This PPTs explains how we can improve our listening skills. It also explains common mistakes w make while listening to others.

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IMPROVE
LISTENING SKILLS

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FOUR
BASIC SKILLS

3. Fourwidelyusedskills
inCommunication
Reading
Writing
Listening
Speaking

4. 1.Listening
2. Speaking
3. Reading
4. Writing
Sequenceof
learningfourskills

5. But, non of these
Skills is actually taught!

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Listening
First Learnt
Most used
Speaking
Second
Learnt
Next
most used
Reading
Third Learnt
Least used
Writing
Fourth Learnt
Next
Least used

7. 15 %
85 %
Technical Skills
Soft Skills
Harvard Business School
about importance of soft skills for success

8. People like People
who can Talk Well.
Right?

9. S: Mohan, what did you do over the
weekend?
M: Well; I actually had a really fun
weekend. I went to a new theatre in
Andheri to watch a movie. The
theatre has amazing reclining
seats……….
S: Did you hear about Sunill’s
engagement? He told about it
yesterday!

10. Think of the situation when
you were cut off in a mid sentence.
How did you feel?
What Went Wrong?

11. S: I have a problem with my boss. He always
takes out his anger on me & yells at me for
every thing.
A: oh; really?
S: Yes, just the other day I was sitting at my
desk. He came & for no reason at all told me
that I need to do my job better.
A: (Glances quickly at her watch) Oh really?
That’s bad.
S: Umm……yeah, that is all.
A: Okay. So do you want to see a movie later
on?

12. Think of the situation when you were saying something
& your listener was not paying any attention.
How did you feel?
What Went Wrong?

13. R: Tasha, I feel so awful. I just had a horrible fight
with my brother.
T: oh; really! What happened?
R: He told me I wasn’t doing enough to help our
family, & that I was concerned only about my self..
T: What did you say?
R: I yelled at him & we fought for almost an hour.
I feel terrible & have been crying ever since.
R: Tasha, you have to get over it. You have to get over
it. You can’t let your family problems get you down.
Come on….. Let’s go & have a coffee & talk about
something else.

14. Think of the situation you wanted to share
your problem with some one & you felt ignored.
How did you feel?
What Went Wrong?

15. 1.Use Your Eyes!
2.Use Your Mind!
3.Use Your Heart!
How to Become Extraordinary Listener

16. 1. Look into eyes of the person talking.
2. Don’t just stare blankly.
3. Don’t start thinking how to break away to speak to some
one else or do something else. Your eyes will give you away.
4. Use your eyes to show emotions
5. Raise your eyebrows when necessary.
Use Your Eyes

17. Raman: Sonali, I can’t believe that you are going to work in a Call Center. Your
shift will be late at night & it will completely ruin your sleeping habits.
Sonali: Raman, I will be earning twice as much as now. I also get free training.
Raman: But, what about what your body & health? You will have to sleep all day
& work all night. Also, what about your family? You won’t be able to
spend any time with them.
Sonali: Raman, it is very important to save money. With this job I will be able to
save almost Rs. 10,000/- per month. How can you say it is not worth it?
Use Your Mind

18. Think of the situation when the other person was
ignoring what you were saying & carried on with his/her point of view.
How did you feel?
What Went Wrong?

19. 1. Don’t begin formulating your next sentence while that other
person is speaking.
2. Follow the other person’s chain of thoughts.
3. Take in the meaning & intent of the words.
4. Comprehend the message before responding.
5. Give non-verbal & verbal responses that show you are listening.
6. Use reassurances such as yes, ok, correct, in the course of the
conversation.
How to Become Extraordinary Listener

20. Raman: Hey, Guess what? My boss finally gave me
leave. I am going to Goa. I am so excited.
Sonali: Well; I haven’t been on vacation in months.
I really need a break as well.
Use Your Heart

21. You wanted to share something positive & exciting that happened to you.
But, your listener starts about himself/herself & that too in a negative way.
How did you feel?
What Went Wrong?

22. Raman: Hey, Guess what? My boss finally gave me
leave. I am going to Goa. I am so excited.
Sonali: Oh, my God. I love Goa. It’s such a great place.
You know what, I will tell you exactly where you
should eat & stay. Last time I went there…………
Let’s Take Another Look

23. You wanted to share something positive & exciting that happened to you. But, your
Listener instead of feeling happy for you; starts narrating his/her experience & starts giving advice.
How did you feel?
What Went Wrong?

24. Raman: Hey, Guess what? My boss finally gave me
leave. am going to Goa. I am so excited.
Sonali: That’s so fantastic! I am so happy for you! You
have deserved a vacation for a long time now.
I know how hard you have been working.
What do you plan to do when you are there?
Let’s Take Another Look

25. 1. Share enthusiasm. Show that you
are happy for the other person.
2. Empathize with other’s pains. Let
people unload their emotions
3. Try not to always make a connection
with one of your own experiences.
4. Try not to offer advice or criticism..
How to Become Extraordinary Listener

26. People like People
who can Talk Well.
Right?

30. In Conclusion
A Good
Conversationalist is Popular,
But a Good
Listener is Even More Popular.
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So talk only if
you have something to say.

31. 1. Look into eyes of the person talking.
2. Don’t just stare blankly.
3. Don’t start thinking how to break away to speak to some
one else or do something else. Your eyes will give you away.
4. Use your eyes to show emotions
5. Raise your eyebrows when necessary.
Use Your Eyes

32. 1. Don’t begin formulating your next sentence while that other
person is speaking.
2. Follow the other person’s chain of thoughts.
3. Take in the meaning & intent of the words.
4. Comprehend the message before responding.
5. Give non-verbal & verbal responses that show you are listening.
6. Use reassurances such as yes, ok, correct, in the course of the
conversation.
How to Become Extraordinary Listener

33. 1. Share enthusiasm. Show that you
are happy for the other person.
2. Empathize with other’s pains. Let
people unload their emotions
3. Try not to always make a connection
with one of your own experiences.
4. Try not to offer advice or criticism..
How to Become Extraordinary Listener

34. Spend Two minutes Listening;
for Every Minute that You Talk
SHUT UP!
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35. Final Words
On Good Listening Skills
35
When you speak;
you only repeat what is already in your mind;
But, when you listen; you learn something new!

36. Now Talk!

37. Any Question?

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A presentation by:
Er. Sarwan Singh
TrainingICoachingIMentoring

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(079) 2329 1615, 97279 19756 , 94272 25037
psandpd1@gmail.com
http://www.linkedin.com/pub/sarwan-singh/17/722/313
@sarwan_singh
The Institute of Professional Development
FINDUSAT Second Floor, Mamta Complex,
Above Sakar Motors,
Near ONGC Institute of Reservoir Studies,
Chandkheda, Ahmedabad-380024
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