Presentation on EN 15038 at LavaCon 2011 (Globalization track).

1. EN 15038: Three hats on
by Alex Lik
A-CLID&LICS®

2. Background
What’s in it, anyway?

3. QA in Translation Industry
 What’s in the “A”?
 Schemes
 TQI
 LISA QA Model
 SAEJ2450 Quality Metric for Language Translation of Service
Information
 Standards
 ASTM F2575 Standard Guide for Quality Assurance in Translation
 EN 15038 Translation Services -- Requirements for translation services
 CAN CGSB 131.10 Translation Services -- Requirements for translation
services
 Developing
 ISO 11669 Translation projects -- General guidance
 ISO 17100 Translation Services -- Requirements for translation services
 ISO 14080 Assessment of translations

4. EN 15038:2006 Requirements
 Human Resources
 Tech Resources
 Quality Management
 Project Management
 Contractual Framework
 Service Procedures

5. HR Requirements
 Translating competence
 Linguistic and technical competence
 Research competence, information acquisition
and processing
 Cultural competence
 Technical competence

6. Tech Resource Requirements
 Equipment for safe and confidential data
handling
 Adequate communication equipment, HW, SW
 Access to information sources

7. QA Requirements
 Suited to size and structure
 Include statement of quality system objectives
 Process for monitoring quality
 Robust corrective action program
 Process for information handling

8. PM Requirements
 There’s an M for every P
 Monitoring and supervising the prep process
 Assigning translators, revisers, and reviewers
 Issuing instructions to all parties
 Enabling and monitoring consistency
 Monitoring and supervising process timetable
 Communication
 Clearance for delivery

9. Contractual Requirements
 Enquiry and feasibility
 Quotation
 Client-TSP agreement
 Project-related client information
 Project conclusion

10. Service Requirements
 PM  Style guide
 Preparation  Translation
 Registration  Checking
 Assignment  Revision
 Technical resources  Review
 Pre-translation  Proofreading
processing  Final verification
 Source text analysis
 Terminology work  AVS

11. Claim
 Translation = precise business
 Companies’ rep
 People’s lives
 Law suits
 Translators = [better be] very organized people
 Project Management
 Contractual Framework
 Service Procedures

12. Hat 1: Buyer

13. Buyer
 Traditional challenges
 How the standards can help?

14. Buyer: Traditional challenges
 RFP torture

15. Buyer: How the standards help?
 Hiring toolbox
 Compliance brand
 Second party audits

16. Hat 2: Translation Vendor

17. Vendor
 Traditional challenges
 How the standards can help?

18. Vendor: Traditional challenges
 Remote staff
 RFP torture
 The client wants it in the pot, nine days old

19. Vendor: How the standards help?
 Common language
 Process outline and business structure visible
to clients
 Clients are not always right… but they are
always clients

20. Hat 3: Auditor

21. Auditor
 Who the what is the auditor?
 Second party audit
 Third party audit

22. Thank you!

23. Who is…
23
 Alex Lik
 Interpreter and translator
 Technical communicator
 Editor
 Localization Manager
 Auditor (EN 15038 and ISO 9001)
 A-CLID™
 LSP Assessment and Certification
 Localization Management
 Information Design
 Contact:
 alex@a-clid.com
 www.a-clid.com