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The Product Growth Engine
Dave Martin Brittany Shear
With: Moderated by:
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The Product Growth Engine
Amplitude is the #1 product intelligence platform
that supports digital product and growth teams by
helping them to understand user behavior, build
engaging experiences, and expand their business.
To learn more, visit https://www.amplitude.com/
The Product Growth Engine !3
Click on the Questions panel to
interact with the presenters
https://www.productmanagementtoday.com/webinar-
series/the-product-growth-engine/
The Product Growth Engine
About Dave Martin
Dave helps product teams put the customer at the heart of decision making to level up innovation and create
sustainable growth. He believes strongly in outcomes over outputs and empowered cultures. He helps senior leadership
set teams up for success. With nearly 2 decades in product development he has practiced a lean experimental
approach leading projects for Google, CompareTheMarket, Bauer Media, SkyBet, PepsiCo, and many more. Dave has
c-suite experience as CPO for education leaders Tes Global and various startups. Dave is the founder of
www.righttoleft.co.uk, providing product training and coaching to product teams all over the world.
About Brittany Shear
Brittany went to Emmanuel College, where she majored in Writing, Editing, and Publishing and minored in Marketing,
Psychology, and Communications. She now works with Aggregage as an editor and webinar host on sites including CTO
Universe, Product Management Today, and Connected Health Pulse.
The Product Growth Engine
The product growth
engine
19 57
19 57
ACTIVE
CUSTOMERS
TIME
CREATE LAUNCH ADOPTION
19 57
ACTIVE
CUSTOMERS
TIME
CREATE LAUNCH ADOPTION
AWARENESS FIRST USE REPEAT USE
LIMITED GROWTH
EARLY ADOPTERS
19 57
ACTIVE
CUSTOMERS
TIME
CREATE LAUNCH ADOPTION
AWARENESS FIRST USE REPEAT USE
LIMITED GROWTH
EARLY ADOPTERS
19 57
ACTIVE
CUSTOMERS
TIME
CREATE LAUNCH ADOPTION
BIAS
AWARENESS FIRST USE REPEAT USE
LIMITED GROWTH
EARLY ADOPTERS
BIAS
19 57
ACTIVE
CUSTOMERS
TIME
CREATE LAUNCH ADOPTION
DOUBLE DOWN
ON THE WRONG THING
BIAS
AWARENESS FIRST USE REPEAT USE
LIMITED GROWTH
EARLY ADOPTERS
BIAS
DOUBLE DOWN
ON THE WRONG THING
BIAS
19 57
ACTIVE
CUSTOMERS
TIME
CREATE LAUNCH ADOPTION
TEST & LEARN
AWARENESS FIRST USE REPEAT USE
LIMITED GROWTH
EARLY ADOPTERS
BIAS
DOUBLE DOWN
ON THE WRONG THING
BIAS
19 57
ACTIVE
CUSTOMERS
TIME
CREATE LAUNCH ADOPTION
TEST & LEARN
PRODUCT GROWTH ENGINE
AWARENESS FIRST USE REPEAT USE
Outcome driven
leadership
1000’S
O
F TARGETED CUST
O
MERS
LEADERSHIP
PRODUCT
DEV TEAM
PROBLEM
SPACE
19/20
GAMBLES WITH
SOLUTION IDEA
1000’S
O
F TARGETED CUST
O
MERS
LEADERSHIP
PRODUCT
DEV TEAM
PROBLEM
SPACE
19/20
GAMBLES WITH
SOLUTION IDEA
EACH FEATURE
COSTS $$$
1000’S
O
F TARGETED CUST
O
MERS
LEADERSHIP
PRODUCT
DEV TEAM
PROBLEM
SPACE
.COM
MISSES THE
PROBLEM
19/20
GAMBLES WITH
SOLUTION IDEA
EACH FEATURE
COSTS $$$
1000’S
O
F TARGETED CUST
O
MERS
LEADERSHIP
PRODUCT
DEV TEAM
PROBLEM
SPACE
.COM
MISSES THE
PROBLEM
19/20
NEGLECTED CUSTOMER
= LOW RETENTION
PRODUCTS FAIL
GAMBLES WITH
SOLUTION IDEA
EACH FEATURE
COSTS $$$
1000’S
O
F TARGETED CUST
O
MERS
LEADERSHIP
PRODUCT
DEV TEAM
PROBLEM
SPACE
.COM
MISSES THE
PROBLEM
LEADS
WITH
DIRECTION
OUTCOME
19/20
NEGLECTED CUSTOMER
= LOW RETENTION
PRODUCTS FAIL
GAMBLES WITH
SOLUTION IDEA
EACH FEATURE
COSTS $$$
1000’S
O
F TARGETED CUST
O
MERS
LEADERSHIP
PRODUCT
DEV TEAM
PROBLEM
SPACE
.COM
MISSES THE
PROBLEM
LEADS
WITH
DIRECTION
OUTCOME
TEST WITH
USERS
19/20
NEGLECTED CUSTOMER
= LOW RETENTION
PRODUCTS FAIL
GAMBLES WITH
SOLUTION IDEA
EACH FEATURE
COSTS $$$
1000’S
O
F TARGETED CUST
O
MERS
LEADERSHIP
PRODUCT
DEV TEAM
PROBLEM
SPACE
.COM
MISSES THE
PROBLEM
LEADS
WITH
DIRECTION
OUTCOME
TEST WITH
USERS
DELIVER VALUABLE
FEATURES
.COM
19/20
NEGLECTED CUSTOMER
= LOW RETENTION
PRODUCTS FAIL
GAMBLES WITH
SOLUTION IDEA
EACH FEATURE
COSTS $$$
1000’S
O
F TARGETED CUST
O
MERS
LEADERSHIP
PRODUCT
DEV TEAM
PROBLEM
SPACE
.COM
MISSES THE
PROBLEM
LEADS
WITH
DIRECTION
OUTCOME
TEST WITH
USERS
DELIVER VALUABLE
FEATURES
.COM
DELIGHTED CUSTOMERS
= HIGH GROWTH
YOU SUCCEED19/20
NEGLECTED CUSTOMER
= LOW RETENTION
PRODUCTS FAIL
Product team
assessment toolkit
Learning Collaboration
Prioritisation
Three key competencies impacting
product manager outcomes
1.
2.
3.
4.
Learning
Product management key activities
•Problem space discovery
•Experimentation
•Optimisation opportunity
•Customer insights
•Marketing positioning
Product management key activities
Collaboration
•Cross functional solution delivery
•Stakeholder management
•Go to market
•Building a psychological safe team
Product management key activities
Prioritisation
1.
2.
3.
4.
•Problem strategy
•Customer segmentation
•OKR setting
•Performance and ROI analysis
•Competitive analysis
How to use the toolkit
AGREE PURPOSE
& DIRECTION
UNDERSTAND CURRENT
CONDITION
IDENTIFY TARGET
CONDITION
EXPERIMENT TO REACH
TARGET AUDIENCE
LEARN & ITERATE
How to use the toolkit
The toolkit provides 22 assessment criteria to evaluate your team or department.
When used to support coaching we start by assessing the desired level against each criteria
defining a target condition.
Then the criteria are evaluated to understand the current condition.
Gap analysis identifies the top areas to improve and focus on during a coaching programme.
Or complete our online assessment and we will provide you a free report.
http://toolkit.righttoleft.co.uk
Assessment criteria
Prioritisation
1. How clear is the purpose or mission of the product?
2. Do the product team and stakeholders know the target customer segments?
3. Do the product team and stakeholders know the product assumptions that contribute to
success, such as revenue, user growth?
4. How frequently are product features reviewed to be killed or discontinued?
5. How often do the product team review product or feature performance?
6. Are customer learnings used to make decisions?
7. How often do you review the competition?
Assessment criteria
Learning
1. How frequently do you talk to customers or users?
2. How often do you run experiments with hypotheses?
3. How often do you run explorative research?
4. How often do you AB or MVT test?
5. How often do you learn about your riskiest assumptions?
6. How often do you use cohort analysis to understand your user behaviour?
7. How frequently do you learn about your customers?
Assessment criteria
Collaboration
1. How often do you seek cross functional input to a solution?
2. How often does the product team (engineers, UX) challenge your priority decisions?
3. How often do stakeholders or customer services come to you to answer queries about the
market or your product?
4. Who do you share your insights from learnings with?
5. How often do you share insights from learnings?
6. When do you communicate with sales?
7. When do you involve marketing for a new feature or release?
8. How often do you start an epic with a kick off meeting / huddle?
The Product Growth Engine !33
Q&A
Brittany Shear
With: Moderated by:
Founder, Right to Left
Linkedin page: /in/mrdavemartin/
Twitter ID: @product_dave
Website: https://www.righttoleft.co.uk
Email: Dave@righttoleft.co.uk
Dave Martin
Editor, Product Management Today
Linkedin page: /in/brittanyshear
Twitter ID: @prodmgmttoday
Website: productmanagementtoday.com
Email: brittany.shear@aggregage.com
https://www.productmanagementtoday.com/webinar-series/the-
product-growth-engine/

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The Product Growth Engine

  • 1. The Product Growth Engine Dave Martin Brittany Shear With: Moderated by: TO USE YOUR COMPUTER'S AUDIO: When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP). A headset is recommended. Webinar will begin: 9:30 am, PST TO USE YOUR TELEPHONE: If you prefer to use your phone, you must select "Use Telephone" after joining the webinar and call in using the numbers below. United States: +1 (415) 930-5321 
 Access Code: 700-890-636
 Audio PIN: Shown after joining the webinar --OR--
  • 2. The Product Growth Engine Amplitude is the #1 product intelligence platform that supports digital product and growth teams by helping them to understand user behavior, build engaging experiences, and expand their business. To learn more, visit https://www.amplitude.com/
  • 3. The Product Growth Engine !3 Click on the Questions panel to interact with the presenters https://www.productmanagementtoday.com/webinar- series/the-product-growth-engine/
  • 4. The Product Growth Engine About Dave Martin Dave helps product teams put the customer at the heart of decision making to level up innovation and create sustainable growth. He believes strongly in outcomes over outputs and empowered cultures. He helps senior leadership set teams up for success. With nearly 2 decades in product development he has practiced a lean experimental approach leading projects for Google, CompareTheMarket, Bauer Media, SkyBet, PepsiCo, and many more. Dave has c-suite experience as CPO for education leaders Tes Global and various startups. Dave is the founder of www.righttoleft.co.uk, providing product training and coaching to product teams all over the world. About Brittany Shear Brittany went to Emmanuel College, where she majored in Writing, Editing, and Publishing and minored in Marketing, Psychology, and Communications. She now works with Aggregage as an editor and webinar host on sites including CTO Universe, Product Management Today, and Connected Health Pulse. The Product Growth Engine
  • 8. 19 57 ACTIVE CUSTOMERS TIME CREATE LAUNCH ADOPTION AWARENESS FIRST USE REPEAT USE
  • 9. LIMITED GROWTH EARLY ADOPTERS 19 57 ACTIVE CUSTOMERS TIME CREATE LAUNCH ADOPTION AWARENESS FIRST USE REPEAT USE
  • 10. LIMITED GROWTH EARLY ADOPTERS 19 57 ACTIVE CUSTOMERS TIME CREATE LAUNCH ADOPTION BIAS AWARENESS FIRST USE REPEAT USE
  • 11. LIMITED GROWTH EARLY ADOPTERS BIAS 19 57 ACTIVE CUSTOMERS TIME CREATE LAUNCH ADOPTION DOUBLE DOWN ON THE WRONG THING BIAS AWARENESS FIRST USE REPEAT USE
  • 12. LIMITED GROWTH EARLY ADOPTERS BIAS DOUBLE DOWN ON THE WRONG THING BIAS 19 57 ACTIVE CUSTOMERS TIME CREATE LAUNCH ADOPTION TEST & LEARN AWARENESS FIRST USE REPEAT USE
  • 13. LIMITED GROWTH EARLY ADOPTERS BIAS DOUBLE DOWN ON THE WRONG THING BIAS 19 57 ACTIVE CUSTOMERS TIME CREATE LAUNCH ADOPTION TEST & LEARN PRODUCT GROWTH ENGINE AWARENESS FIRST USE REPEAT USE
  • 16. GAMBLES WITH SOLUTION IDEA 1000’S O F TARGETED CUST O MERS LEADERSHIP PRODUCT DEV TEAM PROBLEM SPACE 19/20
  • 17. GAMBLES WITH SOLUTION IDEA EACH FEATURE COSTS $$$ 1000’S O F TARGETED CUST O MERS LEADERSHIP PRODUCT DEV TEAM PROBLEM SPACE .COM MISSES THE PROBLEM 19/20
  • 18. GAMBLES WITH SOLUTION IDEA EACH FEATURE COSTS $$$ 1000’S O F TARGETED CUST O MERS LEADERSHIP PRODUCT DEV TEAM PROBLEM SPACE .COM MISSES THE PROBLEM 19/20 NEGLECTED CUSTOMER = LOW RETENTION PRODUCTS FAIL
  • 19. GAMBLES WITH SOLUTION IDEA EACH FEATURE COSTS $$$ 1000’S O F TARGETED CUST O MERS LEADERSHIP PRODUCT DEV TEAM PROBLEM SPACE .COM MISSES THE PROBLEM LEADS WITH DIRECTION OUTCOME 19/20 NEGLECTED CUSTOMER = LOW RETENTION PRODUCTS FAIL
  • 20. GAMBLES WITH SOLUTION IDEA EACH FEATURE COSTS $$$ 1000’S O F TARGETED CUST O MERS LEADERSHIP PRODUCT DEV TEAM PROBLEM SPACE .COM MISSES THE PROBLEM LEADS WITH DIRECTION OUTCOME TEST WITH USERS 19/20 NEGLECTED CUSTOMER = LOW RETENTION PRODUCTS FAIL
  • 21. GAMBLES WITH SOLUTION IDEA EACH FEATURE COSTS $$$ 1000’S O F TARGETED CUST O MERS LEADERSHIP PRODUCT DEV TEAM PROBLEM SPACE .COM MISSES THE PROBLEM LEADS WITH DIRECTION OUTCOME TEST WITH USERS DELIVER VALUABLE FEATURES .COM 19/20 NEGLECTED CUSTOMER = LOW RETENTION PRODUCTS FAIL
  • 22. GAMBLES WITH SOLUTION IDEA EACH FEATURE COSTS $$$ 1000’S O F TARGETED CUST O MERS LEADERSHIP PRODUCT DEV TEAM PROBLEM SPACE .COM MISSES THE PROBLEM LEADS WITH DIRECTION OUTCOME TEST WITH USERS DELIVER VALUABLE FEATURES .COM DELIGHTED CUSTOMERS = HIGH GROWTH YOU SUCCEED19/20 NEGLECTED CUSTOMER = LOW RETENTION PRODUCTS FAIL
  • 24. Learning Collaboration Prioritisation Three key competencies impacting product manager outcomes 1. 2. 3. 4.
  • 25. Learning Product management key activities •Problem space discovery •Experimentation •Optimisation opportunity •Customer insights •Marketing positioning
  • 26. Product management key activities Collaboration •Cross functional solution delivery •Stakeholder management •Go to market •Building a psychological safe team
  • 27. Product management key activities Prioritisation 1. 2. 3. 4. •Problem strategy •Customer segmentation •OKR setting •Performance and ROI analysis •Competitive analysis
  • 28. How to use the toolkit AGREE PURPOSE & DIRECTION UNDERSTAND CURRENT CONDITION IDENTIFY TARGET CONDITION EXPERIMENT TO REACH TARGET AUDIENCE LEARN & ITERATE
  • 29. How to use the toolkit The toolkit provides 22 assessment criteria to evaluate your team or department. When used to support coaching we start by assessing the desired level against each criteria defining a target condition. Then the criteria are evaluated to understand the current condition. Gap analysis identifies the top areas to improve and focus on during a coaching programme. Or complete our online assessment and we will provide you a free report. http://toolkit.righttoleft.co.uk
  • 30. Assessment criteria Prioritisation 1. How clear is the purpose or mission of the product? 2. Do the product team and stakeholders know the target customer segments? 3. Do the product team and stakeholders know the product assumptions that contribute to success, such as revenue, user growth? 4. How frequently are product features reviewed to be killed or discontinued? 5. How often do the product team review product or feature performance? 6. Are customer learnings used to make decisions? 7. How often do you review the competition?
  • 31. Assessment criteria Learning 1. How frequently do you talk to customers or users? 2. How often do you run experiments with hypotheses? 3. How often do you run explorative research? 4. How often do you AB or MVT test? 5. How often do you learn about your riskiest assumptions? 6. How often do you use cohort analysis to understand your user behaviour? 7. How frequently do you learn about your customers?
  • 32. Assessment criteria Collaboration 1. How often do you seek cross functional input to a solution? 2. How often does the product team (engineers, UX) challenge your priority decisions? 3. How often do stakeholders or customer services come to you to answer queries about the market or your product? 4. Who do you share your insights from learnings with? 5. How often do you share insights from learnings? 6. When do you communicate with sales? 7. When do you involve marketing for a new feature or release? 8. How often do you start an epic with a kick off meeting / huddle?
  • 33. The Product Growth Engine !33 Q&A Brittany Shear With: Moderated by: Founder, Right to Left Linkedin page: /in/mrdavemartin/ Twitter ID: @product_dave Website: https://www.righttoleft.co.uk Email: Dave@righttoleft.co.uk Dave Martin Editor, Product Management Today Linkedin page: /in/brittanyshear Twitter ID: @prodmgmttoday Website: productmanagementtoday.com Email: brittany.shear@aggregage.com https://www.productmanagementtoday.com/webinar-series/the- product-growth-engine/