1. Boutique Business
Travel Management
The Collectionby Corporate Traveller Summer 2016 Edition

2. Corporate Traveller is a leading boutique
travel management company dedicated to
partnering with UK companies with a small to
medium travel spend.
Corporate Traveller was originally established in the UK in
1999 as the founding corporate brand of the Flight Centre
Travel Group (FCTG). The Corporate Traveller brand is now
present in six countries around the world.
There are currently over 65 teams of Corporate Traveller
experts operating throughout the United Kingdom
including: Birmingham, Bristol, London, Crawley,
Edinburgh, Glasgow, Hull, Leeds, Loughborough,
Manchester, Newcastle, Oxford and Woking.
With an annual turnover of £245 million, Corporate Traveller
UK remains known for its personal service and expert
approach to travel management.
About Corporate Traveller
Bring an expert on
board
2 The Collection by Corporate Traveller corptraveller.co.uk

3. Customer Value Proposition
Dedicated travel expert
Your own dedicated expert will save you time and
be there should things go wrong. You’ll receive
local, personalised service 24/7 with no call
centres. Your travel expert understands your unique
requirements and takes care of all your travel needs
so you can focus on your core business.
Savings guarantee
We guarantee to save you money. Our global
negotiating strength, unique product and airfare
expertise will deliver real savings to your bottom line.
Choice of payment options
We offer you a choice of payment options. You
can pay for your travel by credit card or on
account to suit your business needs.
Control of your travel spend
We provide clear reporting with all your travel
spend in one place. We advise you on how to
save money now and show you the opportunities
for savings and efficiency in the future.
No contracts
We will never bind you to a contract, unless you
would like one.
1
2
4
3
5
Delivering a consistently excellent
customer experience is at the heart
of Corporate Traveller’s service
proposition. We are passionate
about travel and form a partnership
with you to help your business
achieve its objectives. This is built
on the foundation of five key benefits
delivered to every customer, every day.
We will never
bind you to
a contract,
unless you
would like
one.
3The Collection by Corporate Traveller

4. Corporate Traveller Quality Assured
Our team of ‘One Best Way’ experts ensure our
business operates to a consistently high standard.
Together with our unique model of Business
Ownership, this places an unwavering focus on
assuring every Corporate Traveller client receives
service excellence.
Key elements of our One Best Way include:
✔ Independent – Excellence Standard Survey
✔ Client Relationship Managers
✔ One Best Way Operating System
✔ One Best Way training and development
✔ Internal Auditing and Financial Compliance
Flexible Solutions For Your Business Travel Needs
You require a travel management company
which delivers value for your business
travel spend. You want someone with the
knowledge and expertise to proactively
manage and advise you on your programme,
be vigilant about the security of your travellers
and generate savings-based solutions to
benefit your bottom line.
Corporate Traveller blends the expertise of our people,
an amazing product range and travel technology to
assist you to manage your travel and achieve greater
efficiency and savings. No call centres here... you’ll have
a dedicated travel expert who becomes so familiar with
your travel, they’re like a part of your own team.
With local, personal service at the forefront, Corporate
Traveller also delivers the benefits of being part of
The Flight Centre Travel Group, the world’s 3rd largest
travel retailer. This means we are able to use our global
negotiating strength, unique product and airfare expertise
to deliver the best deals in the market.
No call centres here...
4 The Collection by Corporate Traveller corptraveller.co.uk

5. Contents
1 Experts
Dedicated travel experts
supported by specialists 6
2 VelöCT Technology for travellers,
bookers, and business intelligence 8
3 TravelSmart Travel more with better value 10
4 Inclusions and
Benefits Corporate Traveller’s service
fees and benefits 12
5 Client Testimonials..................14
The Collection by
Corporate Traveller
5The Collection by Corporate Traveller

6. SECTION 1:
You always receive local,
personalised service 24/7
with an expert on board
Experts
6 The Collection by Corporate Traveller corptraveller.co.uk

7. Personal Travel Experts
As a client of Corporate Traveller, you will have
your own dedicated travel expert to save you time
and be there should things go wrong. You will
always receive local, personalised service 24/7
with no call centres.
We pride ourselves on building great relationships
with our clients. We get to know your business and
your travellers so you’re always dealing with someone
you trust. We consider ourselves an extension of your
team - we’re here to make it easy for you.
Corporate Traveller consultants are the best in the
industry. Most have graduated through the ranks
of our leisure businesses and as a result, when
it comes to airfares in particular, their product
knowledge and skills are second to none. This
expertise is what enables them to deliver savings
to your bottom line.
Even our experts have experts – fare rules and
conditions change all the time and constructing the
right airfare can be an art form. Our Specialist Fares
team look for opportunities to construct your fare
in a way which can save on the total cost of your trip.
We are committed to having the right resources
and skills to provide you with travel expertise,
support and advice 24 hours a day, every day of
the year. Our Emergency Assist team is staffed
by dedicated Corporate Traveller personnel who
have access to the same data and information as
your day time team.
Solutions Experts
From your initial consultation with one of our
business development team through to the time
you start trading with Corporate Traveller, the
focus is always on you. We understand one size
doesn’t fit all and work with you to determine your
specific needs and implement the right travel
solution for your business and your travellers.
Whether you’re bringing a travel provider on board
for the first time, or changing from another travel
management company, we are with you every step
of the way to ensure a seamless transition.
Our team will come and visit your team to ensure
we get the relationship off to the right start from
day one. Corporate Traveller is on hand to answer
your questions and set you up for success.
Business Intelligence Experts
Your Client Relationship Manager (CRM) takes
a proactive approach and works in partnership
with you to ensure the maximum performance
for your travel budget. Their role is to add value
at every opportunity through understanding your
business objectives. Your CRM works closely with
your dedicated travel expert to keep your travel
objectives on track.
Combining their experience with the data
captured through our proprietary reporting
technology, your CRM will provide:
✔ Visibility of your entire programme – seeing the
big picture enables more informed decisions
✔ Reporting on missed savings and travel
policy compliance
✔ Recommendations on areas for improvement
✔ Cost reduction strategies to drive greater
return on your travel investment
To further support this consultative relationship,
your CRM benefits from the expertise of our
award-winning customer information team who
design data delivery formats to deliver the relevant
information for more effective strategy formulation.
Negotiation Experts
In addition to the benefits of the global negotiation
strength of the Flight Centre Travel Group,
Corporate Traveller also works in conjunction
with our UK-based team of dedicated air and land
contracting teams to provide locally driven deals
for our clients.
The air team are focused on ensuring we have
access to the best nett fares and specialist
corporate and industry rates. The corporate land
team negotiate with hotels, apartments and all
ground services providers to achieve great rates
which often include additional soft benefits such
as Wifi and breakfast to lower your overall costs.
7The Collection by Corporate Traveller

8. CT’s VeloCT is a range of technology
touch points designed to blend
seamlessly with the service from
your offline Travel Experts and make
the booking process as swift as
possible. Integral to the development
of VelöCT is the principle that clients
can simply adopt one or combine
multiple integrated VelöCT features,
depending on your requirements.
CT Portal for streamlined travel
management
The lynchpin of our technology platform is CT
Portal. A single gateway through which you
can swiftly access all elements of your travel
programme. At its simplest, CT Portal is where
you can manage all your traveller profiles. It will
also house key information including contact
details for your account manager, company
travel policy and can be customised to provide
links to a range of additional travel, weather and
destination information.
As your travel needs develop, other tools and
services can be accessed via CT Portal, including:
✔ Corporate Traveller’s mobile apps
✔ Online booking tools – air, hotel, car
✔ Your company’s hotel programme
VelöCT TechnologySECTION 2:
Profile Management
Maintaining up-to-date profiles for
travellers is extremely important.
Accuracy of information is vital in
order to facilitate bookings and
minimise any delays at airports
with check-in or border security
which can be caused by incorrect
or out of date information. In
addition, traveller preferences can
be stored along with memberships
of reward programmes to ensure
that their travel experience is as
streamlined as possible.
CT Mobile Apps –
Keeping Travellers Connected
CT Request connects travellers instantly to the
best booking tool available – your dedicated
Account Manager. During business hours,
travellers can quickly request new travel
arrangements, no matter how complex. Your
travel expert already knows everything about you
and combining policy, preference and profile will
create options to suit you. Delivered through quick
response, you simply choose the one you want.
The details are then updated in CT Confirm
and integrate with the rest of your journey. CT
Confirm keeps travellers up to date with itinerary
details anytime, anywhere. The app enables you
to receive flight status notifications and check-in
as well as tap into resources like airport guides,
a currency converter and weather forecasts for
a comfortable travel experience.
Simple, fast, efficient
travel technology
8 The Collection by Corporate Traveller corptraveller.co.uk

9. Technology Experts
Behind the scenes we have teams dedicated to
ensuring our own systems and infrastructure are not
only robust but continually developed. This enables
your Account Manager to work productively and
efficiently in delivering your travel solution with the
right technology for peak performance.
In addition, our Corporate Solutions area
is responsible for the development and
implementation of online booking solutions and
technology products for clients.
Corporate Traveller is committed to ensuring these
solutions are at the forefront of the industry.
Online Booking Tools
The combination of experienced and proactive travel experts
and technology can often be the most powerful way to
drive efficiency and leverage savings. For some Corporate
Traveller clients, it makes sense to use an online booking
tool for selected elements of their travel. We work with you to
understand the makeup of your travel profile and recommend
the online booking solution which best fits your needs. Unlike
many other travel suppliers your dedicated Account Manager
is responsible for ensuring that all bookings whether booked
offline or through an online tool are checked for quality
assurance prior to ticketing.
One of the major benefits of having Corporate Traveller
delivering a blended booking solution is our ability to provide
insightful management information across both online and
offline bookings. This allows us to continually assess the data
and work with you to put in place strategies and policies to
have a positive impact on your bottom line.
9The Collection by Corporate Traveller

10. SECTION 3:
Smarter business travel management
offers choice, flexibility and a unique range
of travel exclusives to deliver greater value
for money to our customers.
Corporate Traveller is able to offer clients an unrivalled
choice of air, accommodation, transportation and
travel essentials for a number of reasons:
1. Negotiation experts – our travel product teams
(both in the UK and globally) have built strong
relationships with the world’s leading travel
providers which enables us to negotiate the best
fares and rates in the market on your behalf.
2. Travel experts – your dedicated travel managers
are able to utilise multi-product platforms to
quickly source competitively priced options
according to your travel preferences.
They are also highly skilled in fare construction
and have a thorough understanding of the
different fare types in order to deliver efficiencies
to your travel budget.
3. Unique product – With the business traveller and
your travel budget in mind, we have designed a
Smart Range of exclusive travel products which
give you extra inclusions and extra value at no
extra cost.
4. Business travel focus – it may seem unusual to
have to say it but a flight isn’t just a flight and
a hotel room isn’t just a hotel room. Business
travellers have different needs and requirements
to holidaymakers. We understand the challenges
of travelling for work and incorporate flexibility
into our negotiated rates as well as recognition
of corporate bookings to ensure the best
experience possible.
Travel isn’t just about air and
accommodation. For our solution
to be truly ‘door to door’ we provide
everything you need in the air and on
the ground. So whether that’s sorting
your ground transportation (transfers,
taxis, car hire and rail), assisting you
with visas and vaccinations through
our own in-house Travel Clinics,
or manage your seat preferences
and baggage requirements, your
Corporate Traveller expert is hand to
ensure your journey is as streamlined
as possible.
Corporate Traveller offers a total
travel solution, so whether you need
to charter a private plane, or catch
a ferry, we’ll organise it for you and
you’ll have one itinerary, one invoice
and one point of contact for all your
travel requirements – 24/7.
As a client, you will have access
to our SmartFly, SmartDrive, and
SmartStay offers which allow you to
travel more with better value.
The CT Smart Range allows you to
cut costs without cutting out comfort
for your travellers. The TravelSmart
range is constantly growing so just
check with your dedicated experts
for the best deals for your travel
programme.
Business Extras
Everything you need through a single source
Smart Exclusives
Corporate Traveller ticket over 25,000 airfares a month. With experience like that, we are
absolutely confident we can help you to identify the airfare which will best suit the budget and
flexibility you require.
In 2015 in the UK
alone, our corporate
consultants booked
a total of around
752,000 room
nights. When you
add the volume of
our parent company,
Flight Centre’s leisure
brands both in the
UK and globally,
it means we have a
powerful platform
for negotiation.
10 The Collection by Corporate Traveller corptraveller.co.uk

11. What is SmartFly?
Our SmartFly airfares provide travellers with exclusive benefits
included in their airfare. SmartFly gives travellers travelling with Virgin,
Delta and Ethiad on qualifying flights great value added extras:
➜ Ethiad Airways, all cabins – Double Ethiad Guest Miles and 24
hour Wi-Fi voucher
➜ Virgin Atlantic Upper ClassPremium Economy – bonus Flying
Club miles and tier points, bonus Flying Co miles, lounge pass
at Heathrow T3, Gatwick South or Manchester T2 provided by
No1 Traveller and carbon offsetting provided by Susterra
➜ Delta One – bonus Flying Club miles and tier points, bonus
Flying Co miles, and carbon offsetting provided by Susterra
What is SmartDrive?
Get more value from your spend on company car hire with
CT SmartDrive.
We’ve partnered with Avis in the UK to provide three value added
benefits included in your car hire. Book any car from Group B
upwards and get:
➜ A complimentary upgrade (dependent on availability)
➜ A free 2nd driver
➜ 48 hours of free GPS (UK only)
What is SmartStay?
SmartStay is a dedicated programme offering specially negotiated
discounts and complimentary services with our preferred hotel
partners worldwide. There are currently over 5000 participating
hotels with new locations constantly being added.
The inclusions vary from hotel to hotel and include room upgrades,
free wifi, breakfast, parking, bonus loyalty points and even laundry,
giving you even more inclusions for your hotel budget.
SmartStay features:
➜ Three value added inclusions
➜ Valid year round
➜ Flexible corporate rates
Introducing the CT Smart Range
SmartFLY
SmartDRIVE
SmartSTAY
11The Collection by Corporate Traveller

12. Inclusions and BenefitsSECTION 4:
Service fees
Standard Transaction Fees
AIR
UNBUNDLED
OFF LINE
ON LINE
International £45 £10
European / Domestic (inc Eurostar) £25 £10
HOTEL OR CAR
Pay on departure – with flight £10 £5
Pay on departure £15 £5
Bill back £20 £10
ANCILLARIES
UK domestic rail £10 £3.00
Rail Changes/Refunds £10 N/A
European Rail £20 N/A
Passport /Visa £15 N/A
Foreign exchange 2% N/A
Lounge pass £10 N/A
Cancellations/Refunds £50 N/A
Traveller tracking £200 N/A
VelöCT Dependent on offering
Credit card charges 2% 2%
Standard Management Information Reports Included N/A
Bespoke Management Information £50 per report
CRM Services £500 per day
Hotel Programme On application
Loyalty redemption
As per air
ticket
N/A
VeloCT Offering
PORTAL Included
MOBILE APPS Included
CT RAIL Included
CT HOTEL £200
CT ONLINE £500 50% adoption within 3 months reimbursed
CT ONLINE
ENHANCED
£1,000 50% adoption within 3 months reimbursed
All fees exclude VAT
12 The Collection by Corporate Traveller corptraveller.co.uk

13. Company cost per tonne to offset
Corporate Traveller £2.50
Qantas £6.18
United Airlines £6.85
Air Canada £9.26
Climate Care £7.50
Avios / BA £9.00
Virgin Atlantic £10.00
Air France £15.52
Lufthansa £14.55
There are even
more benefits
when you bring an
expert on board
As well as providing comprehensive carbon
emission reporting to a far more detailed level
than available elsewhere, Corporate Traveller
can now facilitate carbon offsetting through a
monthly invoice.
Together with our partner Susterra Limited,
your carbon offsets will be chosen from
key locations across the globe, using VCS
(Verified Carbon Standard).
VCS is the largest independently verified
program in the voluntary carbon market.
All projects not only reduce emissions but
also have additional social, economic and
environmental benefits to local communities.
Through Corporate Traveller, the cost
per tonne to offset is £2.50 (please see
comparison chart – below) which makes the
choice to offset an easy one.
cievents is a global, award winning full-service
event agency and offers a complete range of
event management solutions including venue
sourcing, event management, production and
digital design.
Their job is to inspire your audience, to
stimulate their hearts and minds and
drive them to achieve your business goals
by creating engaging innovative events,
compelling incentive programs and exciting
branding and communications.
Did you know you
can now offset your
carbon footprint
through Corporate
Traveller?
CT Loyalty is an innovative business rewards
programme designed specifically for our
clients. Its focus is to enhance our relationship
with our customers by providing unbeatable
rewards and recognition for their ongoing
loyalty and support.
It’s simple, 3 reward points are earned for
every £100 spent on any travel. Points can be
redeemed against hundreds of items in the
CT Loyalty Rewards programme.
13The Collection by Corporate Traveller

14. “I wanted to write to you to highlight the exceptional
level of customer service that myself and my team
receive. As I am sure you appreciate, it’s not easy
these days to get good customer service and
arranging travel, often at short notice, can be stressful
and difficult to get done quickly and correctly.
Whenever myself or my colleagues require travel to
be booked through Kirsty, her response is always
prompt and either exactly what we asked for or
better, as she has found alternatives that we hadn’t
considered or seen. I imagine that the job your team
does can be quite stressful, as I suspect customers
can be quite demanding but Kirsty always seems to
be happy and ready to support us with and with a
smile (which is something the team often comment
on). When bookings and travel run so smoothly it
makes for a less stressful experience when we have
to be away from family, and it gives us confidence
that things are going to run smoothly.
Please will you pass on the thanks of myself and my
team to Kirsty and thank you too for your support.”
“The emergency team were amazing – got me on
another flight to Detroit instead of JFK, so I got
here in good shape last night. Just can’t thank
you and your team enough for all the support.
Really, really appreciate it.”
“I get so many calls from people trying to sell
their services re. travel and I just cut them off
and (politely!) tell them not to bother because I’m
happy with you guys!”
“For me, Eleanor epitomises someone who is
professional, goes the extra mile and cares about
what she does. She contacted me a number of
times after her normal working day and didn’t quit
till the situation was resolved which was after 9pm.
Eleanor is a real credit to your business; a pleasure
to deal with and I would recommend Corporate
Traveller to other businesses as a result.”
Client TestimonialsSECTION 5:
14 The Collection by Corporate Traveller corptraveller.co.uk

15. 1. OUR PEOPLE
Our company is our people. We care for our colleagues’
health and wellbeing, their personal and professional
development and their financial security. We believe that
work should be challenging and fun for everyone and
through work we contribute to our community.
2. OUR CUSTOMER
We recognise that our customers always have a choice.
We care about personally delivering amazing travel
experiences. This is provided with honesty, integrity and
a great attitude. It is the key to our company’s success.
The key measure of whether we really are personally
providing our customers with an amazing experience, an
amazing product and a very caring service is they will
return again and again.
3. BRIGHTNESS OF FUTURE
We believe our people have the right to belong to a Team
(family), a Village, an Area (tribe) and Nation (hierarchy)
that will provide them with an exciting future and a
supportive working community. They also have the right
to see a clear pathway to achieving their career goals.
Promotion and transfers from within will always be our
first choice.
4. TAKING RESPONSIBILITY
We take full responsibility for our own successes or
failures. We do not externalise. We accept that we have
total ownership and responsibility, but not always control.
As a company we recognise and celebrate our individual
and collective successes.
5. EGALITARIANISM AND UNITY
In our company, we believe that each individual should
have equal privileges and rights. In all our countries and
all our businesses there should be no ‘them and us’.
1. OWNERSHIP
We believe each individual in our company should
have the opportunity to share in the company’s
success through outcome-based incentives, profit
share, BOS (franchises) and Employee and Leadership
Share Schemes. It is important that business leaders
and business team members see the business they
run as their business.
2. INCENTIVES
Incentives are based on measurable and reliable
outcome-based KPIs. We believe that ‘what gets
rewarded, gets done’. A reward for producing the
needed outcome. If the right outcomes are rewarded,
our company and our people will prosper.
3. OUR STANDARD SYSTEMS – ONE BEST WAY
In our business there is always ‘one best way’ to operate.
These are standard systems employed universally until
a better way is shown. This improved way becomes the
‘one best way system’. We value common sense over
conventional wisdom.
4. FAMILY, VILLAGE, TRIBE
Our structure is simple, lean, flat and transparent, with
accessible leaders. Our business Model is being one of
the worlds best and biggest small business operators.
There is a maximum of 4 and sometimes 5 layers. The
village is an unfunded, self-help support group that forms
an integral part of our structure.
1. Family (Teams – min 3, max 7 members)
Villages (min 3, max 7 Teams).
2. Tribe (Areas – min 10, max 20 Teams).
3. Nations/Brands (min 8, max 15 Areas).
4. Regions/States/Countries.
5. Board and senior leadership team.
5. PROFIT
A fair margin resulting in a business profit is the key
measure of whether we really are providing our customers
with an amazing experience, an amazing product and a
very caring service – an experience they genuinely value
and will pay us for.
Our Vision
‘To become the world’s most exciting and profitable travel retailer, personally delivering
amazing experiences to our people, our customers and our partners’.
Our Purpose
‘To open up the world for those who want to see’.
Our Values
Our Philosophies
Our Business Model
15The Collection by Corporate Traveller

16. corptraveller.co.uk