sales, cash handling, communication, problem-solving, and basic Microsoft Office programs.

1. Alexis Kirkwood
Customer Service Rep - Genesco
Memphis, TN
alexiskirkwood2@gmail.com - 9013379956
A multi-task position drawing on extensive customer service experience to advance a proven track record for
developing and maintaining key accounts and improving departmental efficiencies.
WORK EXPERIENCE
Customer Service Rep
Genesco - Nashville, TN - May 2013 to Present
Take inbound and make outbound calls for 3 different companies
• Place phone orders
• Check inventory and also check status of previous orders
Handle any in store or online inquries, provide world class service to each and every customer
°Pick and pack items out of inventory, label and ready for shipment
CSR
Leading edge recovery - Memphis, TN - December 2012 to March 2013
Memphis.TN
Customer Service Representative/Collector Dec 2012 - Mar 2013
• Perform inbound/outbound calls utilizing dialer; processing over 150 inbound and outbound calls daily.
• Perform coding of accounts and documents all activity in collection system
• Responsible for collection and negotiating payment arrangements and accounts that are delinquent, adhering
to FDCPA
• Trace delinquent clients/debtor to new addresses by inquiring a post offices records
• Responds to telephone or written inquiries, research aged receivable for problems and makes required
adjustments for approval
• Ensure that all attempts to recovery outstanding debtor accounts are pursued with the highest level of
accuracy.
Customer Service Representative
Advance customer service - Memphis, TN - July 2012 to October 2012
Complete survey's in the least amount of time.
• Perform coding for inbound calls, that were either dropped, refused, etc.
Sales associate (seasonal)
Express - Memphis, TN - September 2010 to May 2011
Properly balance out cash register; stock shelves; and general housekeeping duties.
• Successfully handled crowds of over 75 people during demanding sales events
• Handled customer issues with understanding and a satisfying resolution
• Cash register operations, receive and dispense correct change perform return and exchange.
• Resolve customer needs using professionalism and sensitivity.
• Courteously greet customers and assist customers with purchases.
• Set up promotional displays

2. EDUCATION
Overton High School
May 2012
criminal justice
Tennessee State - Nashville, TN
2013
ADDITIONAL INFORMATION
SKILLS:
• Excellent Sales Ability
• Operate Cash Register/Process Payments
• Strong Communication Skills
• Identify And Solve Customer Needs
• Proficient in Microsoft Word, PowerPoint
• Type 35 wpm