In this webinar, we’ll explore how to make the necessary change from ECM to IIM and address important discussion questions pertaining to this journey. Want to follow along with the webinar replay? Download it here for FREE: https://info.aiim.org/new-year-new-strategy-why-you-need-to-switch-from-ecm-to-iim

1. Underwritten by:
#AIIMYour Digital Transformation Begins with
Intelligent Information Management
New Year, New Strategy:
Why You Need to Switch From ECM to
Intelligent Information Management
Presented 4 December, 2019
New Year, New Strategy:
Why You Need to Switch From ECM to
Intelligent Information Management
An AIIM Webinar presented 4 December, 2019

2. Underwritten by:
#AIIMYour Digital Transformation Begins with
Intelligent Information ManagementYour Digital Transformation begins with
Intelligent Information Management

3. Underwritten by:
Today’s Speakers
Kevin Craine
Content Strategist
AIIM
Chris McLaughlin
CP&MO
Nuxeo
Host: Theresa Resek, CIP
Director
AIIM

4. Underwritten by:
Kevin Craine
AIIM Content Strategist
Host of AIIM On Air Podcast
Introducing our Speaker

5. Underwritten by:
IIM is the Roadmap to Digital Transformation
Gross Domestic
Product (GDP) is now
51% digital.
(World Economic Council)
79% of organizations
feel that their
organization needs to
digitally transform. (AIIM)
81% of CEOs see digital
transformation as being
strategically important.
Most CEOs (86%) say a
having a clear vision of
how to leverage mobile
technologies to create
competitive advantage.
(Forbes)
Digital Transformation is not a buzz-term, it’s reality.

6. Underwritten by:

7. Underwritten by:
Managing Information Chaos
Over 2.5 quintillion bytes of
data are created every single
day.
In 2020, it’s estimated that
1.7MB of data will be created
every second for every person
on earth. (from IBM and others)
Participants in the AIIM
research tell us that they
expect the amount of data
coming into their organizations
will grow nearly 4.2x in the
next 24 months. (AIIM)
This is new information...not
accounting for huge amounts
of legacy data already
present in organizations
(print streams, etc.).

8. Underwritten by:
The Cost of Chaos
Global spending
for information
technology will
rise to well over
$1 trillion this
year.
The average
company spends
somewhere
between 3.5% to
7% of their
revenue on IT...
60-80% of that is
to maintain
legacy systems.
A $50 million
firm spends
around $3 million
to manage
information.
(Gartner)
More
information =
more expense...
money that could
be redirected to
digital innovation
that would bring
greater
competitive
advantage.

9. Underwritten by:
Keeping Pace
Organizations are often
working to keep pace with,
but not necessarily
embrace, digital
transformation.
Digital transformation may
seem like it’s just about
technology, but the
transformation that matters
most is strategic.
Organizations must adopt
new approaches to
“records management” and
a new notion of what
information really means to
the organization.

10. Underwritten by:
New Year’s Resolutions
Accept that digital
transformation is no longer
a buzz term, it’s reality.
Focus on process
improvement as a catalyst
for change.
Modernize your
infrastructure.

11. Underwritten by:
The Start of a new Paradigm
2020 is a reminder that we are now 20 years into a new
millennium.
A new paradigm is needed = Governance AND Strategy.
Putting the “Intelligent” into information management means
using information to improve operational performance.

12. Underwritten by:
Chris McLaughlin
CP&MO
Nuxeo
Introducing our Speaker

13. Underwritten by:
How can new technology help?

14. Underwritten by:
Removing Roadblocks to Transformation
Digital form
factors
Information
silos
Insight &
intelligence
New
information
types
New
governance
& security
requirements
6 out of 10 survey respondents fear their organization is
vulnerable to losing customers over the next twelve months.
Source: UK FinServ Industry Survey, 2019

15. Underwritten by:
Removing Roadblocks to Transformation
Digital form
factors
Information
silos
Insight &
intelligence
New
information
types
New
governance
& security
requirements
21% cite competition from BigTech and 20% competition from
challenger banks as one their biggest challenge in 2020.
Source: UK FinServ Industry Survey, 2019

16. Underwritten by:
Other Benefits of New Technology
Speed time
to market
Accelerate
cloud
adoption
Operate at
extreme
scale
Reduce
legacy
system costs

17. Underwritten by:
Do you see intelligent
information
management, content
services, and AI helping
or hindering the way we
manage information?

18. Underwritten by:
Intelligent Information Management
Information = Data + Content
Readily accessible Contextual Available anywhere Properly governed
& secure
Perhaps more importantly, information is instantly available to the
people who need it and have the right to access it.
Users spend almost an hour (52 minutes), every day, searching
for information.
Source: UK FinServ Industry Survey, 2019

19. Underwritten by:
The Promise of AI
1 Recognize content types
4 Predict which content users should be working with
7 Identify outlying data points
2 Extract data from content
5 Analyze usage and importance
3 Enrich content metadata
6 Recognize patterns and connections
Understand content and
data as well as a
knowledgeable human,
but at scale.
More than 2/3’s of respondents believe AI has
the potential to transform a number of FS
practices.
Source: UK FinServ Industry Survey, 2019

20. Underwritten by:
The Promise of AI
1 Recognize content types
4 Predict which content users should be working with
7 Identify outlying data points
2 Extract data from content
5 Analyze usage and importance
3 Enrich content metadata
6 Recognize patterns and connections
Understand content and
data as well as a
knowledgeable human,
but at scale.
64% say that using AI for mundane back-office
processes would free time to do more
interesting/valuable work.
Source: UK FinServ Industry Survey, 2019

21. Underwritten by:
Generic Cloud Services = Generic Data
Land Vehicle Vehicle Car Sports Car
Automotive Design Coupé Supercar
Performance Car Aston Martin Vanquish
Personal Luxury CarExecutive Car Wheel
Mid-size Car Sedan
Rim
Note: Depicts actual data generated from Aston Martin image by Google Cloud Vision API service

22. Underwritten by:
Custom Models = Greater Business Value
Brand: Aston Martin
Model: Vantage
Color: Hammerhead Silver
Wheel: 20” Gloss Black Diamond Turned
Splitter: Gloss Black
Setting: Sunset, Beach, Ocean
Front Grill Mesh: Matte Black
Roof Panel: Exterior Body Color

23. Underwritten by:
What are Content Services Platforms?
Content services platforms (CSPs) are integrated platforms that provide
content-focused services, repositories, APIs, solutions and business processing
tools to support digital business and transformation…A CSP has its own
repository. CSP services and data may also integrate with external, non-native
repositories and applications through prebuilt connectors, API development or
prepackaged integrations. CSPs have web, desktop and mobile app interfaces
that let users navigate through and work with the different content
services…CSPs are available on-premises, as hosted services, in the cloud (SaaS
and/or PaaS) or in hybrid architectures that combine cloud and on-premises
storage and/or services.

24. Underwritten by:
Putting it All Together = IIM
Bridge information silos
Support cloud
initiatives
Enable digital delivery
Support legacy & modern
content types
Ensure effective
governance &
security
Intelligently enrich content
Accurate,
anytime,
anywhere

25. Underwritten by:
Is ECM the answer,
the problem,
or a bit of both?

26. Underwritten by:
ECM, as AIIM defines it, is a sound approach…
“Enterprise Content Management is the systematic collection and organization
of information that is to be used by a designated audience – business
executives, customers, etc. Neither a single technology nor a methodology nor
a process, it is a dynamic combination of strategies, methods, and tools used
to capture, manage, store, preserve, and deliver information supporting key
organizational processes through its entire lifecycle.”

27. Underwritten by:
But, as a technology, ECM is flawed
Single repository only
Suite, not a platform
Pre-cloud architecture
Difficult to develop on
Expensive to own & operate

28. Underwritten by:
Enter Content Services Platforms
Single repository only
Suite, not a platform
Pre-cloud architecture
Difficult to develop on
Expensive to own & operate
Multi-repository approach
Singular platform
Cloud-native
Low-code tooling
Cloud consumption pricing

29. Underwritten by:
How can we make better use of
what we already have to move
forward?

30. Underwritten by:
Take a “rational” approach
Connect Consolidate
Connect to existing data
and content sources
Connect to existing data
and content sourcesIntelligent
Information
ManagementKey Benefits:
§ Integrate multiple repositories
§ Extend value of existing systems
§ Rapid Return on Investment
(ROI)
§ Quickly establish consistent
foundation for modernization
Key Benefits:
§ Reduce reliance on legacy systems
§ Decrease Total Cost of Ownership
§ Support cloud initiatives
§ Single, future-proof platform for
Intelligent Information
Management
time

31. Underwritten by:
Can you give us an example of one
organization that has been
successful in using intelligent
information management, content
services, and AI to improve their
operations?

32. A “Future-Proof”
Financial institution
Challenges
§ Growing volume of documents spread across different locations &
systems (2.5B+)
§ Increasing security & regulatory compliance mandates
§ Lack of resource to develop homegrown solution
§ Rapid growth further exacerbating issues
Solution
§ Migrate 2.5B documents to Nuxeo Platform
§ Replace legacy ECM system
§ Seamlessly integrate to existing customer service systems
Benefits
§ Substantial cost reduction
§ New mobile app for personalized statement delivery
§ Prompt response to Subject Access Requests (SARs)
§ Foundation for ongoing digital transformation (agile/DevOps)

33. Underwritten by:
How to Begin your Modernization Journey?
1
Focus on transformation
Identify something transformative that
you can’t do today. Align tightly with
organizational priorities. Don’t allow
your scope to wander.
2
Identify roadblocks & bottlenecks
Where does critical information live
today? Why isn’t it accessible? What
other systems need this information?
How is it best delivered?
3
Solve the whole problem
Transformation isn’t all about
technology. Align business processes.
Understand the human element.
4
Act “rationally”
Don’t overly fixate on cost savings. “Big
bang” approaches are seldom successful.
Rationalize legacy systems over time.

34. At Nuxeo, we
help our
customers
transform their
businesses with
content.
We are innovators. Our cloud-native Content Services
Platform is entirely modern, but proven & scalable for
today’s largest enterprises.
We address a new need. Not just another ECM or DAM
offering, we have an entirely different view on content and
data.
We deliver results. With our low-code, open source
platform, our customers are truly agile, gaining more
value, more quickly than with traditional ECM or DAM
products.
And, we’re here for you. Let us help you to transform your
business with content.

35. Want to learn more?
LOCAL CONTACTSMY CONTACT INFORMATION
Chris McLaughlin
cmclaughlin@nuxeo.com
+1 949 632 6007
Enryck Serin
eserin@nuxeo.com
+44 203 179 6891
Elise Duchateau
educhateau@nuxeo.com
+33 6 51 79 17 47