ACSM @ VU University Amsterdam

facebook online reputation reputationmanagement paracrisis reputation crisis social media; twitter; facebook; egypt; protest social network sites privacy relationships selfdisclosure brands crisis communication facebook emotions boycott health 2.0 ehealth common identity common bond fanpage webcare; sociale media; customer care webcare; social media; online customer care compulsive internet use. relationship satisfaction webcare; sociale media webcare; social media; roi social media; measurement social media crisis communication social media; customer media; credibility