It's been said that ECM has been replaced by the term Content Services, a strategic concept that covers three aspects, namely Content Services Applications, Platforms and Components This session will walk through the changes in technology, expectations, and design and delivery that have lead to this evolution.

1. Content Services – Just horses
for courses?
Glenn Gibson, Director in Product
Management at Hyland

2. Faster horses

3. Faster horses
“If I had asked people
what they wanted,
they would have said,
‘Faster horses.’ ”
– Henry Ford

5. ECM is now dead (kaput, finite, an ex-market
name).
- Michael Woodbridge, Gartner – December 2016

6. It's been replaced by the term Content Services, a
strategic concept that covers three aspects,
namely Content Services Applications, Platforms
and Components.
- Michael Woodbridge, Gartner, December 2016

7. ECM Content Services
Intelligent Information Management

8. Better ECM?

9. ECM to Content Services:
It’s Just Horses for
Courses?

10. Horses for Courses:
A mostly British expression urging
someone to stick to the thing he
knows best

12. 1. In Technology
2. In Expectations
3. In Design and Delivery
CHANGES

13. 1. In Technology
2. In Expectations
3. In Design and Delivery
CHANGES

14. 1600’s 1700’s 1800’s 1900’s
Internal Combustion
Engine

18. COLD
Processing

19. PC’s with a client – server model
ECM Web Clients

20. Virtualization
Physical Server
Operating System
Application
Physical Server
Virtualization Layer
App
OS
Traditional Architecture Virtual Architecture
App
OS
App
OS
App
OS
App
OS

21. Shift to Cloud
Virtualized Environments
on Premises
Physical Server
Virtualization Layer
App
OS
App
OS
App
OS
App
OS
App
OS
Layer
Layer Layer
Layer
Layer Layer
Virtualized Environments
in the Cloud

22. Software

23. Modern Development
Paradigms

24. 90’s → 2018

25. The content services terminology
is directly related to utilizing the
latest technology

26. 1. In Technology
2. In Expectations
3. In Design and Delivery
CHANGES

28. Hosted
in cloud
Quickly
deployed
Auto
upgraded
High
performance
Instant new
functionality
Quick
fixes
Web
Services
Scalable Platform
as a Service

29. Legacy ECM = Monolithic Software
Application
Content Services = Modern Development
and Deployment Approach

36. At home At work Travellin
g
Vacationing

37. Legacy ECM = Lots of training needed,
all users adopt same workstyle
Content Services = Lightweight, tailored,
intuitive & responsive apps

38. A content services approach focuses
more on the usage of the content
than the management of it

39. Which one is most important?
OR End
Users
Documents

40. 1. In Technology
2. In Expectations
3. In Design and Delivery
CHANGES

41. 93 minutes

42. How do you get your solution
assembly line down to “93 minutes?”

43. Components of a Model “T”
?

44. Capture Process Manage Analyze Collaborate Protect
Components of a Model “T”

45. Modern Car Components
Capture Process Manage Analyze Collaborate Protect
Solution

46. Capture Process Manage Analyze Collaborate Protect
Solution
What
does the
car
Categories of Content Services Components

47. Categories of Content Services Components
Capture Process Manage Analyze Collaborate Protect
Deliver these capabilities utilizing
the most modern technology

48. Deliver the solutions as fast as a
“model t” with the user experience of…

49. …a Tesla

50. Welcome, Craig Hatfield

51. Categories of Content Services Components
Capture Process Manage Analyze Collaborate Protect

52. 1. In Technology
2. In Expectations
3. In Design and Delivery
CHANGES

53. Faster horses

54. Better ECM?

55. ECM to Content Services:
It’s Just Horses for
Courses?

56. Horses for Courses [noun]
The practice of choosing the best
response for a situation, the best
means to a specific end

57. Thank you

58. ?
? ?
?
?