Acemerchant Processing is your first choice for merchant processing services, programs and equipment for retailing, restaurant operations, service providers, hotel and lodging businesses, Internet e-commerce marketers, mail order and phone order businesses, and the many business to business merchants who supply and support the industry and the consumer.
2. WELCOME Ace Merchant Processing is a registered ISO/MSP for Wells Fargo Bank, Walnut Creek, CA. As a merchant services provider, our primary focus is to make available to merchants credit and debit/check card processing services and processing equipment. We also provide other financial services including gift, prepaid, loyalty, EBT cards; check processing systems; cash advance programs, equipment leasing, etc.. Ace Merchant Processing offers a complete suite of payment services aimed to the needs of retailers, restaurant operations, service providers, hotel and lodging businesses, Internet e-commerce marketers, mail order and phone order businesses and other industries. 1.877.680.4ACE
3. SERVICES Credit Card Processing Debit Card Processing Gift / Loyalty Processing Check Processing ATM Services Cash Advance Program POS Systems & Software Third Party Processing Ace Merchant Processing is your complete source for merchant accounts and credit card processing equipment. 1.877.680.4ACE
37. HOW CREDIT CARD PROCESSING WORKS… THE ENTIRE PROCESS TAKES JUST 3-15 SECONDS!! This is the Bank that issued the credit card to your customer. This the Merchant Bank that funds the merchant account. 1.877.680.4ACE
60. Can expect training, agent support, documentation, literature, residual reporting and on-time commission pay-outs, free-of-charge by AMP.1.877.680.4ACE
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62. RESIDUALS:Compensation calculated for a month’s Transactions shall be paid within thirty days (30) after the end of such month. At the time of each payment, or soon thereafter, AMP will provide a statement detailing the computations which will include Merchant volume, rate and fees charged to the Merchant, and revenue generated for each Merchant.
71. Type of Cards being used (e.g. Qualified Category, Commercial, Rewards, Check Cards, etc.)
72. Nature of transaction (e.g. swiped, keyed in, Internet based, etc.). It plays a vital role in setting different pricing levels.1.877.680.4ACE
73. WHAT IS INTERCHANGE? Interchange is the set price from VISA, MasterCard and Discoverfor various types of businesses and credit card transactions. What is not part of interchange? American Express, Diners, JCB, Fleet Cards Interchange = % + Transaction Fee For E.g.: Interchange for Credit Retail – Card Swipe : 1.54% + $0.10 - Visa 1.877.680.4ACE
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76. Example 1: Qualified Transaction A $100.00 purchase is made and the card is swiped on the terminal. The merchant will be charged the Qualified Rate. MERCHANT COST Merchant is charged 1.69% which equals $1.69 plus a transaction fee of 21¢, for a total of $1.90. This transaction cost the merchant $1.90. AMP COST AMP’s cost is $100.00 x 1.65% which equals $1.65 plus a transaction fee of 18¢, for a total of $1.83. AMP PROFITTotal Profit for AMP for this transaction is $0.07 ($1.90 minus $1.83) 1.877.680.4ACE
77. Example 2: Mid-Qualified Transaction A $100.00 purchase is made using a personal credit card but is key-entered into the terminal. (This usually occurs when a phone order is placed or when the terminal cannot read the magnetic strip on the card.) In this case, the merchant will be charged the Mid-Qualified Rate. MERCHANT COST Merchant is charged 2.44% which equals $2.44 plus a transaction fee of 21¢, for a total of $2.65. This transaction cost the merchant $2.65. AMP COST AMP’s cost is $100.00 x 1.95% which equals $1.95 plus a transaction fee of 18¢, for a total of $2.13. AMP PROFITTotal Profit for AMP for this transaction is $0.52 ($2.65 minus $2.13) 1.877.680.4ACE
78. Example 3: Non-Qualified Transaction A $100.00 purchase is made using a business card and swiped through a terminal with signature. The merchant will be charged the Non-Qualified Rate. MERCHANT COST Merchant is charged 3.19% which equals $3.19 plus a transaction fee of 21¢, for a total of $3.40. This transaction cost the merchant $3.40. AMP COST AMP’s cost is $100.00 x 2.25% which equals $2.25 plus a transaction fee of 18¢, for a total of $2.43. AMP PROFITTotal Profit for AMP for this transaction is $0.97 ($3.40 minus $2.43) 1.877.680.4ACE
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80. Example 1: Qualified Transaction A $100.00 purchase is made using a personal credit card and keyed through a terminal, with no signature. MERCHANT COST Merchant is charged 1.69% which equals $1.69 plus a transaction fee of 21¢, for a total of $1.90. This transaction cost the merchant $1.90. AMP COST AMP’s cost is $100.00 x 1.65% which equals $1.65 plus a transaction fee of 18¢, for a total of $1.83. AMP PROFITTotal Profit for AMP for this transaction is $0.07 ($1.90 minus $1.83) 1.877.680.4ACE
81. Example 2: Non-Qualified Transaction A $100.00 purchase is made using a business credit card and keyed through a terminal with no signature. The merchant will be charged the Non-Qualified Rate. MERCHANT COST Merchant is charged 1% ERR which equals Non Qual Transaction passed @ 2.25% which equals to $2.25 plus 1% ERR charge which equals to $2.25 + $1.00 = $3.25 and transaction fee of 21¢, for a total of $3.46. This transaction cost the merchant $3.46. AMP COST AMP’s cost is $100.00 x 2.25% which equals $2.25 plus a transaction fee of 18¢, for a total of $2.43. AMP PROFITTotal Profit for AMP for this transaction is $1.03 ($3.46 minus $2.43) 1.877.680.4ACE
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83. Example 1: Qualified Transaction A $100.00 purchase is made and the card is swiped on the terminal. The merchant will be charged the Qualified Rate. MERCHANT COST Merchant is charged PT + 0.20% + 11¢ which equals $1.65 (1.65% pass thru rates for qualified transaction) plus a transaction fee of 10¢ (pass thru rates for qualified transaction) for a total of $1.75 plus 0.20% of $100.00 = $0.20 + 0.11 = 0.33 so total = $2.08. This transaction cost the merchant $2.08. AMP COST AMP’s cost is $100.00 x 1.65% which equals $1.65 plus a transaction fee of 18¢, for a total of $1.83. AMP PROFITTotal Profit for AMP for this transaction is $0.25 ($2.08 minus $1.83) 1.877.680.4ACE
84. Example 2: Mid-Qualified Transaction A $100.00 purchase is made using a personal credit card but is key-entered into the terminal. (This usually occurs when a phone order is placed or when the terminal cannot read the magnetic strip on the card.) In this case, the merchant will be charged the Mid-Qualified Rate. MERCHANT COST Merchant is charged PT + 0.20% + 11¢ which equals $1.95 (1.95% pass thru rates for qualified transaction) plus a transaction fee of 10¢ (pass thru rates for qualified transaction) for a total of $2.05 plus 0.20% of $100.00 = $0.20 + 0.11 = 0.33 so total = $2.38. This transaction cost the merchant $2.38. AMP COST AMP’s cost is $100.00 x 1.95% which equals $1.95 plus a transaction fee of 18¢, for a total of $2.13. AMP PROFITTotal Profit for AMP for this transaction is $0.25 ($2.65 minus $2.13) 1.877.680.4ACE
85. Example 3: Non-Qualified Transaction A $100.00 purchase is made using a business card and swiped through a terminal with signature. The merchant will be charged the Non-Qualified Rate. MERCHANT COST Merchant is charged PT + 0.20% + 11¢ which equals $2.25 (2.25% pass thru rates for qualified transaction) plus a transaction fee of 10¢ (pass thru rates for qualified transaction) for a total of $2.35 plus 0.20% of $100.00 = $0.20 + 0.11 = 0.33 so total = $2.68. This transaction cost the merchant $2.68. AMP COST AMP’s cost is $100.00 x 2.25% which equals $2.25 plus a transaction fee of 18¢, for a total of $2.43. AMP PROFITTotal Profit for AMP for this transaction is $0.25 ($2.68 minus $2.43) 1.877.680.4ACE
87. DEBIT CARDS According to statistics from VISA and MasterCard, 78% of all cards used in 2007 under $150 were check/debit cards. Although these cards may have the VISA or MasterCard logos, they are NOT credit cards. These cards are directly linked to the cardholder’s checking account and will only be approved for a transaction if there is sufficient funds to cover the transaction. There are 2 ways a merchant can process a check card: 1)ON-LINE DEBIT: By entering their PIN into a PIN pad, or 2)OFF-LINE DEBIT: By swiping the check card the same as a credit card. 1.877.680.4ACE
99. The cardholder does not sign a receipt for the transaction.**It is important to point out, there is no difference in cost to the cardholder for either credit or debit transactions.** 1.877.680.4ACE
102. WHAT IS EBT? EBT stands for “Electronic Benefits Transfer.” It is a way of delivering Food Stamp benefits without paper coupons. Using a plastic card that works like a debit card, recipients may access their benefits at retail Point-of-Sale (POS) devices. Supermarkets, grocery stores and convenience stores- which have been authorized for food stamp acceptance by the USDA-FNS - are the primary target markets for the food stamp EBT program. Consumers can swipe a debit card in the debit card terminal, instead of keeping up with paper coupons. 42 states are fully online with EBT for food stamps and most of the rest are pending. 1.877.680.4ACE
105. With Electronic Check Conversion & Guarantee, merchants can process checks just like a credit card, decreasing bad checks, and eliminating NSF and deposit fees from the local bank.
106. This service offers merchants a number of benefits, including a reduction in paperwork and improved cash flow. 1.877.680.4ACE
125. ATM SERVICES Ace Merchant Processing provides comprehensive ATM services and high-quality ATM products to independent merchants and small business owners across the nation. AMP offers Financial Institutions and ATM providers a wide selection of services that lets them design the ATM program that best meets their needs. Today, over 400,000 ATMs process over ten billion transactions a year. And the whole industry is still in its infancy. 1.877.680.4ACE
126. THE BEST ATM LOCATIONS As ATM operating costs have declined and consumer demand has increased, opportunities for ATM placement have increased dramatically. Almost any retail location is a potential fit for the right ATM. Convenience Stores Hotels Military Bases Government Buildings Shopping Centers Colleges Grocery Stores Sports Centers Event Locations Restaurants Nightclubs Workplace Vending Locations Travel Centers Hospitals and Other Healthcare Facilities Source: http://wrgservices.com 1.877.680.4ACE
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128. OPTION 2Merchant owns the ATM and loads the cashMerchant keeps100% of the surcharge up to $2.00 DISTRIBUTORS WILL MAKE $0.20 / TRANSACTION *Commission schedules vary for other surcharges. As each transaction range is reached, the income for that range becomes effective for all transactions that occur in that monthly period. 1.877.680.4ACE
131. CASH ADVANCE PROGRAM Ace Merchant Processing offers funding up to $250,000 that can be used for expansion, equipment purchase, promotion, etc… Ace Merchant Processing is not a bank, and our cash advances are not bank loans. Our program is a patent-pending financial process that focuses on future credit card transaction revenue as a repayment vehicle. Our sole objective is to provide your merchants with working capital, quickly and easily, that will help them to achieve their business growth objectives plus avoid the hassles and indignities that accompany bank loan applications. 1.877.680.4ACE
143. POS SYSTEMS Ace Merchant Processing specializes in complete POS Systems and POS software to meet the needs of your restaurant, grocery, salon, retail store or business. We carry more than 100 different POS systems to choose from. Cash Registers C-Store POS Systems Liquor Store POS Systems Salon POS Systems Restaurant Paging Systems Quick Service POS Systems Restaurant POS Systems Grocery Store POS Systems Retail POS Systems Pizza Delivery POS Systems 1.877.680.4ACE
147. Benefit customers through loyalty programs, gift cards and quicker credit card transactions. In terms of Point of Sale Terminals, we have All-in-OnePOS hardware and terminal units as well as Touch Screens and Traditional Monitors. We also have other Point of Sale equipment: Cash Drawers, Barcode Scanners, Card Readers, Printers, Handhelds and more. 1.877.680.4ACE
148. POS SOFTWARE With the right point of sale software, you can perform a ton of business-enhancing functions that offer efficiency, added customer service and user friendly operations. You can find retail POS software that prints bar codes, tracks inventory and creates a speedier checkout. Additionally, our restaurant POS software speeds credit card processing, accepts gift cards and loyalty cards and organizes your order delivery. Our restaurant POS software also currently supports 100% multi-lingual operation at POS & Back Office with English, Spanish, Traditional Chinese, Simplified Chinese, Japanese, Korean and Thai. 1.877.680.4ACE
193. ePNeCommerce Solutions E-COMMERCE PROCESSING 3rd party shopping carts; complete list on RSC For merchants currently without a Web Site For merchants who currently have a Web Site 1.877.680.4ACE
194. QUICK BOOKS INTEGRATION Compatible with: PRO – PREMIER – ENTERPRISE 2005 & Newer 1.877.680.4ACE
199. FREQUENTLY ASKED QUESTIONS Q. WHAT IS BATCH PROCESSING? WHAT DOES BATCH OUT MEAN? Batch processing occurs when a merchant transmits the “batch” of daily sales stores in the terminal for processing. An “open” batch is one that is not yet “closed.” To “close” a batch or to “batch-out” means to transmit the information from the merchant’s location (terminal or software) to our processor. Q. WHAT IS A BATCH FEE? This is a fee charged each time a merchant “batches-out” their terminal or software. AMP’s default Batch Fee is 20¢ per batch. If a merchant is open everyday and batches out one time each day, they will be charged $6.00 per month. Q. WHAT TIME DOES AUTO-BATCH OCCUR? Auto batch or auto-settlement occurs at midnight. Q. WHAT IS AUTHORIZATION? Authorization is a request from a merchant to charge a credit card. The credit card is not actually charged until the authorization is settled. 1.877.680.4ACE
200. FREQUENTLY ASKED QUESTIONS Q. WHAT IS SETTLEMENT? Settlement is a procedure in which a merchant requests that some or all authorized transactions be processed by a credit card processor. This processing includes charging the customer's credit card and transferring the money owed to the merchant. Q. WHAT IS GROSS SALES? Gross Sales means the total dollar amount of all sales with nothing subtracted. Q. WHAT IS THE DIFFERENCE BETWEEN A “VOID” AND A CREDIT/REFUND? Void means cancelling a credit card transaction that has been authorized, but not settled. Credit/Refund means cancelling a credit card transaction that has been authorized and settled. Q. WHAT IS A RETRIEVAL FEE? A retrieval fee is a fee for requesting a copy of the transaction receipt for a transaction that was processed. AMP’s Retrieval Fee is 10¢per item. 1.877.680.4ACE
201. FREQUENTLY ASKED QUESTIONS Q. WHAT DOES A CHARGEBACK MEAN? A chargeback is a reversal of a credit card transaction, as viewed from the perspective of the merchant. It usually occurs when a consumer files a complaint with their bank or credit/debit card provider. This usually happens when a consumer discovers fraudulent transactions on their statement. The bank will investigate the complaints, and will “take back” the value of the original transaction, together with an additional fee, directly from the merchant’s account, unless the merchant can prove the transaction was legitimate. AMP’s Chargeback Fee is $25.00. Q. WHAT IS A MINIMIM MONTHLY FEE? To help maintain a level of excellent service and support to our merchants, our accounts come with a Monthly Minimum of $20.00. The minimum is calculated by multiplying your qualified discount rate against your total sales for the given month. This amount is then subtracted from your minimum and you are charged the difference. For example, if you had $750.00 in sales for January and are paying 2.00% as your qualified rate, you would be charged the difference of $5.00 with a $20 minimum. Ex: $20.00 - ($750.00 X 2.00%). On the other hand, if you processed $1,000 in charges, you would not be charged anything as it equals or exceeds the minimum. Keep in mind you are only charged the difference and not simply a flat rate. 1.877.680.4ACE
202. FREQUENTLY ASKED QUESTIONS Q. WHAT IS AVS? AVS stands for Address Verification Service. It is a system used to verify the identity of the person claiming to own the credit card. The system will check the billing address of the credit card provided by the user with the address on file at the credit card company. AMP charges 10¢ per item for Electronic AVS. Q. WHAT IS VOICE AVS? Voice AVS is manually verifying the address of a cardholder against the card by calling the card in to the processor’s help desk. AMP charges $2.00 per item for Voice AVS. Q. WHAT IS A VOICE AUTHORIZATION FEE? This fee is only charged when you call in your transaction to an 800 number. It is useful if your terminal or software isn’t working and you need to perform an authorization. Most merchants do not need to use this service. AMP charges 75¢ for Voice Authorization. 1.877.680.4ACE
203. FREQUENTLY ASKED QUESTIONS Q. WHAT IS EBT? DO YOU PROCESS EBT-FOOD STAMPS? EBT stands for Electronic Benefit Transfer. It is an electronic system that allows a recipient to authorize transfer of their government benefits from a Federal account to a retailer account to pay for products received. Yes, we process EBT-Food stamps. AMP charges 20¢ per Transaction for EBT. Q. WHAT IS A REWARDS CARD? Visa & MasterCard Reward Cards are types of cards that give back to the consumer with items such as cash back, mileage or points. 1.877.680.4ACE
204. NEED ASSISTANCE? ACE MERCHANT PROCESSING CUSTOMER SERVICE 1.877.680.4ACE FIRST DATA CUSTOMER SERVICE 1.866.597.5721 FIRST DATA TECHNICAL SUPPORT 1.800.228.0210 WEBSITE www.acemerchantprocessing.com ADDRESS 12869 CAPRICORN ST, STAFFORD, TX 77477 1.877.680.4ACE
