ISO Consultancy Contract From Concept to Certification for 9000/ 14000/ 18000/20000/22000/22300/27000/TS16949/50000 Management Systems

1. GK Enterprise Profile

2. Establishment
 Established in 1999 to provide Management Consultancy to all types of
industries
 Centrally Located in Mumbai
 Consists of Group of Engineers having Industry Experience of minimum
20 years
 Completed more than 500 ISO Certifications all over India & abroad
 Certifications done for following areas –manufacturing ,service and
projects business
 Established with a purpose of improving work efficiency of all types of
business in INDIA and ABROAD

3. Services Offered
 ISO Consultancy Contract From Concept to Certification for 9000/ 14000/
18000/20000/22000/22300/27000/TS16949/50000 Management Systems
 Internal Audit
 Process Audit
 Performance audit
 Energy Audit
 Internal Auditor Training
 ISO Training Courses
 M.R. training
 Business Risk Audits
 Profit Analysis
 Engineering inspection and supplier audits

4. ISO Certifications
Standard Description Industry
ISO 9001 Quality Management System ALL
ISO 14001 Environmental Management System Chemical
OHSAS 18001 Occupational Health & Safety Management System Healthcare
ISO 20000
Information Technology Service Management
System
IT Services
ISO 22000 Food Safety Management System Food
ISO 22301 Business Continuity Management System ALL
ISO 27001 Information Security Management System ALL
ISO 50001 Energy Management System ALL

5. COST ,TIME AND METHOD OF WORKING
 COST OF CERTIFICATION –covers cost of consulting and cost of
certification, cost of consulting is one time cost and certification cost is of
repeat nature.
 Normal time of ISO implementation is based on Purpose of Certification,
No of employees and Business nature
 METHOD OF WORKING COVERS ALL THE DOCUMENT ESTABLISHMENT AS
PER THE ISO STD .requirements , Awareness training and Internal auditing
 ISO certificate is valid for three years and hence certificate cost is for three
years
 Every year there will be surveillance audit for monitoring consistency of
performance and improvements which will have annual cost every year.
 Implementation time will range from 2 months to 6 months for SME type
of industry.

6. What is ISO?
 International Organization for Standardization.
 Basic principle –Defect prevention
 Started in 1987 to promote international trade
 Accepted in more than 100 countries
 Head office at Geeneva-Switzerland
 Used for increasing the effectiveness and efficiency of organization
 Controls rework ,rejection and wastage
 Certification is valid for three years
 Consistency is reviewed periodically by third party
 Scope of work and locations will be highlighted on the certification
 As a third party certification ,customers all over the world can view your
certificate from the WEB site of International certification body

7. How ISO Certification Adds value?
 Every business is established with a aim of achieving excellence in the
field of operation and profit in fastest possible time
 To ensure both the above elements one has to increase the sales and
improve the operational system on a consistent basis using system
approach which is possible by implementation of QMS.
 ISO ensures distribution of roles and reporting system for management
 With internal audits one can monitor the company performance on
regular basis and management reviews the same for decision making
 Company is more system driven and less person based so that
performance is not based on individuals

8. ISO Certification to improve sales
and Market share
For Sales and Market Improvements—
 ISO is accepted in more than 200 countries as a symbol of management
commitment towards achieving Quality on a consistent basis.
 ISO certification is the minimum qualifying criteria for business entry /
registrations with most of the blue chip companies like TATA,
MAHINDRA, BAJAJ, TISCO, L&T, INFOSYS, ALL AUTOMOBILE/ Engineering
COMPANIES, IN EXPORTS TO EUROPE AND USA For Engineering / Pharma
/Food segments
 Today all visitors coming for medical tourism enquire about ISO
certification for their annual check-ups.
 Most of the Educational Universities demand ISO certifications for tie—
ups

9. ISO Certification for operation
benefit
For Operational improvements—
 Certification requirements demand following activities
 Define all the processes needed to achieve the end product or services
 Establish process control parameters and SMART targets
 SMART—Specific, Measurable, Achievable, Record able and time bound
 Need to define business policy indicating customers to be focused
 Define internal communication system indicating responsibility and authority
of all staff members
 Once the targets are set they have to be distributed to competent staff for
implementation
 Management needs to monitor the achievement levels at periodic intervals
so as to make right decision at right time

10. Our Role to achieve ISO Certification
 Define all Processes and Procedures required for Delivery of End
Products or Services
 Train all the Staff about their Roles and Reporting System
 Establish monitoring process to know Company System and Customer
Feedback
 Conduct Internal Audit to know the Level of Implementation
 Document Results of Management Review and Decisions taken to
Achieve Targets
 Approach to Third Party Certification Body for Certification
 Final Third Party Certification Audit and Compliance to all Audit findings
 Receipt of Certification

11. Benefits after ISO Certification
 For Employee
 Staff get a better understanding of the their role and objectives by having a
documented management system.
 They benefit from reduced stress levels, because they are using an efficient
management system, and because they know what is expected of them.
 They get increased morale and a sense of pride though achieving the goals of
registration.
 New staff can immediately learn their job, as well as handing over is easy
because the details are in writing.

12. Benefits after ISO Certification
 For the Organization
 Your products/services will be of a more consistent quality, and you will have
fewer rejections. You gain cost savings, because your time is reduced to
complete the job .
 Export marketing is easier, because most foreign buyers recognize ISO
 You can expect preferential treatment from potential customers who have
ISO certification. This means an increase in new business.
 You secure greater customer loyalty, because you continuously satisfy their
needs and give them no cause to seek another supplier. That means you
suffer fewer customer losses.
 You can use ISO in your publicity to win more projects.
 ISO helps you minimize the risk of legal problems. It may also give you some
protection in law against product/service liability claims.

13. Benefits after ISO Certification
 For the Customers
 Your customers get a known level of quality that is independently audited.
 They get a means of choosing between competing suppliers.
 They can have more confidence in your products.
 ISO minimizes their risk, by pushing responsibility on to their supplier
 They can manage you, their supplier, better by specifying that you must have
a ISO system.
 They can assess your quality system, and thus check your ability to produce
satisfactory goods and services.

14. Details needed for our offer submission
For submission of our offer we need following data
 Business details in brief and last year turnover
 Scope of certification in terms of locations
 No of employees and contract staff and awareness to ISO STD.
 Expectation in terms of time for receipt of certification
 Present documentation available in terms of procedures and forms
 Benefits expected from the certification
 Choice of certification body and Budget for ISO implementation
 Compliance towards taxation and business
 Present reporting system to management
 Details of role distribution to staff as of date
 Basic competency of staff in terms of education ,experience and skill sets

15. Principles of ISO Quality Management System
 Customer focus
 Leadership
 Involvement of people
 Process approach
 System approach to management
 Continual improvement
 Factual approach to decision making
 Mutually beneficial supplier relationships

16. Principles of ISO Quality Management System
Customer focus
Organizations depend on their customers and therefore should understand current and future
customer needs, should meet customer requirements and strive to exceed customer expectations.
Key benefits:
 Increased revenue and market share obtained through flexible and fast responses to market
opportunities.
 Increased effectiveness in the use of the organization's resources to enhance customer satisfaction.
 Improved customer loyalty leading to repeat business.
Applying the principle of customer focus typically leads to:
 Researching and understanding customer needs and expectations.
 Ensuring that the objectives of the organization are linked to customer needs and expectations.
 Communicating customer needs and expectations throughout the organization.
 Measuring customer satisfaction and acting on the results.
 Systematically managing customer relationships.
 Ensuring a balanced approach between satisfying customers and other interested parties (such as
owners, employees, suppliers, financiers, local communities and society as a whole).

17. Principles of ISO Quality Management System
Leadership
Leaders establish unity of purpose and direction of the organization. They should create and
maintain the internal environment in which people can become fully involved in achieving the
organization's objectives.
Key benefits:
 People will understand and be motivated towards the organization's goals and objectives.
 Activities are evaluated, aligned and implemented in a unified way.
 Miscommunication between levels of an organization will be minimized.
Applying the principle of leadership typically leads to:
 Considering the needs of all interested parties including customers, owners, employees, suppliers,
financiers, local communities and society as a whole.
 Establishing a clear vision of the organization's future.
 Setting challenging goals and targets.
 Creating and sustaining shared values, fairness and ethical role models at all levels of the
organization.
 Establishing trust and eliminating fear.
 Providing people with the required resources, training and freedom to act with responsibility and
accountability.
 Inspiring, encouraging and recognizing people's contributions.

18. Principles of ISO Quality Management System
Involvement of people
People at all levels are the essence of an organization and their full involvement enables their
abilities to be used for the organization's benefit.
Key benefits:
 Motivated, committed and involved people within the organization.
 Innovation and creativity in furthering the organization's objectives.
 People being accountable for their own performance.
 People eager to participate in and contribute to continual improvement.
Applying the principle of involvement of people typically leads to:
 People understanding the importance of their contribution and role in the organization.
 People identifying constraints to their performance.
 People accepting ownership of problems and their responsibility for solving them.
 People evaluating their performance against their personal goals and objectives.
 People actively seeking opportunities to enhance their competence, knowledge and experience.
 People freely sharing knowledge and experience.
 People openly discussing problems and issues.

19. Principles of ISO Quality Management System
Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a
process.
Key benefits:
 Lower costs and shorter cycle times through effective use of resources.
 Improved, consistent and predictable results.
 Focused and prioritized improvement opportunities.
Applying the principle of process approach typically leads to:
 Systematically defining the activities necessary to obtain a desired result.
 Establishing clear responsibility and accountability for managing key activities.
 Analyzing and measuring of the capability of key activities.
 Identifying the interfaces of key activities within and between the functions of the organization.
 Focusing on the factors such as resources, methods, and materials that will improve key activities of
the organization.
 Evaluating risks, consequences and impacts of activities on customers, suppliers and other
interested parties.

20. Principles of ISO Quality Management System
System approach to management
Identifying, understanding and managing interrelated processes as a system contributes to the
organization's effectiveness and efficiency in achieving its objectives.
Key benefits:
 Integration and alignment of the processes that will best achieve the desired results.
 Ability to focus effort on the key processes.
 Providing confidence to interested parties as to the consistency, effectiveness and efficiency of the
organization.
Applying the principle of system approach to management typically leads to:
 Structuring a system to achieve the organization's objectives in the most effective and efficient way.
 Understanding the interdependencies between the processes of the system.
 Structured approaches that harmonize and integrate processes.
 Providing a better understanding of the roles and responsibilities necessary for achieving common
objectives and thereby reducing cross-functional barriers.
 Understanding organizational capabilities and establishing resource constraints prior to action.
 Targeting and defining how specific activities within a system should operate.
 Continually improving the system through measurement and evaluation.

21. Principles of ISO Quality Management System
Continual improvement
Continual improvement of the organization's overall performance should be a permanent objective
of the organization.
Key benefits:
 Performance advantage through improved organizational capabilities.
 Alignment of improvement activities at all levels to an organization's strategic intent.
 Flexibility to react quickly to opportunities.
Applying the principle of continual improvement typically leads to:
 Employing a consistent organization-wide approach to continual improvement of the organization's
performance.
 Providing people with training in the methods and tools of continual improvement.
 Making continual improvement of products, processes and systems an objective for every individual
in the organization.
 Establishing goals to guide, and measures to track, continual improvement.
 Recognizing and acknowledging improvements.

22. Principles of ISO Quality Management System
Factual approach for decision making
Effective decisions are based on the analysis of data and information
Key benefits:
 Informed decisions.
 An increased ability to demonstrate the effectiveness of past decisions through reference to factual
records.
 Increased ability to review, challenge and change opinions and decisions.
Applying the principle of factual approach to decision making typically leads to:
 Ensuring that data and information are sufficiently accurate and reliable.
 Making data accessible to those who need it.
 Analyzing data and information using valid methods.
 Making decisions and taking action based on factual analysis, balanced with experience and
intuition.

23. Principles of ISO Quality Management System
Mutually beneficial supplier relationships
An organization and its suppliers are interdependent and a mutually beneficial relationship
enhances the ability of both to create value
Key benefits:
 Increased ability to create value for both parties.
 Flexibility and speed of joint responses to changing market or customer needs and expectations.
 Optimization of costs and resources.
Applying the principles of mutually beneficial supplier relationships typically leads to:
 Establishing relationships that balance short-term gains with long-term considerations.
 Pooling of expertise and resources with partners.
 Identifying and selecting key suppliers.
 Clear and open communication.
 Sharing information and future plans.
 Establishing joint development and improvement activities.
 Inspiring, encouraging and recognizing improvements and achievements by suppliers.

24. Key Profiles
Mobile: +91 8425826660
Email:awacharanuradha@gmail.com
Areas of Expertise
•Information Security Consultancy,
•ISO-9001/20000/27001/CMMi (Level 3/4/5)
Certification Consultancy,
•Project Management,
•Business Process Evaluation & Improvements,
•Resources Management (RMG),
•Project Management Office (PMO),
•Service Delivery,
•Cost Management,
•Pre-sales/Customer Relationship
Management,
•Training and Development
Industries Served
•Banking
•Healthcare
•Insurance
•Enterprise Resource Planning (ERP)
•Pharmaceuticals / Chemicals
•Finance
•Information Technology
Professional Certifications
•ISO-27001 Lead Auditor
•ISO-20000 Lead Auditor
•BS-25999 Lead Auditor
Country Experience
•India
•United States of America (USA)
•United Kingdom (UK)
•Canada
•UAE
•Hongkong
•JAPAN

25. Why GK Enterprise?
 Target improvements to achieve Quality Objectives
 Improve Communication related to Roles of Key Personnel
 Qualified Team Members with Educational Merits
 Knowledge of Auditing with Certification Firms
 Timely Completion of Work
 Work Experience with Reputed Firms.
 Support after the certification for improvements
 Work certified by more than 20 certification bodies
 Team of Lead auditors worked as panel expert
 Ensure customer satisfaction through business improvements

26. Industries Covered till Date
 Electrical and Electronics
 Machine Components and Fabrication
 Sheet Metal and Forging
 Pressure Vessels and Heat Exchangers
 Automobile Sector
 Fire Protection Equipments and System
 Pharma and Healthcare
 Project Management
 Software / Information Technology
 Plastics and Rubber Industries
 Chemicals and Galvanizing Industries
 Industrial Valves and Fittings
 Consultants and Architects
 Civil Contractors
 Ship Repair Works
 H.V.A.C. and Ducting Works
 Education Institutes
 Jewelry and Diamond Testing
 Finance and Manpower consulting
 Furniture and Water Purifiers
 Supply Chain Management
 Business Process Outsourcing
 Co-operative Banks
 PC Hardware
 Miscellaneous

27. Key Customers
 Mahindra and Mahindra Limited
 Larson and Toubro Limited
 Delloitte Touche Tomatsu
 IL & FS – ITNL
 BASF Styranics Pvt. Ltd.
 Structwel Consultants
 AFCONS Infrastructures Limited
 Puranik AND Mantri Builders
 BIRLA -GRASIM
 JNPT
 Reliance Energy Limited
 Future Supply Chain Management
 HPCL
 Saraswat Co-op. Bank
 Essel World and Water Kingdom
And Many
More Customers

28. Communication Channels
Company : G K Enterprise
Address : C-107, Prakash Nagar
New Mogul Lane,
Mahim, Mumbai 400016
Office : 022-<24377011>
Mobile: : 8425826660/1
Email ID : awacharanuradha@gmail.com

29. Thank You