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Ahmed Mohamed Abdel Aziz
Contact Information
 Current Address: H #19, Sachal Sarmast Road, G-11/3, Islamabad, Pakistan.
 Pakistan Contact No. : +92-300-812-3333
 Permanent Address: 195 Elnarges, 5th settlement, Cairo, Egypt.
 Egypt Contact No. : +2-0122-394-6652
PROFESSIONAL PROFILE
 Around 14 years of experience on telecom sector regionally and internationally.
 High-performing operations-management executive with expertise in building/optimizing organizational
processes, measurement systems, and infrastructure to maximize business results in service operations.
 Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against
key operational targets/goals.
 Extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth
environments through initiatives that exceed operational performance targets and yield measurable outcomes:
− Sales and Business Development
− Operational improvements
− Cost reductions through improved process performance
− Productivity gains
− Revenue growth
AREAS OF EXPERTISE
Operational Process Analysis

Operating Infrastructure Cross-Functional Team Leadership
Strategic Planning and Leadership Process Redesign P&L Management
Organizational Design and
Development
Change Management Revenue Goal/Growth
Attainment
Productivity and Efficiency
Improvement
Performance Management Financial Plan Development
Project Planning / Execution Total Quality Management Negotiation, Persuasion,
and Communication
Customer Satisfaction Continuous Improvement of
Operational Processes/Standards
Training and Leadership
Development
Problem Solving

Decision Making

Planning and Deployment of
operational Assets
amabdelaziz
amabdelaziz@live.comaaziz@mobiserve.com.pk

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PROFESSIONAL EXPERIENCE
Senior Project Manager March 2013 till present
Mobiserve, Islamabad, Pakistan
 Oversee multiple projects with different characteristics (Telecom infrastructure – Telecom Installations (I&C) –
O&M) across all phases of execution.
 Managing a team of approximately 320 employees in a busy work environment.
 Establish and implement departmental policies, goals, objectives, and procedures.
 Creating, managing and analyzing performance data and other information.
 Working closely with the Financial Manager, Supply chain Manager, IT Manager & HR department.
 Develop Status reports, Cost estimates and Resources Plan.
 Coordinate with Customer to gather the requirements and manage expectations.
 Set and Adjust project milestones.
Project Manager October 2011 to February 2013
Mobiserve, Lahore, Pakistan
 Responsible for Manage services project of around 2400 BTS Sites.
 Managing a team of approximately 240 employees in a busy work environment.
 Manage project team to execute operations project effectively and efficiently.
 Develop project budget in consideration with cost optimization and reduction goals.
 Track, monitor and control expense based on budgetary guidelines.
 Conduct regular project status meetings with project team.
 Address questions and concerns of project team, management and customers in professional and confident
manner.
 Provide project progress status, delays and issues to customers in timely manner.
Project Leader June 2010 to September 2011
Mobiserve, Faisalabad, Pakistan
 Responsible for Manage services project of around 1200 BTS Sites.
 Managing a team of approximately 120 employees in a busy work environment.
 Ensure that project deliverables meet customer expectations.
 Provide support and guidance to project team as and when needed.
 Develop and implement project management procedures and methodologies to achieve business goals.
 Conduct performance review and provide performance feedback to staff.
 Manage day-to-day operational needs of business.
 Serve as primary contact for reporting outages, incidents and malfunctions.
Facility Manager January 2008 to May 2010

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Mobiserve, Cairo, Egypt
Facility manager with a proven record of success in managing sophisticated facilities, properties and assets and keeping
up with high standards of maintenance and customer service.
I was looking after Facility management for all CIB (Commercial international bank) premises (124 branches +2 Complete
buildings) and NSGB Bank (36 branches).
Key Activities:
 Directed all activities relating to contracted facility services with 150 Engineer/Technicians.
 Developing and maintaining Preventive maintenance schedules of work and forecasts for completion dates.
 Performed short term and long term planning for the premises.
 Supervised development/monitoring of facilities maintenance program.
 Identification and qualification of vendors, negotiation of bids, as well as contracting and ultimately monitoring
vendor work performance.
 Managing annual budgets, profit and loss, and able to take an active role in regular finance meetings.
 Processing of invoices and other payments.
 Provide emergency response as needed.
 Coordinate with Customer to gather the requirements and manage expectations.
 Checking that agreed work by staff or contractors has been completed satisfactorily.
Senior Team Leader June 2006 to December 2007
Alexandria construction company (Talaat Mustafa Group), Madinaty, Egypt
 Managing installation, erection & commissioning of electrical systems.
 Supervised all subcontractor work to ensure compliance with client requirements.
 Maintained all safety and quality control project standards.
 Documented and submitted all conducted work reports to the client and consultant.
 Maintained good professional relationships with suppliers and contractors.
 Tested all products for correct installation and operation.
 Review the project submittals, documenting and coordinating with the designer on all required changes to
electrical drawings as per standards.
 Ensuring the supervision personnel are instructed at all stages on task requirements.
 Make assurance to comply with drawings and specifications in terms of design, materials, and workmanship
standards.
 Plan, hold and record regular meetings on site with the site personnel: such as Coordination meeting and
Planning meetings.
 Provide final approval of As-Built drawings submitted by the Contractor.
O&M Senior Supervisor August 2004 to May 2006
Nile Telecom, Cairo, Egypt
 Managing a team of 3 supervisors and 30 Tech.
 Preparing the schedule plans for the maintenance and implementation stuff.
 KPI’s (key Performance Indicators) monitoring.
 Financial auditing for the O&M stuff.
 Reviewing daily, weekly and monthly progress reports.
 Issuing all maintenance procedures and different internal processes.
 Establishing all technical sessions for maintenance engineers and technicians.

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O&M Supervisor May 2002 to July 2004
Nile Telecom, Cairo, Egypt
 Operation and maintenance of the installed payphones (1200) within Great Cairo region.
 Managing a team of 15 technicians.
 Interface with Telecom Egypt to insure the proper operation.
 Issuing all maintenance procedures and different internal processes.
 Preparing a monthly complete analysis for all types of faults.
EDUCATION
 Bachelor of Electrical Power Engineering, 2001, Ain Shams University, Cairo, Egypt.
 San George College, 1996, Cairo, Egypt.
Personal Information
 Date of Birth: September, 9th, 1978
 Marital Status: Married
 Military Service: Exempted
 Nationality: Egyptian
 Passport: Valid
 Driving License: valid