Read this presentation to know: -Ways to build product knowledge among your front-line employees -How to consistently train your entire workforce with same level of rigor and application - How to address key priorities such as training man-days, budget-cuts and coverage -How to ensure a direct link between your business objectives & your training agenda - How to include a blended approach in your training initiative for maximum impact Visit www.24x7learning.com/resources.html To download the presentation Or Write to vinita.tyagi@24x7learning.com if you want a copy of this presentation Connect to Us: Facebook: facebook.com/24x7LearningIndia Twitter: twitter.com/24x7learning LinkedIn: lnkd.in/6qD2pY

1. Get the RoI: Maximise Business
Impact with eLearning 1

2. What if…
• You could train hundreds of people with the exact
same consistent level of rigour?
• You could implement your target training mandays
with 100% attendance and no time lost to travel?
• You could reduce your per-head training cost by
30%, decrease cost of venue and travel to zero?

3. What will we talk about today
• Industry Overview (Financial Sector)
• Issues addressed via technology enabled learning
• Strategic e-Learning implementation
• Debunking myths associated with online learning
• How to include a blended approach in your training
initiative

4. Industry Overview
• The Financial Stability Report by RBI for December 2011
observes that the domestic financial system remains stable in
the face of an adverse international backdrop
• Financial inclusion drive from Reserve Bank of India (RBI) has
expanded the target market to semi-urban and rural areas
• Ratings agency Moody's believe that strong deposit base of
Indian lenders and Government's persistent support to public
sector and private banks would act as positive factors for the
`64 trillion Indian banking industry amidst the negative global
scenario
• In capital markets, asset management industry in India is
among the fastest-growing in the world, grown four fold in
past 5 years
• The Indian Insurance sector is expected to reach around USD
400 billion in premium income by 2020 4

5. Key Challenges for India
– Slow down in GDP growth could
have some downstream impact on
asset quality
– Additional capital will need to be
raised due to the compulsions of
implementation of Basel III, a
growing (albeit at a potentially
decelerated rate) economy and
financial inclusion 5

6. Human Capital Trends in BFSI, India
Human Resource Reasons for Attrition Cost Optimization
Challenges Measures
• Hiring Talent • Better Pay • Outsourcing
• Retaining People • Personal reasons • Shared Services
• Training & Development • Better Career options • Freeze on travel
of potential leaders • Lower variable pay for
Middle & Senior
Heavy dependence on employees
Competent workforce = person, relationships,
critical margins service Adhere to tight budget
targets
Fierce competition for Good employees are hard
skilled talent to find Restricted travel
No time to train Further studies, work life Headcount reduction
balance, quick salary Training budget slow-down
raises
6

7. Why look towards
eLearning?

8. Learner centeredness
Access Knowledge
Share Knowledge
Utilize Knowledge
Co-created, Self-Directed, Personalized

9. …When workforce is dispersed
• Real Time Product Knowledge
• Higher retention of content compared to classroom training#
• Accessibility (flexi time)
• Caters to Different Learning Needs and Types of Learners
• Cost-Effectiveness (lower costs)
• Improved Return on Investment (easy to measure)
• Training mandays & coverage

10. Online learning

11. # Online Learning Found More Effective in US Department of
Education Analysis
“Students who took all or part of their
“Students who took all or part of their
class online performed better, on average,
class online performed better, on average,
than those taking the same course through
than those taking the same course through
traditional face-to-face instruction”
traditional face-to-face instruction”
•Online-only learners scored 9% higher on
•Online-only learners scored 9% higher on
tests
tests
• 99 studies done between 1996-
• 99 studies done between 1996-
2008 were included in the analysis
2008 were included in the analysis
• Study groups ranged in size from
• Study groups ranged in size from
16 students to 1,857
16 students to 1,857
• 50/50 split between college and
• 50/50 split between college and
post-graduate adults
post-graduate adults

12. How do I make it work?
12

13. Strategic e-Learning Continuum
Program
SUCCESS?
Measurement and
Program Management
Strategies and Tactics
Program Goals and Objectives
Organizational Variables / Learning Culture

14. Organizational Variables / Learning
Culture
Possible cultural barriers and facilitators that could
impact eLearning in your Organization:
– Senior Management Support
– Leadership and Management Style
– Emerging Business Realities
– Budget Priorities
– Communication Practices and Information Flow
– Self-paced Learning Readiness

15. Program Goals and Objectives
Why are Program Goals so Vital?
Program Goals are a vital component of
implementation because they –
• Set the direction and keep everyone of track
• Engage stakeholders in identifying performance
metrics
• Establish the connection between learning and
business results
• Provide the basis for measuring the value of your e-
learning

16. Strategies & Tactics - Planning
Every good road trip begins with a map in hand.
24x7 Learning provides an Implementation Planning Guide and
Sample Project Plan to help coordinate your overall e-Learning
strategy.
To build a solid Project Plan:
 Develop your project team
 Partner with your 24x7 Learning Implementation Consultant
 Set a project timeline
 Establish technical requirements
 Update project status regularly
16

17. Strategies & Tactics - Integration
Make it sustainable!
Look for integration opportunities such as:
–Performance Appraisal Systems
–Competency and Career Development
–Professional Certification requirements
–Urgent Critical Business Needs
–Blended Learning Opportunities
17

18. Strategies & Tactics - Communication
A Marketing Plan will include:
• Activity, item or event (What?)
• Purpose or intended result (Why?)
• Media or distribution method (How?)
• Responsibility (Who?)
• Applicable dates (When?)
18

19. Strategies & Tactics – Think about it
What are the existing or proposed initiatives in your
organization that could be supported by e-Learning?
Identify the initiative, the relevant e-Learning content and the
size of the potential audience.
View these opportunities as building blocks toward
achievement of your success criteria
19

20. Measurement and Program
Management
• Levels of Evaluation and Measurement
Reaction “How I like it” Smile Sheet Routinely Done Course
Evaluation Form
Knowledge “What I learned” Pre-& post tests Routinely Done Pre &
Mastery
Assessments
Behavior “What I do differently” Assessments Is Observed Follow-up
Self & Others Evaluation Form
Results Impact on Business The effect of Is valuable but Performance
improved very rarely Surveys
performance on done. Operational data
business goals

21. Program Management - Measurement
You've run all the reports, now what do you do with
the data?
•Review with Managers
•Outline cost benefits of program
•Inquire about perceived utilization and on-the-job application
•Facilitate discussion on future needs
•Have a plan to inform stakeholders of your progress toward success
criteria and their ultimate business objectives
The purpose of a program review is to protect the integrity of your e-Learning
initiative.
Use this opportunity to make something good even better!

22. Program Management - Measurement
Analyze & Capitalize
Look for clues in usage and growth
statistics to identify success trends
as well as hidden roadblocks
22

23. Program Management - Discussion
• Road blocks you might experience
Not Enough Time
No Help
Communication
Not Relevant
Fear and Anxiety
23

24. Blended Learning: A Great Mix!
24

25. What, Why, How
What is it? Why Blend? How do I do it?
Combining various Norm for large Define target audience,
learning methodologies enterprises learning goals
to achieve the same
learning goal Diverse, Large, Expand training out of
dispersed workforce the “traditional
Combine eLearning with boundaries” – break
a virtual classroom, a Variety of learning free!
physical classroom and a options
tele-coaching
conversation “best of both” Balance the learner’s
pace with the
Focus is on the learning company’s needs
– not on the mode of
delivery
25

26. Benefits of Blending
• Improved Learning
Effectiveness
• Extending the Reach
• Optimizing Development Cost
and Time
• Optimizing Business Results
• Design for Mutigenerational
Learning
• Integrated Design for Higher
Retention

27. So you have…
• Defined program goals
• Identified target audience
• Chosen learning content, platform
• Set out metrics you plan to measure
Then…
27

29. Key Steps

30. 24X7 LEARNING TEAM WILL CONSULT ON THE
FOLLOWING ASPECTS

31. 24x7 Learning Pvt. Ltd
Ulsoor Lakefront, Bangalore,India
Phone: +91-80-4069 9100
contactus@24x7learning.com
www.24x7learning.com
www.learntrak.net
lnkd.in/6qD2pY
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facebook.com/24x7LearningIndia