Communication

1. Lesson Plan on Communication Page 1
Lesson plan on Communication
General Information:
Name of the teacher: Binal Joshi
Course Management of nursing services and education
Unit Unit 4
Topic Communication
Group of students Seven semester students
No. of students in group 60
Date
Time (1 hour)
Venue classroom
Previousknowledge of the group
Teaching method Lecture cum discussion
Audio-Visual Aids Black board, PPT,Video
Central Objective : After completion of the class students will be able to gain
knowledge and understanding about Communication
Specific objectives: After completion of the topic students will be able to…
1) To introduce the term Communication
2) To define Communication
3) To enlist the steps of Communication
4) To identify Common Barriers to Effective Communication
5) To classify communication
6) To relate communication with language
7) To identify communication system used in hospital.

2. Lesson Plan on Communication Page 2
Sr.
No.
Specific
Objective
Content Time
(Min.)
Teaching-Learning
activities
Evaluation
1. To introduce
the term
Communicati
on
Introduction:
Communication (from Latin commūnicāre, meaning "to
share" is the act of conveying intended meaning from
one entity or group to another through the use of
mutually understood signs and semiotic rules.
Robert Kreitner defined, “Communication process is a
chain made up of identifiable links. The chain includes
sender, encoding, message, receiver, decoding, and
feedback.”
In the opinion of S. K. Kapur, “The communication
process is the method by which the sender transfers
information and understanding to the receiver.”
According to Bovee, Thill and Schatzman, “The
communication process consists of six phases linking
sender and receiver.”
7 The teacher
introduces the term
with the
transmission of one
sentence from first
student to last
student.
What is
“communicatio
n”
2. To define
Communicati
on
Communication process is the set of some sequential
steps involved in transferring message as well as
feedback. The process requires a sender who transmits
message through a channel to the receiver. Then the
receiver decodes the message and sends back some type
of signal or feedback.
5 Teacher explains
definition by using
the black board
Define
communicatio
n
3. To enlist the
steps of
Communicati
STEPS OR ELEMENTS OF COMMUNICATION PROCESS
The communication process refers to the steps through
which communication takes place between the sender
8 Teacher explains
verbally steps of
communication by
Enlist the steps
of
communicatio

3. Lesson Plan on Communication Page 3
on and the receiver. This process starts with conceptualizing
an idea or message by the sender and ends with the
feedback from the receiver. In details, communication
process consists of the following eight steps:
1. Developing idea by the sender: In the first step,
the communicator develops or conceptualizes an
idea to be sent. It is also known as the planning
stage since in this stage the communicator plans the
subject matter of communication.
2. Encoding: Encoding means converting or
translation the idea into a perceivable form that can
be communicated to others.
3. Developing the message: After encoding the
sender gets a message that can be transmitted to the
receiver. The message can be oral, written, symbolic
or nonverbal. For example, when people talk, speech
is the message; when people write a letter, the
words and sentences are the message; when people
cries, the crying is the message.
4. Selecting the medium: Medium is the channel or
means of transmitting the message to the receiver.
Once the sender has encoded his into a message, the
next step is to select a suitable medium for
transmitting it to the receiver. The medium of
communication can be speaking, writing, signaling,
gesturing etc.
5. Transmission of message: In this step, the sender
showing PPT n process

4. Lesson Plan on Communication Page 4
actually transmits the message through chosen
medium. In the communication cycle, the tasks of
the sender end with the transmission of the
message.
6. Receiving the message by receiver: This stage
simply involves the reception of sender’s message
by the receiver. The message can be received in the
form of hearing, seeing, feeling and so on.
7. Decoding: Decoding is the receiver’s interpretation
of the sender’s message. Here the receiver converts
the message into thoughts and tries to analyze and
understand it. Effective communication can occur
only when both the sender and the receiver assign
the same or similar meanings to the message.
8. Feedback: The final step of communication process
is feedback. Feedback means receiver’s response to
sender’s message. It increases the effectiveness of
communication. It ensures that the receiver has
correctly understood the message. Feedback is the
essence of two-way communication.
4. To identify
Common
Barriers to
Effective
Communicati
on
COMMON BARRIERS TO EFFECTIVE
COMMUNICATION:
1. The use of jargon. Over-complicated, unfamiliar
and/or technical terms.
2. Emotional barriers and taboos. Some people
may find it difficult to express their emotions and
some topics may be completely 'off-limits' or
10 Teacher explains
barriers of the
communication by
showing the video
What are the
barriers of
communicatio
n?

5. Lesson Plan on Communication Page 5
taboo.
3. Lack of attention, interest, distractions, or
irrelevance to the receiver.
4. Differences in perception and viewpoint.
5. Physical disabilities such as hearing problems
or speech difficulties.
6. Physical barriers to non-verbal
communication. Not being able to see the non-
verbal cues, gestures, posture and general body
language can make communication less effective.
7. Language differences and the difficulty in
understanding unfamiliar accents.
8. Expectations and prejudices which may lead to
false assumptions or stereotyping. People often
hear what they expect to hear rather than what is
actually said and jump to incorrect conclusions.
9. Cultural differences. The norms of social
interaction vary greatly in different cultures, as do
the way in which emotions are expressed. For
example, the concept of personal space varies
between cultures and between different social
settings.
5. To classify
communicati
on
TYPES OF COMMUNICATION
1. Verbal
Verbal communication entails the use of words in
delivering the intended message. The two major forms of
verbal communication include written and oral
15 Teacher verbally
explains the types of
communication with
examples and
participation of
students
Classify the
communicatio
n

6. Lesson Plan on Communication Page 6
communication.
A. Written communication includes traditional pen and
paper letters and documents, typed electronic
documents, e-mails, text chats, SMS and anything else
conveyed through written symbols such as language.
This type of communication is indispensable for formal
business communications and issuing legal
instructions.
 B. Oral Communication
 The other form of verbal communication is the
spoken word, either face-to-face or through
phone, voice chat, video conferencing or any other
medium. Various forms of informal
communications such as the grapevine or informal
rumor mill, and formal communications such as
lectures, conferences are forms of oral
communication. Oral communication finds use in
discussions and causal and informal
conversations.
 The effectiveness of oral conversations depends
on the clarity of speech, voice modulation, pitch,
volume, speed, and even non-verbal
communications such as body language and visual
cues.
 Verbal communication makes the process of
conveying thoughts easier and faster, and it
remains the most successful form of
communication. Yet, this makes up only seven

7. Lesson Plan on Communication Page 7
percent of all human communication!
 2. Nonverbal Communication
 Nonverbal communication entails communicating
by sending and receiving wordless messages.
These messages usually reinforce verbal
communication, but they can also convey thoughts
and feelings on their own.
A. Physical nonverbal communication, or body
language, includes facial expressions, eye contact,
body posture, gestures such as a wave, pointed
finger and the like, overall body movements, tone
of voice, touch, and others.
Facial expressions are the most common among
all nonverbal communication. For instance, a smile
or a frown conveys distinct emotions hard to
express through verbal communication. Research
estimates that body language, including facial
expressions, account for 55 percent of all
communication.
B. Paralanguage
The way something is said, rather than what is
actually said, is an important component of
nonverbal communication. This includes voice
quality, intonation, pitch, stress, emotion, tone,
and style of speaking, and communicates approval,
interest or the lack of it. Research estimates that
tone of the voice accounts for 38 percent of all

8. Lesson Plan on Communication Page 8
communications.
Other forms of nonverbal communication usually
communicate one’s personality. These include:
 Aesthetic communication or creative
expressions such as dancing, painting, and the like.
 Appearance or the style of dressing and
grooming, which communicates one’s personality.
 Space language such as paintings and
landscapes communicate social status and taste.
 Symbols such as religious, status, or ego-
building symbols.
C. Visual Communication
A third type of communication is visual
communication through visual aids such as signs,
typography, drawing, graphic design, illustration,
color and other electronic resources.
Visual communication with graphs and charts
usually reinforces written communication, and can
in many case replace written communication
altogether. As the adage goes “a picture is worth a
thousand words," such visual communication is
more powerful than verbal and nonverbal
communication on many occasions. Technological
developments have made expressing visual
communications much easier than before.
A good understanding of the different types of
communication and communication styles can help

9. Lesson Plan on Communication Page 9
you know and deal with people better, clear up
misunderstandings and misconceptions, and
contribute to the success of the enterprise.
6. To relate
communicati
on with
language
RELATIONSHIP WITH LANGUAGE AND
COMMUNICAION
A. Paralanguage is presented in the tone and
voice and in the pacing speech.
B. Inconsistent messages are interpreted by
noting facial and voice clues
C. Gestures can indicate process occurring in
social interaction
D. Facial expressions are given special
attention in receiving interpersonal feeling
E. Bodily postures act as a signal of important
features of social relations such as
dominance and attraction
F. The extent of interaction is shown by
actions to gain closeness or distance
3 Teacher verbally
explains the students
Discuss
relationship
with language
and
communicatio
n
7. To identify
communicati
on system
used in
hospital.
COMMUNICATION SYSTEM USED IN HOSPITAL
1) PERIODIC TALKS BETWEEN EMPLOYER AND
EMPLOYEE
2) Sign posts for the patient and general public
3) Staff conferences to get suggestions and for
decision making
4) Social gathering so improve IPR
5) Employee consultation in problem solving
6) Sending orders and protocols
7 Teacher explains the
student by the use of
PPT
What are the
communicatio
n system used
in the hospital.

10. Lesson Plan on Communication Page 10
7) Handbook to provide general information
8) Manuals
9) Bulletin boards
10)Suggestion systems complaint books
11)Hospital magazine
12)Annual reports
13)Light signaling systems
14)Alarm systems in accident prone areas
15)Telecommunication system
16)Enquire officer and public relation officer
17)Patient information booklet
18)Inserts in payrolls and attendance register
1) Assignment to the students : WRITE DOWN THE ASSIGNMENT ON: “Telecommunication system”
Date of Submission :
Bibliography :
1. BT Basavanthappa,”Nursing Administration”, first edition,jaypee brothers,Kundli,2008.
2. Deepak k.,”A Comprehensive Textbook On Nursing Management”, first edition, Vinay
Printers,Banglore:2013.
3. Mary Lucita,”Nursing Practice and PublicHealth Administration”,Second edition,ELSEVIER,New
Delhi:2007
4. Neelam Kumari,”A textbook Of Management of Nursing Services and Education “,First edition, P V
Books:2011.(as per INC Syllabus)

11. Lesson Plan on Communication Page 11
5. Neelam Kumari,”A textbook Of Management of Nursing Services and Education “,First edition, P V
Books:2011.
6. Patricia Kelly, “Leadership and Management in Nursing” First edition, DELMAR CENGAGE
learning,Australia:2008.
7. Swinder Kaur,”A Professional Adjustment ward Management and Trends in Nursing “,Second edition, Lotus
publishers, Jalandhar::2011.
8. Shabnam Masih, ”Nursing Managemnet-In Service And Education” first edition, Lotus
publishers,Jalandhar::2011.