What concept you would adopt for Crisis Management for your Organization. will you leap or go on unease.
Which can be applied on all aspects of Crisis Management, Emergency Management and Oil Spill Response Preparation.
6. Communication in Crisis Management
• Pre-Crisis (planning stage)
• During-Crisis (response and management stage)
• Post-Crisis (recovery stage) – every crisis is an opportunity
7. Communication in Crisis Management
- Communication Channel Inventory
• Detectors (F&G Systems – Fire Detection Systems – Financial sensors)
• PAGA Systems (in oil and gas plants)
• SCADA (in oil and gas plants)
• IVMS (in vehicle monitoring systems)
• Notification/Mass-Messaging Systems
• Mobiles/Phone numbers
• Walki-Talkies
• Panic buttons
• Push buttons
• Emails
• Mainstream Media Contacts (TV, Radio, News, etc.)
• Online Channels (Twitter, Facebook, Instagram, Youtube, etc.)
• Community outreach programs
• Community education
• Culture and beliefs understanding programs
13. At the time of peace stay at ease??
– plans are not enough
14. Apply all this to Communication in Crises
1. Anticipate
Identify potential threats (Risk Assessments)
Monitor areas of risk (listen to media,
community and employees)
Manage issues (Minimize threats, address issues
and potential problems proactively)
2. Prepare
Setup Plans and Teams (updated always)
Assign responsibilities and train teams
Exercise the Plans
Resolve lessons learned and adopt solutions
Define key information in advance
3. Respond
React quickly and efficiently
Utilize standard processes and
procedures
4. Recover
Recovery Plans and Business
Continuity
Crisis as Opportunity
15. “ Crisis as opportunity
- see where the organization standing during and after the time
of crisis, through positive reading for messages and
communication with the relevant stakeholders “
Wei Chi
crisis = danger + opportunity
16. Crisis Communication Team
• Spokesperson
• Media Relations Lead
• Social Media Lead
• Communications Counsel
• Legal Counsel
• Front Line Lead & Team Members
• Operations Lead
• Board Liaison
• Employee Liaison
• Funder Liaison
• Volunteer Liaison
• Liaison to National Organization/Parent
17. Crisis Communication Resources
• Updated lists, contact information, and details:
• Management Phone Trees
• Media Lists
• Employee Distribution Lists
• Communications Consultant Contact Information
• Legal Consultant Contact Information
• Monitoring Services
• Media Statement Template
• News Release Template
• Fact Sheets
– For likely issues
• Fact Sheet Template