Hakala-Ausperk, How to Build a Great Team: Part One

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This document outlines steps for building a great team, beginning with identifying needs and openings. It discusses involving current staff in the hiring process to understand culture and expectations. The hiring process should include clarifying the job profile, skills needed, and advertising the position. Interview questions should assess skills and fit with the organization's culture. The document recommends preparing new hires for success through orientation, training, introductions, and assigning a mentor.

Educação Negócios

HOW TO BUILD A
GREAT TEAM…
Part One - Growth
A WEBINAR FOR ALA EDITIONS
CATHERINE HAKALA-AUSPERK
APRIL 16, 2014

Webinar Description
 GROWTH (APRIL 16, 2014)
 DEVELOPMENT (APRIL 23, 2014)
 Opportunities (Openings)
 Identifying Need
 Interviewing
 Hiring
 Preparation
 Expectations
 Environment for Success
 Corrections

Involve Your Team from the Start!
•THE OPPOSITE OF FEAR IS
INFORMATION
CULTURE
•THEY KNOW THE STAFFINPUT
•WHAT TO EXPECTWELCOMING

BUYING TIME & COVERING BASES
 AVOID BIGGEST HIRING MISTAKES
 Work Overload
 Frustration
 Customer Service Impact
 Lost Development Opportunities
 Haste

What Do You Really Need?
 What Was Being Done
 What Was Being Left Undone
 What Opportunities Exist
 What Do Your Customers Say?

Tossing the Net
 Where to advertise?
 How to Advertise?
 What to Say?
 What to Ask For?

YOUR AD IS YOUR FIRST OPPORTUNITY
TO COMMUNICATE WITH YOUR GREAT, NEW
TEAM MEMBER

Communicate Well From the Start
Respond to
Applicants
Prepare
Interviewees
In-Person
Welcome
Library
Information

Questioning Questions
 So what?
 Real vs. Practiced?
 “Convince us”?
 Be Creative

WHAT’S YOUR DEFINITION OF CUSTOMER
SERVICE?

Additional Materials
PRE-
INTERVIEW
QUESTIONS
DEMONSTRATIONS TESTS OR
PORTFOLIOS

SELL YOUR LIBRARY!
 Culture
 Professional
Development
 Benefits
 Growth

Making the Offer
YOU’RE NOT THE ONLY LIBRARY
THAT WANTS THE BEST APPLICANT!

PREPARING FOR SUCCESS
IN THE JOB
 Orientation
 Equipment
 Training
WITH THE TEAM
 Introductions
 Blending
 Support (Assign a
Mentor!!)

Thank you…
 Plan to attend
“How to Build a
Great Team: Part
Two –
Development
 April 23, 2014
 Orientation
 Training
 Challenging
 Correcting
 Inspiring

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Hakala-Ausperk, How to Build a Great Team: Part One

1. HOW TO BUILD A GREAT TEAM… Part One - Growth A WEBINAR FOR ALA EDITIONS CATHERINE HAKALA-AUSPERK APRIL 16, 2014

2. Webinar Description  GROWTH (APRIL 16, 2014)  DEVELOPMENT (APRIL 23, 2014)  Opportunities (Openings)  Identifying Need  Interviewing  Hiring  Preparation  Expectations  Environment for Success  Corrections

3. A Knock on the Door

4. Involve Your Team from the Start! •THE OPPOSITE OF FEAR IS INFORMATION CULTURE •THEY KNOW THE STAFFINPUT •WHAT TO EXPECTWELCOMING

5. Who and How Many?

6. BUYING TIME & COVERING BASES  AVOID BIGGEST HIRING MISTAKES  Work Overload  Frustration  Customer Service Impact  Lost Development Opportunities  Haste

7. GAPS When do you have to say “No?”

8. What Do You Really Need?  What Was Being Done  What Was Being Left Undone  What Opportunities Exist  What Do Your Customers Say?

9. TODAY’S OPENING? CLARIFY THE JOB!

10. The Profile SKILLS EXISTING TASKS NEW JOBS CHARACTERISTICS PERSONAL PROFESSIONAL SURPRISES EMERGING SERVICES TALENTS

11. Tossing the Net  Where to advertise?  How to Advertise?  What to Say?  What to Ask For?

12. CAN YOU SELL AIR?

13. DO YOU LIKE BUBBLES?

14. YOU WOULDN’T LIKE OUR TEAM!

15. YOUR AD IS YOUR FIRST OPPORTUNITY TO COMMUNICATE WITH YOUR GREAT, NEW TEAM MEMBER

16. Communicate Well From the Start Respond to Applicants Prepare Interviewees In-Person Welcome Library Information

17. Questions, Comments?

18. Reviewing Applicants  Create a Grid  Remember the Profile  Collect (and listen to) all input  Be open to surprises

19. Questioning Questions  So what?  Real vs. Practiced?  “Convince us”?  Be Creative

20. WHAT’S YOUR DEFINITION OF CUSTOMER SERVICE?

21. WHAT TECHNOLOGY SKILLS DO YOU HAVE?

22. HOW DO YOU DEAL WITH CHANGE?

23. Additional Materials PRE- INTERVIEW QUESTIONS DEMONSTRATIONS TESTS OR PORTFOLIOS

24. SELL YOUR LIBRARY!  Culture  Professional Development  Benefits  Growth

25. Making the Offer YOU’RE NOT THE ONLY LIBRARY THAT WANTS THE BEST APPLICANT!

26. PREPARING FOR SUCCESS IN THE JOB  Orientation  Equipment  Training WITH THE TEAM  Introductions  Blending  Support (Assign a Mentor!!)

27.

28. Questions, Comments?

29. Thank you…  Plan to attend “How to Build a Great Team: Part Two – Development  April 23, 2014  Orientation  Training  Challenging  Correcting  Inspiring

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