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Human Resource
Management
Human Resources Management
Recruitment
Recruitment
• The process by which a job vacancy
is identified and potential employees are
notified.
• The nature of the recruitment process
is regulated and subject
to employment law.
• Main forms of recruitment through
advertising in newspapers, magazines,
trade papers and internal vacancy lists.
Recruitment
• Job description – outline of the role
of the job holder
• Person specification – outline
of the skills and qualities required
of the post holder
• Applicants may demonstrate their
suitability through application form,
letter or curriculum vitae (CV)
Selection
Selection
• The process of assessing
candidates and appointing a post
holder
• Applicants short listed –
most suitable candidates selected
• Selection process –
varies according to organisation:
Selection
• Interview – most common method
• Psychometric testing – assessing the
personality of the applicants – will they fit in?
• Aptitude testing – assessing the skills
of applicants
• In-tray exercise – activity based around what
the applicant will be doing, e.g. writing a letter
to a disgruntled customer
• Presentation – looking for different skills
as well as the ideas of the candidate
Employment Legislation
Employment Legislation
• Increasingly
important aspect
of the HRM role
• Wide range
of areas for
attention
• Adds to the cost
of the businessEven in a small business, the legislation
relating to employees is important –
chemicals used in a hairdressing salon for
example have to be carefully stored and
handled to protect employees.
Discrimination
• Crucial aspects
of employment
legislation:
– Race
– Gender
– Disability
Disability is no longer an issue for employers
to ignore, they must take reasonable steps
to accommodate and recruit disabled workers.
Copyright: Mela, http://www.sxc.hu
Discipline
Discipline
• Firms cannot just ‘sack’ workers
• Wide range of procedures and steps
in dealing with workplace conflict
– Informal meetings
– Formal meetings
– Verbal warnings
– Written warnings
– Grievance procedures
– Working with external agencies
Development
Development
• Developing the employee
can be regarded as investing
in a valuable asset
– A source of motivation
– A source of helping the employee
fulfil potential
Training
Training
• Similar to development:
– Provides new skills for the employee
– Keeps the employee up to date
with changes in the field
– Aims to improve efficiency
– Can be external or ‘in-house’
Rewards Systems
Rewards Systems
• The system of pay and benefits
used by the firm to reward workers
• Money not the only method
• Fringe benefits
• Flexibility at work
• Holidays, etc.
Trade Unions
Trade Unions
• Importance of building relationships
with employee representatives
• Role of Trade Unions has changed
• Importance of consultation
and negotiation and working
with trade unions
• Contributes to smooth change
management and leadership
Productivity
Productivity
• Measuring performance:
• How to value the workers contribution
• Difficulty in measuring some types of output –
especially in the service industry
• Appraisal
– Meant to be non-judgmental
– Involves the worker and a nominated appraiser
– Agreeing strengths, weaknesses and ways forward
to help both employee and organisation

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Human resource management

  • 4. Recruitment • The process by which a job vacancy is identified and potential employees are notified. • The nature of the recruitment process is regulated and subject to employment law. • Main forms of recruitment through advertising in newspapers, magazines, trade papers and internal vacancy lists.
  • 5. Recruitment • Job description – outline of the role of the job holder • Person specification – outline of the skills and qualities required of the post holder • Applicants may demonstrate their suitability through application form, letter or curriculum vitae (CV)
  • 7. Selection • The process of assessing candidates and appointing a post holder • Applicants short listed – most suitable candidates selected • Selection process – varies according to organisation:
  • 8. Selection • Interview – most common method • Psychometric testing – assessing the personality of the applicants – will they fit in? • Aptitude testing – assessing the skills of applicants • In-tray exercise – activity based around what the applicant will be doing, e.g. writing a letter to a disgruntled customer • Presentation – looking for different skills as well as the ideas of the candidate
  • 10. Employment Legislation • Increasingly important aspect of the HRM role • Wide range of areas for attention • Adds to the cost of the businessEven in a small business, the legislation relating to employees is important – chemicals used in a hairdressing salon for example have to be carefully stored and handled to protect employees.
  • 11. Discrimination • Crucial aspects of employment legislation: – Race – Gender – Disability Disability is no longer an issue for employers to ignore, they must take reasonable steps to accommodate and recruit disabled workers. Copyright: Mela, http://www.sxc.hu
  • 13. Discipline • Firms cannot just ‘sack’ workers • Wide range of procedures and steps in dealing with workplace conflict – Informal meetings – Formal meetings – Verbal warnings – Written warnings – Grievance procedures – Working with external agencies
  • 15. Development • Developing the employee can be regarded as investing in a valuable asset – A source of motivation – A source of helping the employee fulfil potential
  • 17. Training • Similar to development: – Provides new skills for the employee – Keeps the employee up to date with changes in the field – Aims to improve efficiency – Can be external or ‘in-house’
  • 19. Rewards Systems • The system of pay and benefits used by the firm to reward workers • Money not the only method • Fringe benefits • Flexibility at work • Holidays, etc.
  • 21. Trade Unions • Importance of building relationships with employee representatives • Role of Trade Unions has changed • Importance of consultation and negotiation and working with trade unions • Contributes to smooth change management and leadership
  • 23. Productivity • Measuring performance: • How to value the workers contribution • Difficulty in measuring some types of output – especially in the service industry • Appraisal – Meant to be non-judgmental – Involves the worker and a nominated appraiser – Agreeing strengths, weaknesses and ways forward to help both employee and organisation