General Principles of Intellectual Property: Concepts of Intellectual Proper...
Course project scenario the course project scenario in this c
1. Course Project Scenario
The Course Project Scenario
In this course, you are introduced to a complex project scenario
as follows:
You have been assigned to be the project manager for the
facility, equipment, and business system upgrade of a call
center. This requires:
*moving all existing call center stations to a newer, larger
facility;
*installing and testing a high speed, high capacity Wi-Fi
network in the new facility;
*upgrading workstations so that they include wireless
capability;
*installing a new call center management software; and
*converting a legacy proprietary business system with a CRM
application to a new business system.
In this project scenario, time is of the essence. The project
sponsor requires that the project take no longer than 6 months to
complete. Further, the budget is constrained so that the number
of people assigned to the project is very limited and includes
the following:
Outside consultants: 2
Project Manager: 1
Business system project lead: 1
Business system implementation team: 3
Wireless system project lead: 1
Wireless system implementation team: 3
Relocation project lead: 1
Relocation team: 2
Workstation project lead: 1
Workstation upgrade team: 2
Outside contractors: Up to five multidisciplinary contractors are
2. allowed in the budget.
Note: The wireless system project lead and the workstation
project lead are the same person. Two of the three-member
wireless system implementation team overlap with the
workstation team. This means that only four resources are
available for the wireless system implementation and
workstation upgrade (not counting the possible use of
contractors). The total resources available to the project
include 14 people plus 5 contractors.
In this assignment, you will use this scenario to identify the
project requirements, define the project scope using a work
breakdown structure (WBS), and define the activities required
to produce project deliverables.
Background
MobileGo is a small company that sells prepaid mobile phones
in selected markets. Its primary sales and service channel is
carried out over the internet and by phone. Sales and service has
been supported with a team of 36 customer service
representatives in a small building. Customers, accounts, and all
business functions have traditionally been managed by a
proprietary software application using in-house servers that was
contracted out early in the founding of the company. All
workstations currently connect to the internet and the internal
servers supporting the legacy business system and office
applications. This is a problem because the company had to
move workstations to different parts of the building as the
company has grown (thereby making network wiring out of
control). The company has grown 150% over the last 5 years
and as a result, the systems, the building, and the overall
infrastructure have become outgrown. The company has
therefore recognized the need to move to a new location and
upgrade workstations and systems. The immediate need is to
expand from 36 stations to 50—with the plan to triple that
3. number within the next 3 years. The immediate challenges are
little funding and people to spare for this set of initiatives. With
multiple activities occurring at once and severe constraints on
schedule and resources, it is acknowledged that this is a highly
complex project.
The Assignment
You have been assigned as the overall project manager for this
important initiative. Your supporting team consists of 14
members (not counting contractors), including two outside
consultants supporting the business system and wireless
upgrade. Now that you have been given this important
assignment, here are your next steps:
1. Identify what you deem to be the client requirements.
2. Using the requirements list, create a work breakdown
structure (WBS) that identifies all project deliverables.
3. Identify the activities (tasks) required to produce each project
deliverable.
4. When identifying project activities, highlight each that may
be expected to require the same resources to be carried out in
parallel. These highlights will be your first clue that the
management of the project can be expected to require some
complex maneuvering.
Guidance notes: The client requirements should be three pages
in length to summarize. You must use at least one outside
source that is peer-reviewed or academic in nature from the
CSU Online Library. Draw upon the high-level project scenario
and, in addition, feel free to draw upon your own experience or
research when developing the requirements. Also, remember
that the WBS includes deliverables only rather than activities.
While the WBS may be written in either a graphical or indented
outline form, the indented outline may be a better approach.
This is because the activities, once identified, may be easily
layered over the project deliverables when using the outline
4. form.
Submit the requirements summary in a Word document. The
WBS and Activity Identification exercise may be completed
using either Word or Excel.
Unit VI Earned ValueActivityStartPlanned DurationActual
DurationPlan DateActual
DateDifferenceBudgetActualDifferenceResourceLabelResources
NumberHourly $Total $Duration (days)Grand TotalCall Center
StationsOC1Outside consultant 11$ 150.00$ 150.00Call
center stations
inventory3/1/2014143/15/203/15/200$2,100.00$2,100.00$0.00O
C1OC2Outside consultant 21$ 150.00$ 150.00Call center
layout-new3/15/2015183/30/204/2/20-3$ 4,500.00$ 5,400.00-
$900.00C1,C2,C3PMProject Manager: 1$ 100.00$ 100.00Call
center stations breakdown4/2/208134/10/204/15/20-5$
2,400.00$ 3,900.00-$1,500.00C1,C2,C3BSPLBusiness system
project lead: 1$ 125.00$ 125.00Call center stations
pack4/10/205204/15/204/30/20-15$ 1,500.00$ 6,000.00-
$4,500.00C1,C2,C3BSITBusiness system implementation team:
3$ 350.00$ 1,050.00Call center stations
move4/30/2010104/20/205/10/20-20$ 2,000.00$
2,000.00$0.00C1,C2,C3WSPLWireless system project lead: 1$
100.00$ 100.00Call center stations
install5/10/209155/1/205/25/20-24$1,800.00$3,000.00-
$1,200.00C4,C5WSITWireless system implementation team: 3$
85.00$ 255.00Office Furniture & Equipment
MoveRPLRelocation project lead: 1$ 90.00$ 90.00Inventory
furniture3/15/2015153/30/203/30/200$1,350.00$1,350.00$0.00R
PLRTRelocation team: 2$ 250.00$ 500.00Inventory
equipment3/30/2011114/10/204/10/200$6,435.00$6,435.00$0.00
WPL,WUTWPLWorkstation project lead: 1$ 85.00$
85.00Create office
layout4/10/20554/15/204/15/200$2,925.00$2,925.00$0.00WPL,
WUTWUTWorkstation upgrade team: 2$ 250.00$
6. software6/17/20136/30/206/30/200$1,950.00OC1Business
System SoftwareInstall software5/25/2055/30/206/2/20-
3$5,875.00$5,875.00BSPL, BSITTest
software6/13/2026/15/206/15/200$2,350.00$2,350.00BSPL,
BSITSoftware training6/17/2036/20/206/23/20-
3$3,975.00$3,975.00BSPL, BSIT,OC1Trial
run6/24/2066/30/206/30/200$7,050.00$7,050.00BSPL,
BSITCutover to new software7/12/2037/15/207/18/20-
3$3,525.00$3,525.00BSPL, BSIT
UNIT VIII_RecoveryTask
DurationNumberActivityPredecessorBest-CaseLikelyWorst-
CaseDurationVarianceAlphaBetaRandomPathLengthStart000000
Start-1-2-3-7-4-9-12-13-1481.2223.47934127211Wireless card
selectionStart18212821.672.782.704.6622.9979362537Start-1-2-
3-7-5-12-13-1475.0613.31675996162Order wireless
cards16111811.334.003.514.3811.599389534Start-1-8-13-
1454.5213.52897032983Install PC wireless
cards210142114.503.363.154.5517.6327635662Start-1-2-3-7-6-
12,13,1456.836.06053958774Load
software746157.173.361.844.547.3587036708Start-1-2-3-7-10-
13-1474.816.1282484945Test Wireless
PC745105.671.001.734.495.6099388732Start-1-2-3-7-11-13-
1483.686Call Center Software713.31969576127Install
software3410159.833.364.223.749.9230280541Critical Path
#623.48814188698Test
software121273527.335.443.584.3424.2266192446Critical
PathStart-1-2-3-7-11-13-143.2410113869Software
training43474.330.442.334.674.41739470486.883310979110Tri
al
run7,1245115.831.361.564.405.3608572429TrialDurationCritica
l Path12.885650998711Cutover to new
software78131712.832.254.273.6814.2357934165.33612Busines
s System Software7120.396383674145.071430670513Install
software12,
83595.331.002.944.624.5628671982221.337392492641.6156660
90714Test
7. software131252.330.442.334.672.7314646869317.30761455021
9.843966496815Software
training1323108.671.783.330.679.6436868856423.71224787654
4.85182406716Trial
run13410185.675.440.332.454.1694283889519.473454833412.0
00000025617Cutover to new
software1323122.332.780.010.152620.25470831042725.651253
44161824.62396162441921.7786585881TaskDurationESEFLSL
FTSCriticalBestLikelyWorstBudgetCrash DaysCost per day
improveMax1Station Upgrade2Wireless card
selection21.670.0021.670.0021.670.00TRUE182128$12,600.005
$500.00$2,500.003Order wireless
cards11.3321.6733.0021.6733.000.00TRUE61118$5,500.004$85
0.00$3,400.004Install PC wireless
cards14.500.0014.500.0014.500.00TRUE101421$11,200.004$1,
225.00$4,900.005Load software7.170.007.17-20.00-12.83-
20.00FALSE4615$1,200.001$600.00$600.006Test Wireless
PC5.670.005.67-18.50-12.83-
18.50FALSE4510$3,000.002$425.00$850.007Call Center
Software8Install software9.830.009.83-9.830.00-
9.83FALSE41015$5,850.003$750.00$2,250.009Test
software27.3314.5041.8314.5041.830.00TRUE212735$15,795.0
06$525.00$3,150.0010Software training4.330.004.33-4.330.00-
4.33FALSE347$2,340.001$600.00$600.0011Trial
run5.830.005.83-5.830.00-
5.83FALSE4511$750.001$750.00$750.0012Cutover to new
software12.8341.8354.67-12.830.00-
54.67FALSE81317$1,950.002$335.00$670.0013Business
System Software14Install
software5.330.005.330.005.330.00TRUE359$5,875.001$500.00
$500.0015Test
software2.335.337.675.337.670.00TRUE125$2,350.000$850.00
$0.0016Software
training8.677.6716.337.6716.330.00TRUE2310$3,975.002$1,22
5.00$2,450.0017Trial
run5.6716.3322.0016.3322.000.00TRUE41018$7,050.001$600.0
