Discover how mobile learning is playing a vital role in increasing the engagement, productivity and efficiency of today's modern workforce at Telefonica, Microsoft and the Foreign and Commonwealth Office.
The slides cover induction, compliance and performance support - three areas where mobile learning is having a major impact on learning and development.
This slides are aimed at Learning & Development and HR professionals. The slides provide practical tips and ideas - so you can begin your mobile learning journey today!
5. Augmenting formal training
During the learning events, memory for
information is strengthened
As soon as the learning events end,
forgetting begins
Forgetting curve
W. Thalheimer,
Boston Work Learning
Research Inc
40
60
Learning curve
Bite sized nuggets developed and
delivered
to mobile devices as part of a blended
learning programme
7. Performance Support
• Improving skills and learning while doing real tasks on the job
• How to videos
• Reference manuals and materials
• Procedures and checklists
• Infographics
• Mini Apps (small performance support tools distributed to targeted user groups)
• Contextual relevance and discoverability - more important than pixel
perfect content
• Help users find what they want, when they need it
• At home people are used to almost instant access to information and problem solving
through social networks
• The expectations for the same experience in the workplace is growing
• Must be kept up to date (push notifications)
8. O2 Telefonica
• iOS, Android and Windows phone Apps
• Various content form factors
• PDFs
• Videos
• Custom HTML5 assets
• QR code scanning
• Instant access at the point of need
10. Foreign & Commonwealth Office
• FCO staff based in British Consulates and
Embassies worldwide
• Lots of travelling, so offline mobile access is
very important
• A combined system was required (desktop
and mobile)
• Mandatory compliance training + just-in-time
reference resources
• Experience API (Tin Can) enables tracking of:
• Mandatory compliance related training
• Use of JIT nuggets and resources
• Informal learning events
13. Managing at Microsoft
• Mobile induction programme for new
People Managers worldwide
• A significant move beyond purely event
driven programme
• Apps on Windows 10 devices
• Videos, resource articles and quizzes
• Push notifications for new content updates
14. Win page providing monthly
challenges and an opportunity
to win prizes
Watch page providing short
Videos covering a range of
People management skills
Read page providing news,
Worksheets and other
resources
Home page showing points,
achievements and leaderboard
Users can add content to a
favourites page for quick access
15. Gamification
• Points for content consumption
• Competitive leaderboards
• Badges, medals and trophies
• Badges for first user of App features
• Medals for quiz success
• Integration with Tango Card
• Digital gift certificate rewards
16. Gamification
• Gartner predicts that this year:
• 70% of the top 2,000 global organisations will use gamification as a
primary mechanism for organisational change
• This is a >100% increase from the 20% predicted in 2012
18. Mobile learning checklist
BYOD support with native Apps for iOS, Android and Windows
User experience
Offline content consumption
Multiple asset types (e.g. Videos, eLearning, PDFs and custom HTML5 assets)
Multiple content sources
Dynamic content with push notifications
Experience API (tracking with backwards compatibility with SCORM)
A range of security options
Scalability and speed of implementation
Provides traditional online support
Mobile learning is playing a vital role in increasing the engagement, productivity and efficiency of today’s modern workforce. In this seminar we will focus on induction, compliance and performance support – three areas where mobile learning is having a major impact on learning and development.
From our work with Telefónica, Deloitte, Microsoft and the Foreign & Commonwealth Office, we will discuss why mobile is the ideal channel for delivering these programmes and how to deliver it successfully.
This seminar is aimed at Learning & Development and HR professionals, and will provide practical tips and ideas.
This slide shows the dramatic increase in the use of smartphones & tablets (from 23% by 29% to 52%) which have now overtaken the declining PCs (down from 74% by 30% to 44%).
The graph shows the typical learning and forgetting curves. The green learning curve shows learning with the “spacing effect”.
Green = spaced learning curve
Red = Normal learning curve
When we talk about the spacing effect, we are talking about spacing repetitions of learning points over time. The spacing effect occurs when we present learners with a concept to learn, wait some amount of time, and then present the same concept again. Spacing can involve a few repetitions or many repetitions.
http://www.leerbeleving.nl/wp-content/uploads/2011/11/Spacing_Learning_Over_Time__March2009v1_.pdf
Other potential uses of QR codes for instant access to materials:
Engineers retrieving “how to videos” at the point of need
Mechanic reference manuals
O2 also really interested
Retail staff for 200, 300 stores –QR Code, product scanning
Phone setup steps (varies per phone, per carrier etc), product sales guides
FCO staff are based in British Consulates and Embassies all over the world.
The nature of their work means that they travel a great deal and are often out of their office on official business. The FCO wanted a modern and flexible way of supporting their staff with a range of training, support and reference materials on a wide range of topics.
The FCO project started with their consular staff, next step is 15,000 users globally across the whole of the foreign office. They wanted a way to support staff worldwide in order that their staff could provide excellent consular services. They also wanted a system to reflect the way people learn today so just-in-time at the point of need was very important.
Access to materials while in the office, travelling or in the field very important. They wanted a combined system; desktop and PC delivery plus mobile with offline support.
The solution capitalised on the benefits of Experience API (Tin Can) to enable informal learning events to be captured in addition to formal learning in the classroom. e.g. job shadowing, mentoring, attending conferences
The system also enables them to track statutory, mandatory training to help them meet their public service commitments. The system delivers a full range of digital learning and support resources.
Key features:
Windows 10 tablet and phone Apps
Single sign-on via corporate Active Directory for authentication
Gamification (points, prizes, electronic gift certificates)
Multiple content types (video, quizzes, Word docs, Power Point presentations)
Offline content consumption and sync
Experience API (Tin Can) tracking