Call Girls In Hsr Layout ☎ 7737669865 🥵 Book Your One night Stand
Transform your Company through Modern Process Applications
1. In association with: Presented by:
Transform your Company through
Modern Process Applications
Presented May 13, 2015
2. In association with: Presented by:
About AIIM
AIIM is the Global Community of
Information Professionals
AIIM believes that the information systems
we use at work should be
simple, secure, and available
anywhere, anytime, and on any device.
Our mission is to improve organizational
performance by empowering a community
of leaders committed to information-driven
innovation.
Learn more at www.aiim.org
3. In association with: Presented by:
AIIM Presents:
Transform your Company through Modern Process Applications
Host: Theresa Resek
Director
AIIM
George Dunn
President
Cre8 Inc. Independent Consultants
Lizzie Epstein
Director of Application Platform Marketing
Appian Corporation
4. In association with: Presented by:
Introducing our Featured Speaker
George Dunn
President
Cre8 Inc. Independent Consultants
39. In association with: Presented by:
Introducing our Sponsor Speaker
Lizzie Epstein
Director of Application Platform Marketing
Appian Corporation
40. Agenda: BPM Implementation
• Introduction: Appian and BPM Implementation
• Tools for Modernizing & Transforming your Business Processes:
1. BPM Platform
2. Agile Development
3. Cloud
• Case Studies
– Crawford & Co: Catastrophe Response
– Ryder: Truck Rental Cycle
– Dallas Fort Worth: Paperless Airport
• Q&A
41. Introduction
About Appian…
• Software solutions for Government & Commercial
Enterprises since 1999
• BPM Applications since 2004
• Appian provides: software platform, best practices,
consulting, BPM thought leadership
About our Customers…
• 250+ customers across 25+ industries (Financial
Services, Government, Retail, Insurance, Manufacturing,
Telecom, Pharmaceuticals, Healthcare, etc.)
• Customers come to Appian to:
• Automate processes, connect departments & systems,
add efficiency to operations, build rapid applications
42. Transformation #1: BPM Application Platform
• Automate your process and build
applications on a modern BPM Platform
• BPM Platform Principles:
– Model-Driven Development:
Configure, Not Code
– Automate, Analyze, Repeat
– Knowledge & Collaboration vs. Siloes
– Build Once, Deploy Everywhere (and
Every Time)
… End Result: Build Better Applications, Faster.
43. BPM Platform: Configure, Not Code
• Visually Create & Update:
– Processes & Workflows
– Business Rules
– User Interfaces (Task Forms,
Dashboards, Reports)
– System Integrations
– Process / Application Governance
• Custom Processes without Custom
Coding
– Pre-Built Components
– Save Time without Sacrificing Power
& Flexibility
44. BPM Platform: Automate, Analyze, Repeat
• Automate Manual Work with Process
Modeling + Execution
– Process Model Application
• Business Rules for Decisions,
Deadlines, Exceptions
• Efficiency, Compliance, Errors
• Monitor & Measure Performance
– Real-Time Analytics
– Status Dashboards
• Continuous Improvement
– Deploy Version 2 and repeat!
45. BPM Platform: Knowledge + Collaboration - Siloes
• Increase Collaboration Between:
– Business + IT + Executives
• Common Process Models
• Common Language
– Knowledge Workers
– People + Systems
– Multiple Applications / Processes
• End Result: Better, Faster Decisions
46. BPM Platform: Build Once, Deploy Everywhere
• Process needs to be accessible and
universal!
– Across All Devices: Mobile, Browsers, Etc.
• Security: Cloud or Data Center
• Consumers: Employees & Customers
– How do processes affect customers,
business partners?
• Connections: Systems & Sensors as
process inputs
– Internet of Things
• Now + Future
– BPM Platform Evolves Your
Applications Evolve Too
47. Transformation #2: Agile Development
• Agile Characteristics:
– Iterative & Incremental
– Lightweight Processes
– Focused on people
– Produce working software frequently!
• Methodology examples: Scrum, Kanban,
eXtreme Programming, Lean
• Great For:
– Quick Wins
– Complex Transformation Projects
• Agile Benefits from BPM and Vice-Versa
– Rapid design tools make it easy to test &
iterate
– BPM can help with Agile Processes
48. Transformation #3: Cloud
• Get started instantly, Scale as needed
• Enterprise Cloud Adoption Increasing
– $13 Billon / Year on Enterprise Cloud Spending
– Connect business processes to other Cloud apps
• Mature Security, Compliance, and Audit
Standards
– PCI, FedRAMP, SOC2, etc.
– Secure industries such as Pharma, FS, and
Government becoming more cloud-comfortable.
• Public or Private Cloud
• Great Synergy with BPM + Agile
49. Crawford & Company: Disaster Response
Catastrophe Response Process:
• Global Intake of Claims
• Business Rules allocate tasks to
Adjusters based on Location, Skill &
Expertise
• Adjuster goes to Catastrophe Site
with iPad
– Intake survey, inspection, photos, and
videos
• Claims Process instantly starts @HQ
Results:
• 80% faster claim uptake
• 70% faster invoicing
• 90% streamlining of call center ops
50. Ryder: Managing the Truck Rental Cycle
Rental Processes:
• Rental Signature Capture
• Inventory Validation
• Insurance Paperwork
• Accident Claims
• Breakdown Analysis
Results:
• 50% Reduction in rental
transaction times
• >99% fulfillment of rental
guarantees
• 10% increase in customer sat
scores
51. Dallas-Fort Worth: Paperless Airport
DFW Business Challenges:
• 4th Busiest Airport in the World
– 1,800 flights / day
– 60M Customers / Year
• Need to Increase Operational Efficiency
• Executives and staff required mobile
access to ALL operations
BPM Solution:
• 18 process applications in 9 months
– Safety Incident Reporting
– Maintenance Tracking
– Inspections
– Passenger Customer Service
– HR Processes
• Connects 2000 employees
• Reduce paper use by 50% in 5 years
54. In association with: Presented by:
AIIM Resources
www.aiim.org/research
Download AIIM Studies
55. aiim.org/training
• Enterprise Content Management
Improve customer and staff engagement,
ensure compliance, and automate
business processes.
• Business Process Management
Map, design, and automate operational
processes for your organization using a
combination of strategies, change
management, and technologies.
• Taxonomy & Metadata
Optimize navigation, findability, and
information discovery through content
classification.
• Information Governance
Create an information accountability
framework that reduces costs, manages risk,
and optimizes value.
• Managing Records & eDiscovery
with SharePoint 2013
Manage records, ensure compliance,
and prepare for civil litigation requests.
• Electronic Records Management
Know what to keep and what to discard as
volume, variety, and velocity of digital
information intensifies.
AIIM Training
56. In association with: Presented by:
Connect with AIIM
As the Global Community for
Information Professionals, join us here
• AIIM’s Resource Centers – www.aiim.org/resource-centers
• AIIM's Blogging Community – http://community.aiim.org
• LinkedIn Group – www.linkedin.com/groups/AIIM-Global-Community-Information-Professionals-3698
• Twitter – www.aiim.org/Connect/Twitter
• Facebook – www.facebook.com/aiimcommunity
• Digital Landfill – http://info.aiim.org/digital-landfill
57. In association with: Presented by:
Enterprise Content Management
(ECM)
Business Process Management
(BPM)
Capture & Scanning
Collaboration
Content Analytics
Electronic Records Management
(ERM)
Information Governance
Search
SharePoint
Taxonomy & Metadata
Web Content Management
Access Industry Tutorials, Research,
Webinars, and Expert Advice Blogs –
all in one place
Visit aiim.org/resource-centers
AIIM Resource Centers
58. In association with: Presented by:
Survey and Feedback
To take our Survey, click on the link in the
Resources tab at the bottom of your screen.
Tell us how we did today,
and offer suggestions for
topics of future events.
59. In association with: Presented by:
Upcoming Webinars
June 3rd
Revealed: The 5-Step Formula for Reducing Document Capture Costs
June 17th
Convergence of Mobile Capture and Case Management: capture it,
process it, and get work done!
Register Today at
www.aiim.org/webinars
View our library of Webinars On Demand
www.aiim.org/WebinarsOnDemand