16th July Co-Production workshop

1. 16th July 2020
1
Co-Production Workshop
Trailblazers Community of Practice

2. Humanly is an award-winning design studio specialising
in human-centred design for social impact

3. Humanly | Who we work with

4. Humanly | What we work on
We specialise in working with vulnerable groups and have tackled a wide
range of complex social problems, including:
• Mental health
• Dementia
• Disability
• Cancer
• Adult social care
• Education
• Refugees
• Empowering women and girls
• Worker's rights
• Children's services
• Public transport
• Citizen engagement
• Climate change

5. Humanly | Who we are
Ali Fawkes
Social Innovation
Consultant
Zoe Rowe
Social Innovation
Consultant
Ottla Arrigoni
Service Designer
Jenni Parker
Founder and Director

6. Humanly | Agenda
Welcome and introductions
PART 1:
Presentation on co-production and co-creation
Planning frameworks
Break
PART 2:
Work in project groups to plan co-creation
Break
PART 3:
Share back plans
9:30- 9:45
9:45 - 10:15
10:15 - 10:30
10:45 - 11:30
11:30 - 11:40
10:30 - 10:45
11:40 - 12:30

7. Housekeeping
You will need just 2 things open -
Mural + Zoom

8. Introduction to
Human-Centred Design

9. Human-Centred Design Process

10. Human-Centred Design Process | Co-creation
Involving stakeholders and users
in the generation of hundreds of
ideas for potential solutions.
Themes are identified and ideas
are evaluated democratically
before detailed concepts are
developed.

11. Human-Centred Design Process | Prototyping
Bringing ideas to life and rapidly
testing them to find out what
works and what doesn’t work.
This is an iterative process that
eventually leads to a stable solution
ready to move into a pilot.

12. Why Human-Centred Design?
Feasible
(technically)
Desirable
(for the target audience)
Viable
(for the organisation)

13. Introduction to co-production

14. Co-production
https://www.iriss.org.uk/resources/insights/participation-its-impact-services-and-people-who-use-them

15. Co-production
https://www.scie.org.uk/publications/guides/guide51/what-is-coproduction/defining-coproduction.asp
There is a difference between co-production and participation:
participation means being consulted while co-production means being equal partners and
co-creators
A distinction has also been made between co-production and co-creation.
In co-production, people who use services take over some of the work done by practitioners. In
co-creation, on the other hand, people who use services work with professionals to design,
create and deliver services.
No one definition, however:

16. Co-production
https://media.nesta.org.uk/documents/co-production_catalogue.pdf

17. Co-creation
• Co-creation with all key stakeholders,
including target users, service providers,
experts, developers, etc
• Build on stimulus from the research phase to
inform and inspire idea generation (key
insights, personas, user journeys)
• Generate 100s of ideas, quantity over quality
at this stage

18. Activity
How is co-production described in
your organisation?

19. Co-creation methods

20. Co-creation methods | Brainstorming

21. Co-creation methods | Dot sticking

22. Co-creation methods | Storyboards

23. Co-creation methods | Scenarios

24. Example | Co-creation with
people living with dementia

25. Example | Co-creation and dementia
Learning about the participant’s life, what they
enjoy, what they struggle with, what is most
important.
Methods:
• Semi-structured interview
• Guided tour
• Card sorting
We learnt that the participant enjoys cooking
but it is becoming progressively harder to
remember the steps in recipes and where
things are kept.
A particular challenge was remembering what
had happened on previous days or when he
has last seen certain people.

26. Example | Co-creation and dementia
Following idea generation, sketches of concepts were produced and presented to the
participant for feedback. He liked the idea of a video cookbook.

27. Example | Co-creation and dementia
The content for the prototype was made with
the participant in his home. This ensured that
he was in control of the content and that it was
personally relevant.

28. Example | Co-creation and dementia
The participant tested the prototype over a period of time, feeding back to us with any challenges, enabling
co-creative iteration.

29. Remote user
engagement methods

30. Using virtual whiteboards such as Miro or Mural.
Remote User Engagement | Remote workshops

31. Remote User Engagement | Remote kits

32. Remote User Engagement | Card Sorting

33. Remote User Engagement | Card Sorting

34. Remote User Engagement | Social Network Mapping

35. Remote User Engagement | Local Area Maps

36. Remote User Engagement | Cultural probes

37. Remote User Engagement | Journey Mapping

38. Remote User Engagement | Show and tell

39. Remote User Engagement | Multimedia survey

40. Training others to run
face-to-face activities

41. Training others to run F2F activities | Written instructions/guides

42. Training others to run F2F activities | Written instructions/guides

43. 43
Training others to run F2F activities | Interactive Google Forms
• Participants can complete the
training in their own time
when they have a stable
internet connection
• Overcomes video call
connectivity issues
• Good for providing
opportunities for questions/
comments and to check
understanding through
quizzes

44. 44
Training others to run F2F activities | Google Forms with video tutorials

45. Training others to run F2F activities | Peer to peer

46. 15 minute break |
Post questions in chat

47. Activity
Develop a co-creation plan for your
project using the template in Mural

49. 10 minute break |
Post questions in chat

50. Share back
5 minutes per team to talk
through your co-creation plan
in Mural

51. Q&A
Any questions, thoughts
or comments?

52. Thanks!
jenni@designhumanly.com
ali@designhumanly.com
ottla@designhumanly.com
zoe@designhumanly.com