34. Examples
Hyundai let buyers who lost their
jobs return their vehicles. It thus
avoided further price cuts- and in
nine months fewer than 50 vehic-
les were returned
39. 1. Motivation
2. Perception
a. Selective Attention
b. Selective Distortion
c. Selective Retention
d. Subliminal Perception
3. Learning
4. Memory
5. Made to stick
40. Purchasing Decisions
1. Key questions- what, why, when, where and
product decisions are made by customer.
2. Five stage model
a. Problem recognition
b. Information search
c. Evaluation of alternatives
d. Purchase decision
e. Postpurchase behavior
41. In what ways consumers stray
from a deliberative rational decision
process?