1. MOHAMMAD AKIDUL HASSAN
Address: 190/1,West vashantek ,Dewanpara, Kafrul, Dhaka cantt. Dhaka-1206
Mobile No 1: 01717153094
Mobile No 2 :01862062140
Mobile No 3 : 880382475003
e-mail : mohammadakidulhassan24@gmail.com, akidulhassan24@yahoo.com
Career Objective:
To develop a career involving analytical skills in an organization offering growth opportunity.
Career Summary:
My experience in the service industries started with Shore to Shore (BD) Ltd which is a north America based multinational Garments
Accessories company working nearly twenty five countries around the world & pioneer in Bangladesh Garments Accessories business as a
customer service Executive. I was fortunate to work later in SML packaging (BD) Ltd & KDS Accessories Ltd before joining Janata Bank
Ltd as an assistant Executive officer.
Special Qualification:
Customer service specialist with expertise in the retail industry. Able to work independently or as part of a team. Devoted to kind and
competent customer service to help company meet its objectives. Skilled in work in high-stress environments with multiple
Employment History:
Total Year of Experience : 6.8 Year(s)
1. Assistant Executive Officer ( April 15, 2015 - Continuing)
JANATA BANK LTD
Company Location: DHAKA
Department: Customer Relation (Branch)
Duties/Responsibilities:
Jobs Responsibilities as per Office Order- # General Banking related work
# Managing operational, administrative & business promotional activities of the Branch tactfully for customer satisfaction.
# To perform and coordinate business development activities
# Ensure opening of all types of accounts are opened in compliance of existing rules and regulations
# Ensure proper fund / cash management of the Branch
# To perform as Joint custodian of Vault Key, Test Key, Credit Documents, Daily Voucher, Account Opening Form, Clearing
Cheque, Cheque Book, DD, PO & FDR Block;
# Ensure proper maintenance of files of the account holders
# Ensure Timely submission of various internal & external reports
# Ensuring compliance of banks own policies and regulatory (Bangladesh Bank) requirements;
# Monitoring and supervising the overall activities of General Banking Department and ensure compliance of regulatory bodys
instruction/, rules and regulations.
# General reconciliation and compliance activities.
# Ensure that branch gets satisfactory audit ratings every year.
# Monitor all issues by regulators & execute various audit reports
# Identify customers financial needs, timely resolution of basic customer queries
# Provide a consistent and professional approach to customer relationship.
# Ensure realization of service charges & fees as per Banks norms.
# Promoting and selling financial products and services to customers
# General administration tasks such as maintaining records, opening post and sending letters to customers.
# Handle all sorts of customer complaints with proper solutions and ensure the delivery for quality services to the customer.
# Any other job as and when assigned by the Authority.
# Ensure high quality service to customers.
# Staff supervision, coaching and training where necessary for improved performance.

2. 2. In charge (Loans & Advances) ( February 19, 2013 - April 9, 2015)
JANATA BANK LTD
Company Location: DHAKA
Department: Loans & Advances
Duties/Responsibilities:
job Description / Responsibility (Loans & Advances related work)
# Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
# Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
# Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
# Meet with applicants to obtain information for loan applications and to answer questions about the process.
# Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
# Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
# Ensure loan documentation and securities are duly completed are in place prior to disbursement of loans.
# To be responsible to conduct collateral inspection and obtain stock report as per credit approval terms.
Disbursement, Monitoring of Loan, review , update credit files.
# Prepare reports to send to customers whose accounts are delinquent & forward irreconcilable accounts for collector action.
# Issuance of document completion certificate to Head Office, CAM and obtaining disbursement authority.
# Ensure accurate & timely submission of returns to Head Office
3. Management Trainee (Officer) ( April 5, 2012 - February 17, 2013)
JANATA BANK LTD
Company Location : Dhaka
Department: General Banking (GB)
Duties/Responsibilities:
# All types of account opening
# Web based foreign remittance payment
# Transmission & posting of local remittance into the software
# Customer support by providing information related to Banking
4. Executive ( December 14, 2011 - March 31, 2012)
KDS Accessories
Company Location: DHAKA
Department: Customer Service & Credit Control
Duties/Responsibilities:
# To receive order from customer through mail & ensure production as well as delivery accordingly.
# Keep close contact buyers, buying house, Merchandiser
# Maintain strong relationship with sales, Design, production, dispatch.
# Ensure Proforma Invoice (PI) timely to customer
5. Customer Service Executive ( October 1, 2011 - November 30, 2011)
SML Packaging Solutions Bangladesh Ltd.
Company Location : DHAKA
Department: Customer Service & Credit Control
6. Customer Service Executive ( January 3, 2010 - September 29, 2011)
SHORE TO SHORE BD LTD
Company Location : DHAKA
Department: Customer Service & Credit Control
Duties/Responsibilities:
* Ensure that the order taking process via Return Material Authorization (RMA) operates smoothly
* Ensure order taking via phone and e-mail from customer
Accept and acknowledge the orders from customer. Instruct warehouse team to deliver accordingly to the customer as per the agreed
service level.
* Secure efficient order handling

3. * Monitor/ track and document all orders/activates
* Keep close contact with the customer, inform about status and updates at all time
* Efficiently fulfill deliveries towards customer sites
* Stand by as and when required for 24/7 support according to set schedule (roaster duties will be available)
* Responsible for updating and maintaining data in tools.
* Maintain good working relations with concerned authorities
* Responsible for providing monthly reports and measurement of Key Performance Indicators (KPIs) as agreed.
* To support other team members when necessary
Academic Qualification:
Exam Title Concentration/Major Institute Result Pas.Year Duration
Masters of social science Social Science University of Dhaka
CGPA:2.88
out of 4
2009 one year
Bachelor of social science Social Science University of Dhaka
Second Class,
Marks :55%
2008 Four
HSC Humanities B.N College, Dhaka
CGPA:4
out of 5
2004 2002-2003
SSC Science Vashantek High School
First Division,
Marks :78%
2000 1998-99
Training Summary:
Training
Title
Topic Institute Country Location Year Duration
SME
Financing &
General
Credit For
Officer
Assessment Of Working Capital Needs, Cash
Credit, Secured Overdraft, Consumer Financing,
Credit Recovery Strategies, Exercise on
Documentation against Loans, Mortgage of
Properties, Loan Classification, Provisioning &
Interest Suspension, Creation of Charge on
Securities.
Janata Bank Regional
Staff College,
Comilla
Bangladesh Comilla
2016
5
SME
Financing &
General
Credit For
Officer
Regulatory Requirements, Securities against
Advances, Financial Spread Sheet, Credit
Analysis, Exercise on Credit Risk Grading,
SME, SME Project Appraisal, Processing of
SME Loan Proposal, Credit Approval Process
Janata Bank Regional
Staff College,
Bangladesh Dhaka
2015
6
Understanding
Core Risks in
Banking
Credit Risk, Internal Control and Compliance
Risk , Asset Liability Risk, Foreign Exchange
Risk, Money Laundering Risk & Information
and communication Technology Risk
management.
JANATA BANK
TRAINING
INSTITUTE,DHAKA
Bangladesh
Area office
Noakhali
2014
5 days
Basic
Training For
AEO
General Banking, Loan& Advance, Remittance,
Cash, Foreign Exchange,
Janata Bank Training
Institue,Dhaka
Bangladesh
JBTC,
Kandirpar,Comilla
2012
ONE
MONTH
Money
laundering &
Terrorism
finance
Money laundering Act-2009 & Anti terrorism
Act-20 09
Janata Bank trainging
institute,Dhaka
Bangladesh Dhaka
2012
01day
Professional Qualification:
Certification Institute Location From To
Preparation of basel-II& CL
Janata Bank Training
Institute,Dhaka
Area office Noakhali
September 16,
2013
September 17,
2013
Information Technology in
Banking sector & Bexi Bank
5000*
JBTC Kandirpar,Comilla BTC Kandirpar,Comilla July 14, 2013 July 18, 2013