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Andiswa Ntlemeza Sihlahla
Residential Address: 58 Voortrekker Road, Kraaifontein
Telephone: (W) 021-4123356
Mobile: 0769901534 / 0737609315
Email: Andiswan@Nedbank.co.za / Andisiwe.Sihlahla@gmail.com
Date of birth : 1983/01/19
Nationality : South African
Drivers licence : Code B
PROFESSIONAL PROFILE
I have an enormous experience in office administration skills, Strong background in market sales, office
management, general office and reconciling of various accounts, Customer services and Communication
Skills.
AREAS OF COMPETENCIES
 Market Sales
 Office Management
 Coordinator
 Customer care
EDUCATION AND QUALIFICATIONS
Matriculated (2001) Noorder Paarl Secondary
Subjects: English
Afrikaans
Biology
Geography
Business Economics
University of the Western Cape Currently studying B-Administration 2016 (Part-time) UWC
Forex Learnership (2013-2014) National Banking Certificate – Foreign Exchange
Maths NQF – level 2
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Boland College (2005)
Course Computer Practice N5
KEY I.T. SKILLS

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 Word, Excel, PowerPoint, Internet & Email
CAREER SUMMARY
Nedbank Global Business Centre – 2007 - present
ADMINISTRATION,OPERATIONS & FACILITIES
Responsibilities
1. Expense and Risk maintenance: Be vigilant about work processed in order to minimise potential of
loss or interest claim;
Adhere to all Compliance requirements (inclusive of Regulatory & Statutory); Adhere to all processes
as stipulated;
Propose and pursue cost reduction initiatives where possible;
Continuously seek opportunities to increase the company’s market share in own space.
2. Business Process maintenance / enhancement: Propose ideas to enhance Business enabling
processes to facilitate customer requirements;
Adherence to Operational control, Risk management, systems and Compliance processes;
Adherence to all laid down processes pertaining to client, product and business specification;
Identify own training needs and ensure competence at all time on all the processes,products and risk
controls;
Ensure a Clean Audit record in areas of responsibility by following laid down procedures.
3. Professional Client relationship maintenance: Maintain a professional customer interfacing
environment;
Communicate effectively and professionally with all clients and colleagues;
Report all deviations from agreed Service Level Agreements.
4. Team participation / Self-development: Live company Values and deep green aspirations;
Participate in meetings and deliver inputs;
Recognise your colleagues and / or team for a job well done; Contributing to team success not only in
own team, but also department as a whole;
Actively seeking opportunities to gain more experience, knowledge and multi-skill oneself;
Always have a positive can-do attitude and encourage colleagues to do the same;
Ensure involvement in Career discussion, performance agreement and career planning takes place.
Roles
Roles identified based on outputs of the job:
Administrator
Provides operational support and quality administrative services to the area of operation
Team Player
The role focuses on participating in a team, fostering of teamwork and co-operation. Teamwork can
extend beyond the boundaries of the department
Operational Supporter
Provides an operational support to the section and performs activities of an administrative nature
Client Service
Provides and maintains exceptional customer service.
Relationship Builder

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Builds relationships and networks with entities which will enable the incumbent to generate
business/deal and fulfil work accountabilities more successfully
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Nedbank Global Business Centre 2007 – 2008 (Paarl Branch)
Personal Assistant
Responsibilities
 Record all incoming and outgoing documents
 Maintaining office systems including data management and filing
 Screening telephone calls
 Attend to all visitors
 Perform and assist with other diverse tasks when required
 Purchasing stationery and other consumables for the office of the Global Division
 Tracking reports & correspondences
 Processing of incoming telegraphic transfers
ABSA - 2005 - 2007
Teller
Responsibilities
 Foreign exchange : Exchanging foreign notes and travellers cheques
 Transfer Funds
 Cash handling, assisting bulk teller with cash deposits and withdrawal
 Opening of new accounts
 Marketing ABSA products to clients
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Furniture City Paarl – (2004 – 2005 FEB)
Sales Consultants
Responsibilities
 Marketing Furniture Sales
 Assisting with administration at Back office
INTERESTS AND ACTIVITIES
Currently: Reading, coordinating

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REFERENCES
Gareth Butler - Team Leader
Contact number - 021 412 3359
Hansa Weweje – 021 412 3125 (074 959 0764)
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Margo Fortuin – Branch Manager
Contact number - 021 8075400
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Charmaine Baardenhorst - Credit Manager
Contact number - 021 871 1103
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