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Knowledge Management in the  Canadian Forest Service Albert Simard  Canadian Forest Service Presented to BC Forest Service February 1, 2005 “ Putting the puzzle together one piece at a time”
An Opening Thought…. ,[object Object],[object Object]
OUTLINE ,[object Object],[object Object],[object Object]
Knowledge Organization External Knowledge Share Internal Knowledge Manage Preserve Lost Knowledge Create Real World Monitor Use Mobilize Society
CFS KM Framework infrastructure & systems to capture, store, share content Content Tools Organization People ,[object Object],Processes roles, responsibilities, authorities, resources lessons learned, best practices, work routines forestry data, information & knowledge
Knowledge Management Goals ,[object Object],[object Object],[object Object],[object Object],single organization: mandate, authority, resources similar organizations: culture, interests, context different organizations: general, few commonalities   supports other KM goals Hierarchy Implementation
Cost of Not Knowing (CONK) Research Managed knowledge Surprise Unmanaged knowledge Awareness Know Don’t know Reality Know Don’t know World Wildlife Fund -  Canada’s forests DFAIT – softwood lumber Reporter – mountain pine beetle Boreal forest briefing note Invasive species Access to Information Science & Technology Networks Synthesis of Knowledge & Information Network Fire management systems On-Line Bookstore Common Office Environment Plant hardiness zones
What the Architects Designed…
What Managers See… content Create Information Knowledge Data Capture Preserve Share Integrate Systems Computers Technology Networks
Knowledge Management Plan  - Reactions - ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
So, Now What? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OUTLINE ,[object Object],[object Object],[object Object]
Knowledge Management Projects - KM  Processes  - ,[object Object],[object Object],[object Object],[object Object]
Metafore (Integrating Regional Libraries)
Metafore Search & Request
E-800 Service   (Enhancing & Leveraging Client Service)
E-800 Service Frequently Asked Questions
E-800 Service – New Questions
Briefing note Database (Capturing & Sharing Knowledge) Password via CFS Intranet User Interface (The Web) CFS staff View only Administrative Interface (The Database) Centres Branches Executive Services Guidelines Password
Briefing Note Database - Input
Briefing Note  Database Search & Outputs
Inventory of Knowledge Assets (Asset Management)
Knowledge Assets Inventory Search Results
Total of 531 assets from 211 responses Source: Knowledge Asset survey
OUTLINE ,[object Object],[object Object],[object Object]
Knowledge Management Projects -  Forestry   Content  - ,[object Object],[object Object],[object Object],[object Object]
Wildland Fire Information System (Automated Daily Monitoring)
FireM3 Automated Satellite Monitoring
National Forestry Database (Compiling and sharing data)
National Forestry Database - Highlights
National Forestry Database - Data
Bookstore (Finding & Accessing CFS publications)
Bookstore Search & Download
Forest Ecosystems of Canada (Preservation & Learning)
Forest Ecosystems Preserving Photographs
Forest Ecosystems  (Learning)
Considerations ,[object Object],[object Object],[object Object],[object Object],[object Object]
A final thought… “ Nothing in the world can take the place of persistence.  Talent will not; nothing is more common than unsuccessful men with talent.  Genius will not; unrewarded genius is almost a proverb.  Education alone will not; the world is full of educated derelicts.  Persistence and determination alone are omnipotent” Calvin Coolidge (1872-1933)

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Knowledge Management: Putting the Puzzle Together One Piece at a Time

Notas do Editor

  1. Today, I’d like to talk about the evolution of a knowledge management strategy in the Canadian Forest Service. Then, I’d like to highlight a number of projects that have been undertaken to implement KM in the CFS one piece at a time.