1.
Emotional Intelligence is a Key to Sustain Agility
Sandip Chatterjee
Enterprise Agile Coach, IBM
Source – PMI training courses and Daniel Goleman Books
www.agilekolkata.com

2.
Take Aways
 Emotional Intelligence and its practical applicability in Agile projects
 How EI Influences on Team Performance & Client relationships
 The Emotional Intelligence Model
 Building Emotional Intelligence
 what is Psychological Safely?

3.
What is Emotional Intelligence?
 Nobel Greek Philosopher Aristotle said:
 Anybody can become angry – that is easy, but to be angry with right person
and to the right degree and that the right time and for the right purpose, and
in the right way – that is not within everybody’s power and it’s not easy.

4.
What is Emotional Intelligence?
 The Emotional Intelligence is the ability to identify, access and manage emotions and
then influence and guide the emotions to others towards the positive direction.
 EI helps to expedite the team dynamics
 EI helps to improve the relationship with clients
 It develops through adult life
 EI is very essential for personality Development
 It can be improved and increased through effective trainings
 It can be improved and increased through deliberate practices
 EI plays very important role in:
 Personal life
 Married life
 Family life
 Social life
 Professional life

5.
Agile Manifesto http://agilemanifesto.org

6.
Understanding Emotions…with teams
Antipathy
Apathy
Sympathy
Empathy Action
Psychological Safety

7.
Understanding Emotions…with clients

8.
IQ Vs EQ
IQ Vs. EQ
What is EQ
What is IQ
Intelligence Quotient – is a total score derived from a set of standardized tests or subtests
designed to assess human intelligence.
Emotional Quotient – The measurement of one’s ability to identify, access and manage
emotions and then influence and guide the emotions of others.
IQ – Since childhood, EQ –based on your maturity as you more grown up
When to introduce Agile way of working. Effectively managing your emotions will positively
impact your performance and make you a more valuable team lead.

9.
What are the Traits of an emotionally Intelligent
people?
9
Handle
Complex
Solutions
Say the
right
thing
Gain
Respect
Always stay
positive
Stay cool
Manage
self &
others
while
negotiating
Recognize
their own
emotional
reactions
Express
themselves
Influence
others
Motivate
themselves
Get help
from others
Able to
adjust with
the
situation

10.
What are the EI antipatterns?
1
Don’t
understand
how to feel
Overestima
te
themselves
Self-
Centered
Don’t feel
happy in
life
disconnect
between
emotions &
Behavior
Poor
Problem-
solving
skills
Don’t
maintain
relationshi
p
Don’t
manage
other’s
feelings
Lose
control of
emotions
Aggressive
in
communica
tion
disconnect
between
emotions &
thoughts
Wind up
aimless

11.
Emotional Intelligence Model by Daniel Goleman
(1995)

12.
EI Model – Self Awareness
Self-Awareness - is the ability to recognize your own emotions and how they affect your thoughts and
behaviours
Emotional self-awareness - The ability to understand your own emotions and their effect on your
behaviour
Accurate Self-assessment - The ability to accurately self -assess yourself & increases your capacity to
monitor and control your emotional responses

13.
EI Model – Self Management
Self-Control- As you are aware of your emotion, you can now manage team in a productive and healthy way.
Conscientiousness - Promoting a greater good, should have great self control, focus on end goal, stay positive,
be humble, respectful and trustworthy
Adaptability – Look the challenges as an improvement opportunity, be flexible to change approach based on
the circumstances.
Drive & Motivation – Motivate and empower the team to achieve the end goal or target.

14.
EI Model – Social Awareness
Empathy – The ability to recognize and understand the emotions of others and be aware of the challenges they are
facing. Active listening is an essential part of the Empathy.
1) Cognitive – understanding others by mentally putting yourself in their position
2) Emotional - understanding others feeling
Organization Awareness – ability to recognize the organizational environment in which team members are working.
Understanding the environment – Understand the team dynamics on day-to-day work

15.
EI Model – Social Skills
Influence – The ability to steer someone towards achieving a Goal and help them to resolve a problem, remove
impediments.
Inspirational Leadership – Be a Roll Model. positive Attitude, Appreciate and acknowledge the team,
resolutions the team conflicts and remove impediments.
Developing others – Coaching and providing guidance and feedback to help improve job performance
Teamwork and Collaboration – Working together towards a common goal

16.
Thank you
Sandip Chatterjee
chatterjee_sandip@yahoo.com
Amazing Agile
Sandip Chatterjee
+91 88009 37333
www.agilekolkata.com