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Nasp 09 Presentation
- 1. How to Avoid Bad Process Service ServeNow.com & ProcessServers.com Adam Camras, Co-Founder
- 9. Who Would You Rather Use? Umm… I need to… like… pick up some papers or something
- 10. … or, this guy? Good afternoon sir. I am from ZYX Process Service and I’m here to pick up your papers for filing and service.
Notas do Editor
- SN & SM Information
- Play Video How many people know about this?
- I do the policing and know the issues that have come up over the years Typically hinge on bad communication
- Be Clear about the Terms and Expectations Routine, Rush Same Day Mean different things to different Servers-Get Clarification # of Attempts Deadline Fee for Service Additional Fees – Mileage, Filing, Notary, Fedex, skip tracing, Investigations Specific Service Instruction-can they sub serve- especially if it is going out of state with different rules Preferred Method for Updates Put it in Writing-email, fax in the software if you have access, attach to the job if sending originals
- How are you finding Servers – Trusted networks like ServeNow.com, ProcessServers.com,- Grievences Other places like Associations or Referrals Verify License Typically with the County Ask for References Ask About the Background Ask About Statutes-Do they know them, Are they up to date
- Pose Sample Scenarios (what if you had someone hostile, what if you have a bad address, what if the person is not home…) Test Serve if you have Volume Do a Google Search Check the web site- is this the main business, how long has the site been live, who owns it? Whois.sc? Background checks on principals of companies whom you are awarding contracts or volume serves
- More technology coming to make it easier and more transparent
- Don’t send the Only Copy of you docs…you will get burned You Get What you Pay For – Do not just go for the lowest price – paying $12 for something that usually cost $40 - $80 Check the affidavits (multiple serves on the same day) –issues that were happening Mileage too far apart (3k in a day) Time too close together, dated before case was filed Have a realistic successful service rate-Not 100% - if you have volume and every paper is coming back served, start asking questions
- Appearance Professional attire, see how your customers dress, dress like them or better then them