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Agile Kolkata 2022 - Ruchika Bhargava | Inclusion and Engagement in Hybrid World

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Agile Kolkata 2022 - Ruchika Bhargava | Inclusion and Engagement in Hybrid World

  1. 1. Inclusion & Engagement in Hybrid Mode of Working Ruchika Bhargava Agilekolkata.com
  2. 2. Introduction Ruchika Bhargava Market Delivery Lead Thoughtworks 18+ yrs of experience , PMI-ACP Growing Interest in Facilitation , Moderation
  3. 3. Agenda ● Obstacles for Inclusion ● Challenges in Hybrid World ● How to overcome these challenges
  4. 4. Learnings from this session ● Gain insights as an organization and individual, what it means to be inclusive. ● Learn from real life examples and make process and practice changes to be inclusive
  5. 5. Challenges for Inclusion
  6. 6. Unconscious Bias
  7. 7. Lack of awareness/ intent
  8. 8. Not being intentional
  9. 9. Lack of Strategy
  10. 10. Inconsistency
  11. 11. Hybrid ways of working
  12. 12. Challenges manifest…
  13. 13. Disrupted Processes
  14. 14. More attention to in person conversations during Agile rituals
  15. 15. Team norms & communication channels are not clearly setup & known
  16. 16. Infra readiness is not there nor is Preparedness for Tech issues
  17. 17. We are adapted to Remote first, change in work patterns has lower buy in
  18. 18. Over the table conversations, personal connects misses
  19. 19. Proximity Bias
  20. 20. Equity of Experience is missing
  21. 21. Overworking and Burnout
  22. 22. Silos increase leading to disengaged people
  23. 23. Overcome challenges
  24. 24. Build a social contract in the team
  25. 25. Sensitization within team / organisations
  26. 26. Recognizing the gaps / take feedback on ways of working
  27. 27. Ways to have inclusive meetings Tools/ Techniques that work for both in person and remote audience
  28. 28. Balance in Meetings
  29. 29. Focus on community building and mentorship
  30. 30. Build psychological safety in the team
  31. 31. Inclusive while onboarding team / organization ?
  32. 32. Team Huddle Days
  33. 33. Establish Work Life Boundaries
  34. 34. Focus on Accessibility
  35. 35. It’s Paradigm Shift, we experiment, get feedback and adapt Conclusion
  36. 36. Thank you!

Notas do Editor

  • Unconscious bias is when we make judgments or decisions on the basis of our prior experience, our own personal deep-seated thought patterns, assumptions or interpretations, and we are not aware that we are doing it.

    Confirmation Bias

    Attribution An example would be if a person thinks of a coworker as lazy or disinterested if they are sometimes late to work. This can hurt workplace morale because the person will then only see that coworker in that light regardless of their positive performances.

  • lack of closeness to an issue can create ignorance
    Or wilful ignorance

  • Intentional inclusion means including people as part of the planning, implementation, and decision-making process. It also means valuing the input, perspectives, and roles that people bring to the effort.
  • approaches that address the needs of employee with a variety of backgrounds, working modalities, and abilities

    Lack of role model


  • Selective Mentoring
    Unconsciously, people are more likely to be invested in someone else's career development when they can see themselves in the colleague.

    When employees in your organization slip up, do they get a second chance, or are they forever marked as careless? And would you answer that question the same way for each person on your staff?
  • Workplace flexibility is the “great differentiator” in attracting and retaining talent.
    Hybrid work are really conversations about inclusion and equal access for all employees regardless of where they work
  • When to be in office
    When to have meetings
    Inclusive Language
    1. SCHEDULE & MEETINGS
    2. TRUST
    3. COMMUNICATION PRACTICES
    4. NORMS OF ENGAGEMENT
  • Proximity Bias
    Fair career growth chance for all
    Empathy in Leadership
  • Ongoing check in
  • No personal attack or blame games
    Structure Sharing
  • How can you be inclusive when onboarding new person in team / organization?
  • How can you be inclusive when onboarding new person in team / organization?
  • No meeting days
    Offline hour
    Lunch hour in calendar
  • Tool for collaboration
    Tool for managing office space
    Tool for Booking meeting room
    Tool for Parking management
    Tool for data security
    So, when selecting a collaboration tool for your hybrid workplace, look for the following qualities:
    Easy-to-use and quick-to-implement
    It should provide full visibility into individual tasks
    Allow group participation
    Support secure data storage and exchange


  • How can you be inclusive when onboarding new person in team / organization ?

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