This document discusses various methods of communication. It begins by defining communication as the transfer of information from one place to another or source to another. It then describes three main methods of communication:
1) Verbal communication which involves face-to-face communication using words and language.
2) Non-verbal communication which involves sending wordless messages through gestures, body language, facial expressions and eye contact.
3) Written communication which uses written symbols.
The document emphasizes that choosing the appropriate communication method is important and depends on factors like the intended audience, message, need for a record, time sensitivity, and cost. Effective communication requires understanding the audience and selecting methods that best suit the specific communication goals and
2. As one of many identifications;
Communication is basically defined as the
transfer of information from one place to
another or from one source to another.
It is a two sided process in which thoughts,
feelings, ideas etc are exchanged in a verbal or
non-verbal manner.
COMMUNICATION
3. COMMUNICATION METHODS
As in the pervious chapter the different types or methods of
communication are:
1) Verbal Communication
Verbal communication is one way for people to communicate
face-to-face. Some of the key components of verbal
communication are sound, words, speaking, and language.
2) Non Verbal Communication
The process of communication through sending and receiving
wordless messages is known as Non Verbal Communication. Such
messages can be communicated through gesture; body language
or posture; facial expression and eye contact.
or it is:
Transmission of messages by a medium other than speech or Writing.
4. COMMUNICATION METHODS
3) Written Communication
Written Communication means communication by means
of written symbols
There are many means of communication available in today's
world.
5. • Choosing effective forms of communication is
very important in a today's market and cut throat
world.
• Effective communication can open doors to
endless possibilities.
• Effective communication also helps build lasting
relationships, both professionally and personally.
WHY CHOOSING THE BEST
COMMUNICATION METHODS
6. what types of communication are
acceptable and most effective?
• Well, that solely depends on the message that is being
passed, along with the importance. There are many
ways to deliver communication, wither oral or verbal
or non-verbal.
• If your massages or information is ready then
• The next step is to determine which methods you will
use to communicate your message to your target
audience.
• This is a critical step that can also make or break the
entire communication project. BUT HOW?
7. (This step can make or break the entire
communication project...)
1. Determined your target Audience
2. Understand Your Audience
3. Prepare your Communication Mediums
4. How Do You Choose the Right Method(s)
for Your Project?
Start choosing the Communication
Method(s)
8. 1- Determine Your Target Audience
• Do not skip this step. In order to choose an
effective communication method, you must first
have clearly identified your target audience. How
will you communicate something well unless you
know who you’re communicating to?
• Determining your target audience is just as
important as defining your goal of
communication. For communication to be
effective, it needs to be delivered to the right
people.
9. Continue...
• How Do I Determine My Target Audience?
• The people you need to communicate your data
to are the people with the power to do
something about the data. That’s it. Otherwise,
why would you need to communicate in the first
place? Why waste your time communicating to
people who don’t matter to your cause?
• Before you even think about different
communication methods, stop and fully explore
who your target audience is, and what their
needs are.
10. 2- Understand Your Audience
• By understanding our audience’s needs, we will be able to
better communicate with them.
Questions to Help You Understand Your Audience
1. What do you know about your target audience?
2. Who are they?
3. What are their backgrounds?
4. What does their day consist of?
5. What are their needs?
6. How much data or detail would they want?
7. How is it easiest to communicate with them?
8. What do they care about most?
11. Continue…
• All of these questions are important to consider. You may
have to unfairly lump people together to answer these
questions, but this is okay as long as it helps you
understand your audience a little more as a whole.
• Repeat for Other Audiences
While these answers may not reflect the needs of each
individual member of our target audience, they do help us
get a better feel for who the audience is as a whole. By
understanding our audience’s needs, we will be able to
better communicate with them.
12. 3- Communication Mediums >>
• Emails
• Mobiles
• Body Language
• Memos, SMS & Fax
• Interview
• Presentation
• Telephone
• Reports
• Internet
• Other Mediums
13. 3- How Do You Choose the Right Method(s) for Your Project
communication>>
Ask our self some questions:
1. Is a permanent record of this communication
important?
Permanent record messages are best done written, instead
of orally. Oral can just turn into a case of he said, she said.
Documentation can include an e-mail, written report, a letter
or a memo. If the letter is to be mailed, certification and
signature on delivery can have legal value if need be).
14. 2. Is it bad or good news?
Good news is acceptable as a written message. However, bad
news or events that are difficult to understand can be more
acceptable as a face to face communication. It could be
necessary and a good idea to see the persons reaction to the
message being received to get that verbal and non verbal
communication. Not to mention, people feel better about
receiving more personal and bad news face to face other
than written notes and phone conversations).
Continue... Questions
15. Continue... Questions
3. How long is the message being sent?
Long messages can be best sent as a document that has
been edited to make it's complexity easier to follow and
understand. It is necessary to make a document that
flows well and holds the receiver's attention. However,
the best part is that the receiver can look back and refer
to the message for a better understanding or to get
needed information).
16. Continue... Questions
4. How many people will receive the message?
When a large amount of people can't gather together to
receive the same message, written is the best from of
communication. It is more effective and efficient. For a
small group of people, when at the same location, a oral
face to face can be more time efficient and productive.
However, when delivering news that will not be well
accepted, face to face is the proper form of
communication).
17. 5. Is the credibility of the communication
important?
When credibility is a factor, the most effective
form of communication is a written letter on an
official document, such as a companies
letterhead. E-mail messages and oral
communication is not acceptable forms of
credible communication).
Continue... Questions
18. 6. Is time of the essence? Is feedback needed?
When messages are urgent, require immediate
answers, action or feedback, the message will be
most effective as a phone call. When
documentation is necessary a fax with a delivery
confirmation or a email with a return receipt might
provide as an alternative).
Continue... Questions
19. Other factors that should be considered:
• 1. Quickness/Speed
There are many types of transactions conducted during
the business hours. One must speed up the
transmission of message on the basis of importance
and urgency of transaction.
If the party is available in the transacted place, oral
communication is enough. If the party is residing in the
same city, telephonic message is good: if outside the
city, message telegram can also be sent. If the matter is
not urgent, a mere letter will be sufficient.
20. Factors:
• 2. Accuracy
If the accuracy of the message is the prime motive, a
letter will serve the purpose Telephonic conversation
might be misheard by the other party.
Even telegrams, sometimes lead to wrong conclusion.
Therefore, success can be reaped by a letter, provided
the letter is properly written. Therefore, the
communication medium which is selected should
ensure accuracy in the transmission of messages.
21. Factors:
• 3.Safety
(There is always risk when valuables are sent by post.
Therefore, for safety purposes, important documents may be
sent by registered post; for further safety by registered and
insured post).
• 4. Secrecy
(In business field, certain transactions have to be kept
confidential. When one aims at secrecy, letter will achieve the
aim. In other communication systems, secrecy may leak out to
unwanted persons).
22. Factors:
• 5. Record
(Record of the message is essential and is possible only if it is in
writing. For this purpose, duplicate copies of the letters can be
preserved and they are good proof against disputes, relating to
the transaction, in future. There is no record for oral
communication).
• 6. Cost
(The cost of communication is also important. Before adopting
any system, the expenses in different means may also be
considered. The material cost (stationery) and labour cost in
preparing the letter will also be considered).
23. Factors:
• 7. Distance
(Distance between the persons who are parties to
communication is an important factor. If distance is too short,
face to face communication is suitable. If there is distance,
message can be transmitted through phone or telegram or
letter).
24. Finally, How Do You Choose the Right
Method(s) for Your Project?
• Most often, you will need to choose more than one
method to effectively reach the majority of the people in
your target audience. You will need to choose a
combination of methods that will give you the best
chance at communicating your message.
• If a message is extremely important or a sensitive issue,
more than one form might be necessary as effective
means of communication. Many times a short oral
communication followed by a written memo or letter
will provide confirmation of the details of the
conversation.
26. CONTENT
WHAT IS EMAIL AND WHY IS IT POPULAR?
•Merits & Demerits of email
MOBILES
•Advantages and Disadvantages
INTERVIEWS
•Your preparation ?
•Your body language ?
•Questions ?
•How to answer
•Qualities employers seek
•What creates a bad impression
BODY LANGUAGE
•Basic types of body language postures
•The face
•Eyes
•Lips
•Arms
•Fingers
•Hands
•Responsive
•Reflective
•Fugitive
•Combative
VIDEO CONFERENCING
•Benefits of videoconferencing
•Limitations of videoconferencing
TELEPHONE INTERVIEWS
27. WHAT IS EMAIL AND WHY IS IT POPULAR ?
• Instantaneous communication system.
• An electronic message sent from one computer to
another.
• An email message takes seconds to reach destination.
28. MERITS & DEMERITS OF EMAIL
MERITS
Easy & Quick
Time saving
Reference function
Economic
Repeated reference
DEMERITS
Failure to attend e-mails
Fear of leakage of secret
matters.
Criminal activities
29. MOBILES
• Most recent technological inventions
• Combine radio technology & Tele-communication
ADVANTAGES DIS-ADVANTAGES
QUICK RESTRICTED COVERAGE
NO BARRIERS HEALTH PROBLEMS
VOICE HEARING BARRIERS
CHEAP & BEST HIDDEN & UNKNOWN CHARGES
30. VIDEO CONFERENCING
Video conferencing in its most basic form is the
transmission of image (video) and speech (audio) back
and forth between two or more physically separate
locations.”
31. BENEFITS OF VIDEO CONFERENCING
Can improve work quality
Increase productivity
Improves communication
Groups can meet more frequently
Critical meetings can be convened in less time
More faculty and staff can be involved
32. LIMITATIONS OF VIDEOCONFERENCING
The initial cost of the equipment and leasing the lines
to transmit conferences may be prohibitive.
The absence of QOS (Quality of Service) provides
virtually no guarantee of a satisfying and successful
experience
Though the technology is improving, a successful
videoconference is dependent upon the connections
and technologies at all of the participating sites,
AND the network infrastructure
Security issues
33. TELEPHONE INTERVIEWS
Prepare as thoroughly as for ‘real’ interview
Select comfortable, private, quiet place
Have copy of CV and company information
Have pen and paper at hand
Prepare for usual interview questions
Practice on phone
Record answers
Try standing
Smile and use gestures
Be yourself
