Enterprise Mobility - Current Practices and Future Plans for Mobility Systems @ ARC's 2011 Industry Forum by Greg Gorbach. Mobile Middleware and Applications Platform •Mobile Enterprise Application Platform •Mobile Web Application Platform •Scanner & Sensor Process Integration (barcode, etc.) Mobile Device Management •Centralized Frontline Device Management & Security •Mobile Database •Mobile Email, Messaging, & Paging Telecommunications Infrastructure •Wireless, Service Delivery, etc. Applications •Operations -Mobile: EAM, MRO, Inventory mgt, Inspections, BI/KPIs, Workforce mgt, Shopfloor apps, Facilities mgt •Service –Mobile:

1. Enterprise Mobility
Current Practices and Future Plans for Mobility Systems in
Industrial Companies
ARC World Forum
February 2011
Greg Gorbach
Vice President
ARC Advisory Group
ggorbach@arcweb.com

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Smartphones Becoming Ubiquitous
HTC Droid
Incredible
Apple
iPhone
BlackBerry
Storm
Windows Phone
(Samsung Saga)
• Consumer led: “There’s an app for that”
• Hand Held Apps, Web, Entertainment & Communications
• Mega OS Competitors: Apple, Google, Microsoft, HP, etc.
• Key Role for Carriers: AT&T, Verizon, Sprint, etc.
• Dynamic market means rapid innovation
Palm Phone
(HP)
Motorola
Droid 2

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Tablets and NetBooks
Portable & Powerful

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Broadband, Wifi Improvements
Faster 3G, 4G
networks
Growing use of
Wireless LAN

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Enabling Business Systems Mobility
++ =
Emerging
Mobile Platform
for Workers
=
Opportunity,
Challenge for IT
Ubiquitous
Smartphones Tablets &
Netbooks
Fast Networks

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We are Entering the Era of
Mobile Internet Computing
Standalone
LAN/WAN
Internet
Wireless Broadband
time
WiFi
Mainframe
Minicomputer
PC
Notebook
Mobile
Internet
Computing
Smartphone
Internet
Computing
Local
Computing
Mobile Internet Computing is Already Big, and Getting Bigger
Embedded
(Smart Objects)
Client-Server SOA, SaaS, CloudTerminal Access

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Mobility Ecosystem
Network Technology/
Wireless LAN Suppliers
Wireless Broadband
Network Carriers
(3G/4G)
Internet
Service
Providers
Land Mobile
Radio (LMR)Auto ID
Other Mobile Device Suppliers
Wireless Sensor
Network (WSN)RFID
Mobile Device
and Mobile OS
Suppliers
Enterprise
Application
and IT
Technology
Suppliers
Automation & Industrial
Technology Suppliers
MEAP
Suppliers
Embedded Device and
Smart Object Suppliers
Industrial
Software & Hardware
Communications
Infrastructure
Mobile
Devices

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Wireless
Broadband Network
(3G/4G)
LAN
Wireless LAN
(WiFi, 802.11)
Mobile Internet Computing
Robot
Local Fixed Assets
Packaging Machine
GPS
Solar Farm
Remote Fixed Assets
Pipeline
Wind Farm
Smart Meter
Mobile Assets
Containers
Vehicles
Trucks
Forklifts
Desktop
Computers
Land Mobile
Radio (LMR)
Security
Controller,
Sensors
Auto ID
Integrate to
IP Network
Migrate to IP Push-to-Talk
Other Mobile Devices
Mobile
Enterprise
Application
Platform
Wireless Sensor
Network (WSN)RFID
Enterprise
Apps
Cloud
App
Servers
Customer, Partner
Mobile IT Devices
Data, VoIP,
Video, etc.
Employee Mobile IT
Devices
Wireless PAN
(Bluetooth)

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Mobile Internet
Mobility
Primary Actor
MobileFixed
MachineHuman
Mobile
Information
Devices
Fixed
Information
Devices
Mobile
Assets &
Automation
Fixed
Assets &
Automation
Internet
of
Things

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Enterprise Mobility Survey
Conducted Q2 2010, Report Published January 2011
Source: ARC Report on Enterprise Mobility Survey, January 2011

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Enterprise Mobility Survey
Source: ARC Report on Enterprise Mobility Survey, January 2011

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Types of Mobile Devices Used
Source: ARC Report on Enterprise Mobility Survey, January 2011

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Mobility Applications Used
Source: ARC Report on Enterprise Mobility Survey, January 2011

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What About the Employee’s Smartphone?
Source: ARC Report on Enterprise Mobility Survey, January 2011

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Mobile Devices and Business Systems
Business
Systems ?
Old Way: Integrate to Business Systems
New Way: Move Functionality to Mobile Workers
How do you
connect these
systems?

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Enterprise Mobility Components
 Mobile Middleware and Applications Platform
• Mobile Enterprise Application Platform
• Mobile Web Application Platform
• Scanner & Sensor Process Integration (barcode, etc.)
 Mobile Device Management
• Centralized Frontline Device Management & Security
• Mobile Database
• Mobile Email, Messaging, & Paging
 Telecommunications Infrastructure
• Wireless, Service Delivery, etc.
 Applications
• Operations - Mobile: EAM, MRO, Inventory mgt, Inspections, BI/KPIs,
Workforce mgt, Shopfloor apps, Facilities mgt
• Service – Mobile: Field Service automation, Fleet mgt
• Sales & Marketing
 M2M

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Other
Devices
Cloud
db
Mobile Enterprise Application Platform

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Mobile Enterprise Application Platform
(MEAP)
Middleware,
Applications, &
Services
Development
Tools
Device & Server
Mgt & Security
Enterprise
Integration
Mobile
Web/App
Clients

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Enterprise Mobile Computing
Example Architecture
Extending Enterprise Business
Processes to Mobile Workers
Firewalls & DMZ
Mobile
Devices
Internet &
Wireless
Broadband
Cloud
db
Mobile
Enterprise
Application
Platform
EAI/ESB

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Mobility and Enterprise Systems
UsersPhysical
Objects
MobileIT
Devices
Infrastructure
EnterpriseIT&
Applications
Enterprise
Networks
3rdParty
Technology
Enterprise Mobility

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Issues are Consistent with an Immature
Market – Likely to Fade with Experience
Source: ARC Report on Enterprise Mobility Survey, January 2011

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Thank You
For more information, contact the author at
ggorbach@arcweb.com or visit our web pages at
www.arcweb.com