In this Morgenbooster Pia Wendelbo, Head of Solutions & Customer Insights at Nordea Finance, and Emil Frost, Client Innovation Lead at 1508, will share insights and experiences about the pains and gains of introducing an agile, design-oriented mindset in an organization like Nordea Finance.
4. 1508™
The journey towards an agile
mindset
The agile pioneer
The motivated core team
The valuable partners in chance
The support from management
The environment for success
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THE GREATEST TAKE-AWAYS
9. 1508™
ITS A LOT TO TAKE IN
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DESIGN SPRINTS
INTERNAL STAKEHOLDER INTERVIEWS
CUSTOMER VISITS AND INTERVIEWS
CUSTOMER JOURNEY MAPPING
CUSTOMER JOURNEY MAPPING
PROJECT POINT OF DEPARTURE
RAPID PROTOTYPING
BUSINESS SKETCHING
VALUE PROPOSITION
BUSINESS MODEL CANVASPAIN RELIEVERS
GAIN CREATORS
DOT VOTING
AGILE
DESIGN THINKING
11. 1508™
IT START WITH YOUR MINDSET
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A LOT OF PATIENCE AND A LOT OF GUTS
A JUST DO IT MINDSET
STICK TO IT EVEN THEN IT GETS TOUGH
YOU CANNOT DO THIS ALONE
HAVING THE PASSION AND BELIEVING
12. 1508™
THE GOOD AGILE EVANGELIST…
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…focus on the problem not the
solution (…at first)
…are nerdy about the methods
and use symbols to show their
excitement (Show the torch)
…iterate on their own approach
and methods (Walk the talk)
…accept ambiguity and the
awkwardness of not knowing the
answer (…yet)
…strife to fulfil a vision not
“just” make a new product
(Test the vision)
14. 1508™ MORGENBOOSTER
INNOVATION MANAGEMENT
Only 15.5% of the respondents
strongly
Agree that their
Company has a clear
Innovation framework!
Only 9.4% of the
respondents strongly agree that
most employees in their company
use the innovation framework!
Only 9.4% of the
respondents strongly agree that
their investment boards use the
company’s innovation framework!
15. 1508™
CULTIVATING THE CORE TEAM
MORGENBOOSTER
GET THE RIGHT PEOPLE
ON BOARD
WORK ON BUILDING UP
NEW SKILLS
GET SOME PEOPLE IN WHO
ALREADY HAVE PART OF THE
NEW SKILLSET
START SMALL -
BUILD UP
MAKE ROOM TO ABSORB
WHAT YOU LEARNED
BUILD TRUST IN THE
CORE TEAM
BE HONEST AND
TRANSPARENT
WALK THE TALK
17. 1508™
WHAT TO DO BETWEEN
SPRINTS/PROJECTS
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Share what was learned about the
problem
Do a retro with the sprint team
and evaluate what to do
different next time
• Share these findings too
Review the “not chosen ideas”
and evaluate if any of them are
relevant to rapidly prototype
and test with out doing a whole
sprint
Recruit new customers and
internal expert for the next
sprint
Do internal feasibility with
IT/legal/Sales etc.
20. 1508™
BENEFITS OF USING
EXTERNAL EXPERTS
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Jump start process and learning
the methods
Ensure success from the
beginning to not scare away
people from design thinking
Capacity and specialized
skillset (UX, Design, Branding,
facilitation, management)
Quality in execution
The need for Strategic sparring
when implementing a new mindset
We can say all the nasty stuff
21. 1508™
YOU NEED A PARTNER IN CHANGE
A person that has your
back
Gives you new perspectives
Challenges you and keeps
you on the positive path
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HONEYMOON
CRISIS
RECOVERY
ADJUSTMENTS
29. 1508™ MORGENBOOSTER
THIS IS WHAT
WE PLAN TO DO…
…CAUSE YOU
CANNOT PROVE
THE RESULTS
NO!
NO!
NO!
INHERIT RISK ALL RISK IS
ISOLATED TO HERE
THIS IS WHAT
WE DID…
AH
OKAY…
30. 1508™
TRY IT OUT AND SHOW WHAT
YOU DID … IN NO TIME
1 day sprints
5 day sprints
Business sketching workshop
How Might We canvas exercise
Point of departure
Guerrilla user testing
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33. 1508™ MORGENBOOSTER
“Organizations
slashed the time
required for
initial design and
alignment by 75%.
The model
demonstrates cost
savings of $196K
per minor project
and $872K per major
project”
- IBM/FORRESTER
37. 1508™
Make room and aspire calmness in the team
Look at how tasks are prioritized
Create consensus on the most important priorities
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38. 1508™
NOW ITS YOUR TURN Do you recognize the points we
made today and how so?
What do you see as the greatest
barriers for change towards an
agile mindset?
What are your best advise for
dealing with these issues?
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