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Semelhante a Agile Chennai 2022 | Adapting to Change: How Conversational AI Delivers Opportunities in an Uncertain World - Kumaresan M K
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Agile Chennai 2022 | Adapting to Change: How Conversational AI Delivers Opportunities in an Uncertain World - Kumaresan M K
- 1. Conversational AI for Hybrid World AGILE CHENNAI 2022
- 2. Agenda q Hybrid work model q Challenges and Expectations q Role of Conversational. AI q Google CCAI Solution q Key Takeaways AGILE CHENNAI 2022
- 3. Corporate Workplace Strategies are Shifting AGILE CHENNAI 2022
- 4. Hybrid Work Model A flexible work model that supports a blend of in-office, remote, and on-the-go workers. According to a study by The Economic Times, 9 in 10 professionals believe hybrid work is essential for work-life balance. 5 Key Benefits Reduce Opeíational Cost Redefines collaboíation Betteí Woík-Life balance Hiíe talent acíoss the globe Moíe píoductivity and efficiency AGILE CHENNAI 2022
- 5. 5 Challenges of Hybrid Work - “5Cs” 1. Communication 2.Coordination 3.Connection 4.Creativity 5.Culture AGILE CHENNAI 2022
- 6. PWC Annual Global CEO Survey Strategic Priorities : ü Customer Satisfaction ü Employee Engagements ü Digitalization and Automation Reference AGILE CHENNAI 2022
- 7. Conversational Artificial Intelligence or Conversational AI is a set of technologies that enable computers to simulate real conversations. AGILE CHENNAI 2022
- 8. Ø Conversational AI is not a new concept. In fact, the first chatbot, ELIZA, was created in 1966 Ø In late 1990s that chatbots started to gain popularity on Artificial Intelligence Ø Today, conversational AI is being used in a wide range of applications, including customer service, sales, marketing, operational efficiency and employee engagement. AGILE CHENNAI 2022
- 9. Conversational Artificial Intelligence or Conversational AI ü Interact with computer applications the way you would with other humans. ü Machine talking like Human ü Differs completely from traditional bots ü Understands the Human intention ü Effective Conversation AGILE CHENNAI 2022
- 12. 70% by 2023 - Gartner AGILE CHENNAI 2022
- 13. Use cases of Conversation AI and beyond AGILE CHENNAI 2022
- 14. Customer case study ü Allows customeís to use Ïacebook Messengeí to book ü Enabled payment foí 1000 destinations in 150 countíies ü Impíoved the digitalization of aiílines ü Act as Digital tíavel buddy to meet futuíe customeí demand The Amadeus bot - Digital travel buddy AGILE CHENNAI 2022
- 15. Use cases of Conversation AI and beyond AGILE CHENNAI 2022
- 16. Customer case study ü Rich conveísational expeíiences ü Poweíed by Natuíal Language Undeístanding and Machine leaíning ü Useí fíiendly, Intuitive and Quick ü Ïasteí Sales Order with Dom - Domino’s Interactive AI bot "We view conveísational technologies as the next evolution in e-commeíce, the futuíe of the tíaditional e-commeíce expeíience. Dialog flow helps us stay ahead of the cuíve.” -Mandi Galluch Domino’s digital leadeí AGILE CHENNAI 2022
- 17. Use cases of Conversation AI and beyond AGILE CHENNAI 2022
- 18. ü Incíeases accessibility of infoímation to the public ü Píovides answeís conveniently ü Optimizes county íesouíces and utilization Customer case study ü Leveíages the county website I’m Bob the Bot - Helpdesk AI bot AGILE CHENNAI 2022
- 19. Leading NLU & Conversational AI tool as service AGILE CHENNAI 2022
- 20. Conversational AI has progressed Seaích Maps Youľ ube Captions Assistant Cloud Speech- to-ľext Cloud ľ ext-to- Speech Dialogflow Enteípíise Edition Contact Centeí AI ... ... ... Consumer Products Developer Products Business Solutions AGILE CHENNAI 2022
- 21. Technology behind Conversation AI AGILE CHENNAI 2022
- 22. Technology behind Conversation AI AGILE CHENNAI 2022
- 26. 6 Best Industry Use Cases for Conversational AI ü Human Resources - HR Operations, On-Boarding ü Finance and Banking - Helpdesk ü Healthcare - Appointment, Mental health ü IoT - Smart devices, Personal assistant ü Retail Industry - Inventory tracking, Ordering ü Public Sector - Grievance cell Reference AGILE CHENNAI 2022
- 27. https://www.youtube.com/watch?v=FKF5gB_D0qk&t=4s (CCAI demo) Let's Listen AGILE CHENNAI 2022
- 28. CCAI Solution Components AGILE CHENNAI 2022
- 29. Conversational. AI Architecture Employee OR Customer | | | | | | | AI Bot Processing & Responding AGILE CHENNAI 2022
- 31. Summary ü Business Agility for Hybrid work ü Digital Transformation ü Role of Conversational. AI ü Cost Effectiveness & Operational Excellence ü Employee Engagement ü Great Customer Experience AGILE CHENNAI 2022
- 33. Thank you To Continue the Conversation J LinkedIn_kumaresan m k