Agile Gurugram 2022 Idea to Value and Success Measures Mohit Anand Business Agility Transformation Lead, Natwest

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Date & Time :
Oct 29, 2022 11:30 AM IST
Agile Gurugram 2022
Idea to Value and Success
Measures
Mohit Anand

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So why are we here?
To have a discussion giving everyone the chance to understand:
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Success
Measures
Success
Model

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Success Measures
Pre – Requisite to lead us to required Success measures
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What Why How
Business
Need

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Measure Success – Business Need in Nutshell
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Idea to Value Journey
Organise the Work – Translation of Idea
Idea
Strategic Goals
Investment Themes
Outcomes
Epics
Features
User Story
Programme/Project
Governance

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Idea to value Journey contd…
Organise the People around Value
Business
Enterprise
Franchise
Domain
Platform/
Release Train
Feature
Teams
Measure of Success

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What measures could be considered?
Enterprise
Franchise
Portfolio
Domain
portfolio
Platform/
Release
Train
Feature
Team
Feature
User Story
Epics
Outcomes
Investment
Themes
Strategic
Goals
OKR’s
 Programme
Execution
Efficiency
 Throughput
 Stability
 Quality
 Team
Motivation &
Engagement
 Customer
Engagement
 Reliability &
resiliency
 Engineering
capability
 Team
Motivation &
Engagement
 Customer
Engagement
Delivery and Operations
Funding Allocation
Continuous
Prioritisation and
Concurrent Planning
Continuous and
Incremental delivery
Investment
Performance
Reviews

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What metrics are we talking about?
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OKRs
•Objectives
•Key Results
oProgram
Execution
Efficiency
•Funding Cycle Time
•Agile vs Waterfall
•Epic lead Time
•Feature lead Time
•Flow efficiency
•Planned Percentage
Complete
Throughput &
Stability
•Mean Time to Recover
•Change Fail Rate
•Lead Time
•Deployment Frequency
oQuality
•Incidents due to
Change
•Defect Leakage
Team
Engagement
•Motivation
•Coaching
•PDPs
•Wellbeing
Customer
Engagement
•Customer
Satisfaction
Reliability and
resiliency
•EoL infrastructure
•Application Estate
Status
•System Availability and
Performance
•DR Success ratio
•Data & Information
Security
oEngineering
capability
•DevOps Competence
and Practices Maturity
•Skill gaps
•Microservices owned
•Cloud Hosting

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Why these ones?
• Understood and adopted industry
wide
• Good mix of leading and lagging
• Easy to gather
• Helps in establishing
predictability
• Easy to monitor what happens
when you make changes
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3. Agree Measures
4. Extract metric data from trusted
sources
5. Proposed Baselines based on
historical data
6. Agree Goals
How to use Success measures
An approach for Continuous Improvement
Monthly /
Agreed Cadence
Collect Report & Analyse
Identify area of focus
Plan/
Prioritise
Implement
7. Report and Analyse Metrics to improve
1.Baseline maturity at required entity( Team/Release Train/Domain )
2.Prepare Growth plan action on improvement

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Example - Idea to Value Journey Implementation
Flow of Work and Value
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Release Train
Feature Team
User
Stories
Features
associated
across
Boards

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Continuous Improvement – Best Practice
Automated Extraction of measures
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Domain
Feature Team
ART
 Hierarchy to report metric drill down and roll-up view
 Metrics menu card - Configure and measure
against agreed Goals and baselines
 Provides variety of Visualisations
Franchise
 Other Features
 Automated and configurable Customer Satisfaction
Survey
 Automated and customisable Team Engagement
Survey
 Automated Commentary to Trends

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Continuous Improvement Implementation
Baselining Maturity
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Business Agility
Dimension
Domain 1 Domain 2 Domain 3 Domain 4 Domain 5 Domain 6
Customer Seat at table Walk Walk Walk Run Walk Run
Lean portfolio management Walk Crawl Crawl Crawl Crawl Walk
Org Structure and design Walk Walk Walk Walk Walk Run
Agile Framework Walk Walk Walk Walk Walk Run
Leadership & Culture Run Walk Walk Walk Run Run
Make it Stick Walk Walk Walk Walk Walk Walk
Technical Agility Walk Crawl Walk Walk Walk Walk
Agile Metrics Crawl Crawl Crawl Crawl Crawl Walk
Maturity Levels Score
Pre Crawl 1 - 2
Crawl 3 - 4
Walk 5 - 6
Run 7 - 8
Fly 9 - 10
Mature Domain
Less Mature
Domain
Domain 2 – Prioritised Area of Focus
Lean portfolio Management
Technical Agility
Agile Metrics

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Continuous Improvement Implementation contd..
Metrics Snapshot
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Program Execution Efficiency - ART Throughput - Team
Engineering capability - Team
Stability - Platform

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• High lead Time for User stories.
• High Cycle time for User stories.
Symptoms
Observations
from metrics
data
• Refinement of User stories was not happening
which causes them to remain in backlog for long
period of time.
• Less governance around user stories Jira
workflow.
Diagnosis
Metrics data
was used to
infer below
• Prioritisation at Epic level instead of Story for
project and BAU items.
• Placed governance on Task closure.
• Incorporated culture to follow development
workflow status.
Treatment
Area of focus
identified
• Lead time brought under to acceptable range with
significant reduction.
• Sustained lead time near to agreed goals
Follow-up
Results
observed
Improvement Success Story - Team

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Improvement Success Story – Domain 2
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Key Successes
• Portfolio Kanban
• Feature Teams in Platforms
aligned to business value –
delivering incremental change
• LT focused on strategic direction
empowering teams to deliver
• Domain level T-bar established to
drive and measure change
• Focused on increasing automation
and application modernisation
across all platforms
• Increased business engagement
Business
Agility
Dimension/
Iteration
Customer
Seat at table
Lean portfolio
Management
Org
Structure &
Design
Agile
Framework
Leadership &
Culture
Make It Stick
Technical
Agility
Agile Metrics
Baseline Walk Crawl Walk Walk Walk Walk Crawl Crawl
Current Walk Walk Run Walk Walk Walk Walk Walk

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Conclude - Success Model
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CI*U = Success
Motivation & Engagement
Internal - Team, Customer
External - Industry
CI = Continuous Improvement
U = Urgency to Improve

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Thank you