1. KATALYST
Balanced Scorecard Governance Council
Terms of Reference
OBJECTIVE
The prime objective of the Balanced Scorecard (BSC) Governance Council
will be to setup rules and regulations for the effective governance of
Balanced Scorecard and BSC software bsc software.
1. Balanced Scorecard
Business strategies depend upon the right strategic objectives, correct
measurement systems and right measures to ensure accurate data
reporting. Identifying the correct source of data and computation of
measurement is important to ensure accuracy of measures.
2. BSC software bsc software
bsc software will be holding very sensitive and confidential information
including Enterprise, Brand and Hotel strategies with data and action plans
for driving these strategies. Therefore, the BSC Governance Council will be
responsible to guide the organization in matters that ensure data security;
data accuracy and data storage are handled by the software and its users
with utmost privacy and confidentiality and will intervene and mitigate any
issues that may arise due to these.
1

2. MEMBERSHIP
The proposed membership of the Council shall comprise of the following:
Chairman
IT
HR
S&M
Finance
Aaa...
Balanced Scorecard
Other members maybe invited by the Chairman as deemed appropriate.
The Chairman may appoint new member(s) or change the composition of
the present Council, if required.
MEETINGS AND QUORUM
It is expected that the Council shall meet half yearly.
The Chairman can call the Council to a meeting at any time, without
restriction to specific periods or pursuant to a request by two Council
members.
The quorum for meetings shall be the majority of the Council including the
Chairman.
RESPONSIBILITIES OF THE COUNCIL
Without limiting the generality of the Council’s objective and in conformity
with existing laws and regulations, the Council shall have the following
responsibilities, powers, authorities and discretion.
Balanced Scorecard
1. Approve any critical changes in the Balanced Scorecard, including
Strategic Objectives and Measures.
2. Recommend and approve the correct source of data.
3. Approve measurement templates that define the measurement,
measure source and the formulae for the computation, if any.
2

3. 4. Approve the creation of any new measure that will be used by the
business. The new measure needs to be justified.
BSC software
5. Propose and approve the roles and access rights for users of bsc
software;
6. Define the guidelines under which users will be provided access to
add, edit, delete information in their scorecards; and users will be
provided access to input data;
7. Define rules regarding username and password sharing and the
unauthorized use of the system;
8. Identify and discuss issues that can potentially contribute to the misuse
of the access provided and request additional information and
analysis to support decision making;
9. Discuss and approve corrective and preventive strategies to resolve
the issues;
10. Request, review and approve potential amendments in existing
policies and procedures that impact the system usage;
11. Discuss roles and responsibilities that Corporate Office, Brands, Hotels
and Departments shall have in management of the system to ensure
data security and integrity;
3