2. "The single most important thing to realize
about any enterprise is that there are no
results inside its walls. The result of a business
is a satisfied customer.”
Peter Drucker
2013 Training Catalog
www. actsolutions-int.com
To register: +2 01014272725
Customer Service
H i g h - s t a n d a r d c u s t o m e r s e r v i c e
t e c h n i q u e s
PA R T O F T H E
S E R I E S
2013
Info@actsolutions-int.com
2 Days workshop
3. 2013 Training Catalog
www.tsmart-consulting.com
To register: +2 01014272725 Info@tsmart-consulting.com
This workshop will look at all types of
customers and how we can serve them
better and improve ourselves in the
process
Knowing what customer service means
in relation to all your customers, both
internal and external.
Recognizing how attitude affects
customer service.
Identifying usto ers’ needs.
Using outstanding customer service to
generate return business.
Building good communication through
in-person customer service.
Providing outstanding customer service
over the phone.
Connecting with customers through
online tools .
Dealing with difficult customers.
Program Description
Course Outlines
May e you’re o the fro tli es of a
company, serving the people who buy
your produ ts. Perhaps you’re a
accountant, serving the employees by
producing their pay checks and keeping
the o pa y ru i g. Or ay e you’re a
company owner, serving your staff and
your customers.
PA R T O F T H E
S E R I E S
2013
Course Overview:
Course Objective:
Training Aids:
Training Movies
Comprehensive Handouts
Games and Exercises
2013 Training Catalog
www. actsolutions-int.com
To register: +2 01014272725 Info@actsolutions-int.com
4. Contact Details
Mr. Ahmed Hanafi
Co Founder- Act Solutions
M:+20 122 717 7716
Tel: +202 25 16 83 35
Email:ahmed.hanafi@actsolutions-int.com
Contactus@actsolutions.com
www.actsolutions-int.com
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5. Contact Details
Ms. Mayar Nabil
R&D Training Specialist
M:+20 122 916 821
Tel: +202 25 16 83 35
Email: mayar@actsolutions-int.com
www.actsolutions-int.com
For Further inquiries:
Contactus@actsolutions-int.com
info@actsolutions-int.com
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