Building Business CapabilityImproving business solutions analysis and design for smarter, more agile decisions and higher levels of performance.
This presentation discusses business analysis, business rules and business processes and the need to converge practices to deliver well aligned business capabilities. Further advances are required than what currently exists in business architecture, analysis, process design and business analysis tools and methodologies. This session addresses the how to of improving business solutions analysis and design for smarter, more agile decisions and higher levels of performance.
1. Building Business CapabilityImproving business solutions analysis and design for smarter, more agile decisions and higher levels of performance Presented By Jody Bullen jody.bullen@yonix.com CEO
25. “The ability to execute a specified course of action” en.wikipedia.org/wiki/Capability_(systems_engineering) “The sum of expertise and capacity” www.ifmp.vic.gov.au/index.php “This knowledge, skill, ability, or characteristic associated with desirable performance” www.cchra-ccarh.ca/en/phaseIIreport/glossary.asp Capability Capabilities Create the Link to Business Strategy
38. How they converge Objectives Organisation Context Capability Objectives Objectives Project Context
39. So what is Business Analysis Body of Knowledge (BABOK® Guide) 2.0 (section 1.2) is, “Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals.”
109. The path to improved capability Recruitment Policy Training Professional Development Performance Monitoring Methodologies Governance & Management Policies & Process BA Tools Sets Standards & Guidelines Templates
Globalisation:Fundamental change not seen for hundreds of years (Western Orgnisations moving east and Eastern Organisations move west)International focus (Especially in NZ)Sustainability: Green, ethical, doing the right thing. Balance of running a successful business an saving the planetCloud / Web 2.0: Disruption of cloud based technologies, Social Networking, transformational technologies like cloud computing, connect world / social mediaRecession:Incredible difficult to obtain capital for growth, demanding more value from the functionTalent:
716 RespondentsThis year, as companies begin to consider a return to growth, two other concerns leapt up the list from much lower rankings in previous surveys: the emergence of new products or services from competitors and competitors’ development of new offerings outside their current scope, such as telecommunication companies offering cloud-computing services.
800+ RespondentsPeopleProduct (Processes & Systems)FinancialMarketImprove costs efficiency of business processesReduce CostsImprove effectiveness of businesses processesImprove Capability
Has many interchangeable and dependent dimensionsA Heat Map is a visualization of which capabilities required attention.A Heat Index is calculated using effectiveness and efficiency scores and the gap between targeted and actual performance; high heat (red/orange) in the gap column suggests investment.individuals have competencies while organizations have capabilities. Both competencies and capabilities have technical and social elements.
Capabilities must have outcomescapability is not a processCapabilities are purely business views of the business.Strategy, Customer Needs, Legislation requirements, PolicyService Deliver Outcomes.
Current state vs future state
Governs behaviourDirects and defines the way business is to be conductedInternal or ExternalExplicit or implicitTrigger requirements
- More integration– More cross-functional– More strategic impact– Impact of diverse teams
unaware of related business processes
BA seen as a core competency Help build capability and improve effectivenessTo improveCompetenciesCapabilityConvergeConnect
Some capabilities directly contribute to the customer value proposition and have a high impact on company financials. These "Advantage Capabilities" are shown in the upper right. Value contribution is assured when performance is among the best in peer organizations at acceptable cost. Keep them inside and protect the intellectual property. Moving to the top left quadrant, Strategic Support capabilities have high contribution in direct support of Advantage capabilities. Keep them close. Value contribution is assured when performed above industry parity at competitive cost. Other capabilities shown in the bottom right are Essential. They may not be visible to the customer but contribute to company's business focus and have a big impact on the bottom line. Focus on efficiency improvement; especially in high volume work. Value contribution is assured when performed at industry parity performance below competitors' cost. Other capabilities are "Business Necessity." Value contribution is assured when performed at industry parity performance below competitors' cost. They can be candidates for alternate sourcing. www.ask.com
To deliver the required serviceThe IIBA® Business Analysis Competency Model is a tool for assessing the ability of business analysts to properly perform this role. It includes knowledge, skills and behaviours, and describes the qualities that can make a BA successful in doing this work.$25us for individual or free if you are a member Certification model provides a method for identifying what behaviours make a BA successful
Standards, templates, methods & tools: Policy and processStandards and guidelinesTemplates Tools MethodologiesQuality delivery: Service catalogueRecovery modelSLA’sMarketing and Communication (of services)Professional development: Career paths BA events BA communityTraining, mentoring & competency assessment: Internal / external training On the job mentoring Competency modelIndustry standards e.g. CBAPBusiness alignment: Structure & culture of team Role definition Governance TrainingSeminarsBooksForumsBlogs
Moving into business capability overlap heavily with Eas and PMs.