1. Public
Application Operations
Let Tieto care of your applications !
Adrian Gafrik
Business Developer
Tieto, Application Services
adrian.gafrik@tieto.com

2. © Tieto Corporation
Public
Missing visibility
to application
uptime?
Complicated
application issue
solving?
Instable
application
infrastructure?
Upgrades or new
versions
deployments?
High application
operation costs?
Proactive actions
in operation?
Did you experience challenge with …

3. © Tieto Corporation
Public
Application Operations in full stack
Linking full stack services
Application1
Application operations
Incidentmanagement
Infrastructure services
Application development
& management
Network
Hardware
Operating system
Problemmanagement
Code
Non
code
Infra
Diagnosticmonitoring
Tieto
3
Application2
Applicationx
Changemanagement
Release
management
Production
deployment
Infra
changes
Middleware

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Application Operations service
Building Blocks
Reliable Deployments
Unified deployment methods
supporting deployment
automation
Full stack monitoring
supporting issue detection
and root cause analysis
Diagnostic Monitoring
Fast service recovery from
disruption (incident mgmt.),
improvements (problem &
knowledge mgmt.) utilizing
diagnostic monitoring &
application knowledge
Service Run
Continuous Improvements
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Service Packages
Several packages depending on needs
 Diagnostic Monitoring included
 Holistic Knowledge about
applications (dependences)
 Incidents, Service Requests and
Deployments solved independently
based on built knowledge
 Coordination function for incident
solving (application & infra vendors)
Holistic
Knowledge
Suitable for Critical Business apps
 Diagnostic Monitoring included
 Instruction based support,
vendor/customer provides
instructions for incidents, service
requests, as well as deployments
Instruction
Based
Suitable for Supporting apps
 Basic Service Monitoring
 Application issues forwarded to
application vendor or customer
 Application support provided based
on instructions on Best Effort basis
Monitor &
Dispatch
Suitable for SaaS/Cloud apps
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Customer Benefits
Why to utilize Tieto service?
Unified, First-Time-Right application
deployments
Short maintenace breaks
Reliable application
infrastructure
Clear end to end responsibility with AO partner
Cost Reduction
GDM model utilized, preventive maintenance &
automation
Minimal impact of
unplanned disruptions
SLA based application availability up to 99,9%
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About client application suite: Core booking system applications used by internal users and call center. WEB
applications for B2B and B2C access. Newly built company WEB solution used from all devices (PC, tablet,
mobile) 24x7 by customer‘s clients. AO services are delivered with high quality for 4,5 years
Tieto’sApplicationOperationsSolutionfor
“ThemostpopularNordicshippingcompany”
About Customer:
• Daily passenger ferry, cruise, and shipping line along the western and northern Norwegian coast
Customer business
opportunity:
• Fast recovery of the problems
in production
• Clear responsibility for stable
production of business
application infrastructure
• Focus in core business
How Tieto helped:
• Tieto tailored AO service lead
to reduced cost and high
quality of operation
• Tieto implemented vice
application monitoring from
more perspectives helping to
quickly identify affected
component and restore service
in minutes
What customer
achieved:
• Business continuity achieved
through Global delivery model,
and availability of critical talent
pool
• 99.9 % SLA fulfilment
Tieto success case
Application Operations (GDM)
4000
Near to 100%
availability of
business critical
applications for 4k
concurrent users
Source: Tieto
Nordic Shipping
company

8. Public
Adrian Gafrik
Business Developer
Tieto, Application Services
adrian.gafrik@tieto.com