In today’s volatile business environment, leaders with the ability to anticipate change and make fast and effective performance decisions can enable high performing teams that drive organizational agility. In his session, Ramana will share his thoughts and explain features, facts and imperatives that enable Leadership Agility

1. Business Agility –
Leadership Imperative
Dwaraka Ramana K
First American (India) Pvt Ltd

2. Business Agility
The ability to anticipate, reinvent ,
adapt, respond and change.
It adds value to the business,
enhancing the competitive
advantage
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3. • Disruptive Technologies
• Competitive pressure
• Security Threats
• Expectations and demands of customers
• Regulatory change
• Impact of Social Media
• Economic and Environmental Instability
• Generation of Massive Data
• Constant – Continuous Change
• Consumer behaviour
Business - Challenges
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4. Business Agility – Key dimensions of performance
Source: ca.com- Business agility
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5. • Insurance and automotive sector
• Street Vendor
• Klout –Social Media ranking - Joe Fernandez
• Black Swan Events - Highly improbable occurrence
• Impossible to predict
• Carries a massive impact
• Shock value is stunning
• Typical Hurricane / Katrina, Tsunami , 9/11 crisis, Gulf
oil spillover
• Red Queen Effect - Lewis Carroll’s Red Queen in Through
the Looking Glass
Business Agility - Examples
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6. Business Agility - VUCA World
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• Changes in the environment
• Unexpected or unstable
• Technological breakthrough – Nokia
• Government Regulations, Market Fluctuations
Volatility
• Unpredictable events
• Sometimes events are know but its impact of outcomes is
unknow
• Competitors decisions – Jio, future market trends
Uncertainty

7. Business Agility - VUCA World
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• World around us very complex- Constant changes with
issues & Chaos
• Information available but difficult to predict – US & UP
Elections
Complexity
• No Precedents exits
• Newer markets, New Government, New conditions
Ambiguity

8. Business Agility -
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Process
Human
Capital
Business
Agility
Technology
Organizatio
nal Culture
Ecosystem
Drivers for organizational agility

9. Business Agility – Enablers – Human Capitial
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• Knowledge
• Dissemination of information – Quite majority, Firehose, Data
Bomber
• Skill variety
• Redeploy-ability of the workforce
• Speed of acquiring new skills
• Ability to deal with and respond to change
• Continuous Engagement
• Encourage continuous learning
Human Capital ( Workforce agility)

10. Business Agility - Process
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• Are the processes are optimal
• Anticipate Change
• Constant reinventions of process
• Re-engineering of the process and products
• Continuous evaluation to evolution
• Ability to change the process based on the market
dynamics –ex: Fuji Films – Astalift – Free radicals can
mar or smooth complexion
Process

11. Business Agility - Technology
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• Ability to adapt and adopt the newer technologies
• Modularity and reusability
• Transparency
• Compatibility
• Connectivity
• Technology policies
• Ability of People to interact with technology – Skill,
experience
• Foster Innovation
Technology

12. Business Agility – Organizational Culture
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• Vision & Mission
• Continuous communication with employees
• Customer Delight
• Learning organization
• Influence of Leadership
• Empowerment
• Flexible work hours
• Enterprise thinking
• Empathy
• Knowledge sharing
• Rewards and Recognition - Gamification
• Levels of Hierarchy
Organizational Culture

13. Business Agility – Ecosystem
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• Silo organizations
• Collaboration with customers , suppliers and other parties
Eco System

14. • Know yourself and seek self-
improvement (upskilling)
• Accountability
• Adapt and adopt the change
and add value at speed (
speed should not lead to
lower quality)
• Higher quality – Higher
Customer Delight
• Be Strategic – Align with
Vision, Mission and predict
the future
• Keep your people informed –
3C’s ( avoid being fire hose)
• Encourage collaboration
• Empower - Develop sense of
responsibility among people
• Value to the customer – TV
sets – more options but not
used by customers
• Embrace change
• Empathy – Know your people
and look out for their welfare
• Create Passion
Business Agility – Leadership Imperatives
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15. Business Agility-
Leadership
Imperative
Business
Agility –
Leadership
Imperative
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