1. P R O F E S S I O N A L E X P E R I E N C E
Pakistan Cricket Board
(2016-Till Date)
Assistant Manager Operations
 Handling Pakistan Cricket Team Operations
 Managing Pakistan Cricket Team and Officials, Travelling, Transportation and Hoteling.
 Maintaining Pakistan Cricket Team and Officials expenses and TADA.
 Managing Team to deliver daily tasks and operations effectively and timely.
 Correspondence with foreign Cricket Boards and hotels in terms of team travelling.
 Issuance of Visas and Passports.
Mobilink Pakistan
(2013-2016)
Sales & Distribution Supervisor
 New products roll out such as MFS, Data, Post-paid at retail end.
 Achievement of monthly assigned secondary sales targets.
 Monitoring of sales & distribution KPIs.
 Implementation of various on-going promos.
 Monitoring of permanent and temporary POS.
 Successfully managing a team of BDOs and driving territorial network of Franchise, Involving the functions of strategic
planning and implementation of business growth & developing modules along with optimizing sales & revenue and
effective customer support activities. Training and grooming of sales force.
 Route rationalization and implementation of true retail sale model for productive sales operation and business
growth. Implementation of Distribution Management System for state of the art stock delivery and real time report
generation.
 Ensuring that the franchise staffs is trained on Product knowledge, Systems, Routines & procedures and soft skills.
 Planned, organized and successfully executed retailer engagement activities for relationship building. Real time
training of retailers and sales staff on new systems and procedures.
Telenor Pakistan
(2006 – 2013)
Franchise Support Officer – Back Office
(2010- 2013)
 Operational Support to Franchises nationwide to cater the needs of approximately 250 franchises / Retail outlets.
 Coordinating with Franchises, Sales and Service Centers & Sales & Distribution (S&D) Staff.
 Communicate Processes, Campaigns and Promotions to Franchises / Dealers.
 Daily Credit Postings for Franchises and Sales and Service Centers.
 KPI’s were: Credit - With an objective to have zero bad debts / over dues.
 Catering to Interactions made by Franchises / Sales and Service Centers on ESS, Service Manager and Emails.
Adeel Sabir
House No: 63, Extension Zulfiqar Lane, Cavalry Ground, Lahore. Pakistan.
Date Of Birth: 11Th
Feb ’83.
Marital Status: Married
Phone: 042-36660151, Mobile: 03454021379 , 03008554664
adeel.sabir@live.com

2.  To prepare operational reports as directed by Back Office Manager / Management on as and when required basis and
to provide and deliver professional services and administrative assistance to the management.
 Worked as Territory Sales Supervisor for 3 months on rotation.
Correspondence Officer – Customer Care Division
(2008 – 2010)
 Managing & Resolving Pakistan Telecom Authority (PTA) Complaints
 Was able to deliver under pressure and insure that all internal / external reporting deadlines were met and
operational activities were conducted within the Regulatory and Telenor group policies.
 Obnoxious Complaints Handling and Tax Certificates Issuance.
Customer Relation Officer – Contact Center
(2006-2008)
 Prepaid, Postpaid , Dealer Support Units
 Continuous improvement of processes and systems in pursuit of customer care excellence.
 Maintaining operational standards of performance for contact handling for customer services.
Q U A L I F I C A T I O N
MBA (In-progress)
Virtual University
Bachelor of Arts, 2002- 2004
Govt. F.C.College (University of Punjab), Lahore.
K E Y S K I L L S
 Team player and can work independently as well
 Goal oriented with focus on deliverables
 Interpersonal & Social Skills
 Analytical, reporting and presentation skills
 Time & Stress Management
 Strong Creative and Innovative skills
P R O F E S S I O N A L T R A I N I N G S
 MSFRDE Training For Retail & Franchise Sales.
 Telenor Inspector Course – HSE Certification (2013)
A W A R D S A N D A C H I E V E M E N T S
Nominated as Regional HSSE Auditor (Health Safety Security Environment) for Central Region of Telenor
Employee of the month - March 2013
Best Android Application Idea -2011
Employee of the month - October 2011
Best Cost-cutting Project -2012
Bring Back the Smile – Customer Satisfaction / Retention Certification -2007
L A N G U A G E S
Fluent in English, Urdu and Punjabi