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E-commerce Study in Latin America
                                                                                 May 2012




The Boom Years
E-commerce in Latin America practically doubled in the last two years,
reaching US$ 43 billion in sales in 2011. This intense online activity is largely attributed
to regional economic growth, but it is mainly the work of a myriad of small Latin-
American entrepreneurial endeavors.




                                                                              AméricaEconomía 1
E-commerce study in Latin America
               May 2012



                                                                     correios.com


              I
                   n 2010, Emerson Andrade,
                   Alex Tabor and Julio Vas-                                Customized Delivery
                   concellos were three pau-
                   listas (São Paulo residents)                             T   he Brazilian state-owned mail service company, Correios, made a timely decision in the
                                                                                past century: in 2000 they created a special division for the shipment of purchases made
                                                                            via e-commerce. In order to promote the new system, they reduced shipping costs by 30
              with a dream. Today, they are                                 percent and guaranteed parcels to be delivered in three
              Peixe Urbano, a group-buying                                  days. In 2006 there were already 4 million e-commerce
              company with 1,000 employees                                  parcels per year and in 2011 the figure went up to 18 million,
              throughout Brazil and in several                              almost 20 percent of all packages shipped. From 2010 to
                                                                            2011 the increase in sales was 36 percent. Its main clients
              countries in Latin America. Their
                                                                            are Netshoes and Walmart, and it is the largest distributor
              careers are booming, as they                                  of e-commerce purchased goods in Brazil, with a 40 percent
              have made e-commerce one of                                   participation in a market where there are close to thirty
              the sources of their success. Not                             competing companies. “The buyer pays for shipping,” says
              only did Peixe Urbano survive                                 Alex do Nascimento, in charge of web purchased parcels
                                                                            since 2000”, but in order to expand their sales, large sellers
              the flood of coupon aggrega-
                                                                            offer free shipping, which also increases our turnover,” he says. On its website, Correios also
              tors that appeared in the wake                                has a virtual store to market products that are on sale.
              of Groupon, but successfully                                  Correios has conquered Brazil, but it is out for more. This state company just modified its
              competed with them in their own                               charter, which today allows extending its successful business model beyond its own country
              turf. They qualify as a Brazil-                               and –given the case– competing with the likes of Amazon.
              ian e-commerce miracle, after
              three rounds of investment, four
              acquisitions, and a plan to cover                      social shopping and e-commerce                           innovation, logistic quality,                     in the region every two years
              the whole region with expansion                        are ripe for consolidation,”                             safety and service development                    since 2003, and in top of that,
              initiatives such as the purchase                       says an analyst who believes                             enabling atmospheres, you will                    it is increasing its significance,
              of Groupalia.                                          e-commerce will make Peixe                               begin to understand how Latin                     as it reached 1% of the GDP
                  “We will become the leaders                        Urbano grow at least 50 percent                          America doubled its e-commerce                    in Brazil.
              in all our operational segments,”                      this year.                                               volume in the past two years.                          In fact, the high regional
              says COO and founder Emerson                               If you multiply this by the                          Total regional B2C (business                      figures are heavily impacted
              Andrade. “The businesses of                            thousands, and put them into                             to consumer) e-commerce sales                     by Brazil’s e-commerce perfor-
                                                                                                                              reached US$ 22 billion in 2009                    mance. The economic boom the
              3, 2, 1, takeoff                                                                                                and US$ 43 billion in 2011, a                     country has experienced lately
              Total e-commerce spending in Latin America (in $million dollars)                                                98.5 percent increase. Actually,                  has direct correlation with its e-
              Source: AméricaEconomía Intelligence
                                                                                                                 69,994.5 e
                                                                                                                              e-commerce has been doubling                      commerce market. In 2011 alone,
              70,000

                                                                                                                              UP TREND
              65,000
              60,000
                                                                                                                              B2C as a proportion of GDP
              55,000                                                                                   54,470.5 e             Source: AméricaEconomía Intelligence                             BRAZIL              MEXICO
              50,000                                                                                                                                                                           CHILE               LATIN AMERICA
                                                                                                                              1.20%
              45,000                                                                           43,230.5                                                                                                                   1.01%
              40,000                                                                                                          1.00%

                                                                                                                                                                                                  0.83%    0.85%
              35,000
                                                                                                                              0.80%
                                                                                     30,264.5
              30,000                                                                                                                                                                                                      0.76%

              25,000                                                                                                          0.60%                                                  0.52%        0.64%      0.61%
                                                                             21,774.9                                                                                                                                     0.61%
              20,000                                                                                                                                                                   0.54%       0.54%    0.54%
                                                                                                                                                                                                                           0.52%
                                                                  15,645.0                                                    0.40%                                 0.33%   0.42%
              15,000                                                                                                                                                                                        0.42%
                                                                                                                                                           0.26%             0.36%    0.36%
                                                          10,572.5                                                                             0.19%
                                                                                                                                                                    0.32%
                                                                                                                                                                             0.29%                 0.30%
              10,000                               7,542.1                                                                    0.20%                         0.19%   0.25%
                                                                                                                                       0.14%    0.14%
e: Estimado




                                         4,885.0                                                                                                           0.20%                      0.18%
               5,000                                                                                                               0.11%              0.11%
                       1,692.4 3,065.8                                                                                             0.10%
                                                                                                                                                0.07%      0.07%    0.10%    0.13%
                  0                                                                                                           0.00% 0.05%
                       2003    2004      2005       2006   2007      2008     2009      2010    2011      2012      2013              2003     2004       2005      2006    2007     2008        2009      2010          2011


              2 Visa
E-commerce Study in Latin America
                                                                                                                      May 2012



                                       walmart.com
the sales in the sector reached
US$ 25 billion, accounting for           From Mexico to Brazil
over half of the regional total.
    But not everything can be
                                         W     almart, the world’s largest retailer has taken note that the “big is beautiful” strategy
                                               will no longer help it keep growing with the arrival of mobile e-commerce. “People are
                                         making large online purchases and complementing them with small purchases at stores
explained by the enormous                near their homes,” says Natalie Berg, a global researcher at Planet Retail.
economic growth. In a short              That should worry this giant that only sells
period of time, Brazil has seen          5 percent of its overall sales online. In order
the emergence of a new middle            to overcome this weakness, Walmart is
                                         currently testing an e-commerce model in
class, with bank accounts and            Mexico, observing the profit margins of its
internet connections, who have           small store subsidiary, Bodegas Aurrera. A
become e-commerce clients. Bra-          model it soon intends to export to Brazil,
zil also pro-actively encouraged         the second priority world market for the
e-commerce, reducing interest            company’s e -commerce strategy. “We are
                                         underway to create the next generation of
rates, lowering taxes, and adapt-        e-commerce, offering the latest in online
ing its legislation to the Brazilian     innovations to give our customers a unique
consumption patterns. Current            shopping experience,” says Neil Ashe, president and executive officer at Walmart Global
regulations, for example, allow          E-Commerce, who arrived to the company from the world of digital contents. Ashe, a
clients to return free-of-charge         former president of CBS Interactive, has as his primary goal the management of the recent
                                         acquisition of Yihaodian, a Chinese e-commerce company.
products they have purchased
online, a decision that has had
an impact on consumer trust as
well as in companies’ logistics
development. “We had to de-
velop new systems to adapt to          “Brazil is our second priority after China,” states Neil
the fact that Brazilians are used
to trying out stuff before buying
                                       Ashe, president of Walmart Global E-Commerce.
it,” says Alex do Nascimento,
head of parcel shipping division
in Correios. E-commerce now            jor global players have decided
                                                                            E-commerce speaks Portuguese
represents 20 percent of Cor-          to strongly expand in Brazil.        Country by country participation in the total expenditure of regional B2C.
reios’ total shipments.                According to internet traffic        Source: AméricaEconomía Intelligence

    Brazil’s size is no secret,        provider comScore, 70 of the
                                                                                                                   COLOMBIA
and it is attracting global pow-       100 most visited Latin American                             CENTRAL AMERICA 2.3%
                                                                                                   2.4%
                                                                                                                            PERU
                                                                                                                            1.4% OTHERS
erhouses such as Apple and             websites are Brazilian. And 87                    VENEZUELA                               1.21%
                                                                                         3.3%
Amazon, which have announced           percent of the 78 million Bra-               CHILE
tentative plans to start operations    zilian internet users visit retail           3.5%

in Brazil in September, as well        websites to compare prices.               ARGENTINA
                                                                                 6.2%
as Walmart, that has confirmed             With 173 million credit
it will dramatically broaden its       cards and a population of 195              THE CARIBBEAN
presence through mid-size stores       million, Brazil is fertile ground          6.4%
similar to those it operates in        for e-commerce. However, the
Mexico under the Bodega Aur-           previous figure does not mean
                                                                                   MEXICO
rera brand. “Brazil is our sec-        80% of Brazilians have credit               14.2%
                                                                                                                                          BRAZIL
ond priority after China,” says        cards –Brazil is actually more                                                                     59.1%
Neil Ashe, Walmart’s Global            like Spain than any other Latin
E-Commerce president.                  American country in terms of
    It is no chance that three ma-     banking penetration indicators.


                                                                                                                                  AméricaEconomía 3
E-commerce study in Latin America
 May 2012




                                                                                                           which reality exceeded expec-
A prediction US$ 8 billion short                                                                           tations. Online gaming players
In 2009, industry estimates                                                                                Vostu and Mentez are interesting
predicted that e-commerce sales                                                                            cases, selling games for under
in Latin America would reach                                                                               US$ 1 per unit, and seemingly
US$ 35 billion in 2011, a pre-                                                                             paving the way to this segment’s
diction that fell US$ 8 billion                                                                            explosion. It is similar to what
short. Nobody could foresee the                                                                            happens in the Apple virtual
recent dynamic and highly suc-                                                                             store, with over half a million
cessful endeavors emerging out                                                                             software applications for any of
of innovation-led and continu-      “Nobody could anticipate the                                           the company’s products. People
ously improving environments.
“Nobody could anticipate the
                                    dazzling emergence of coupon                                           begin downloading free games,
                                                                                                           then start downloading songs
dazzling emergence of coupon        aggregators and shopping clubs,                                        for 99 cents, learn to trust the
aggregators and shopping clubs,                                                                            website, and almost without re-
whose models are creative, not      whose models are the most                                              alizing it, end up buying a US$
so much because of their busi-
ness models, but for the way in
                                    creative, not so much because of                                       2,000 MacBook Pro.
                                                                                                               The intensity of Latin Ameri-
which they have implemented         their business model, but how they                                     cans’ online activity, as evi-
them and the results they have                                                                             denced in how much they use
obtained,” says Marcos Pu-          implemented them, and the results                                      it for entertainment and the
eyrredón, president of eInstituto
(formerly known as Instituto
                                    they obtained,” says Marcos                                            presence they have in social
                                                                                                           networks, has made social
Lationamericano de Comercio         Pueyrredón of eInstituto.                                              commerce open new channels
Electrónico, the Latin American                                                                            for online transactions, even
E-Commerce Institute). This is      Cuponaso, which are revolution-     together with the dynamism of      for lower-middle class consum-
the case of undertakings such       izing consumption patterns in the   the online gaming and digital      ers that were not on anyone’s
as Peixe Urbano, Geelbe (ac-        markets where they are present.     content markets, make social       horizon two years ago. Video
tive in Colombia, Argentina             The emergence of these          commerce a new relevant actor,     on demand, for instance, has
and Mexico) or the Ecuadorian       completely unexpected players,      and explain the US$ 8 billion by   started finding its niche through
                                                                                                           highly popular global and Latin
                                                                                                           American companies such as
geelbe.com
                                                                                                           Netflix and Netmovie.
   The Midnight Hour                                                                                           But of course, attention today

   D    iscount sales website Geelbe does not stop registering yearly two-digit growth
        figures in Colombia, Mexico and Argentina. Its core business is to sell leftover stock
   via the Internet at low prices. It is what in the brick-and-mortar world is called a markdown
                                                                                                           is focused on the mothership of
                                                                                                           social networks.
                                                                                                               Facebook took up 30% of
   store. From leftover Ray-Ban shades and Tommy
   Hilfiger watches, to Lacoste shirts or thermostat                                                       the time Latin American inter-
   coffee mugs, everything can be on clearance. Agustín                                                    net users spent online in 2011,
   Pallotti, its CEO, is amazed that the best strategy has                                                 an increase of 9.5 percent over
   proved to be sending an email with its products of the                                                  the previous year, according to
   day at midnight. “I am still not certain why that is the                                                comScore figures. Facebook
   moment where we have the greatest response”, he
   says. But he has stopped testing other hours of the                                                     now wants to take that immense
   day. Another secret of his is packaging the products                                                    mass of users to its own pur-
   as if he were sending them to himself. According to                                                     chasing channels. In this way,
   Pallotti, Colombia has a cheap and high quality mail                                                    the company’s public offering
   service, but Mexico and Argentina still need to take Introduction to Logistics I and II.                (IPO) fetched US$ 11.6 bil-


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                                                                                                                       May 2012



                                      lan.com
lion to invest in expansion and
acquisitions such as its recent            Will you Marry Me?
US$ 1 billion purchase of photo
sharing app Instagram, that may
                                           A    ll the e-commerce strategies in LAN Airlines’ web platform aim at client engagement,
                                                more than at selling tickets. Even at the cost of losing profit margins, something the
                                           system would allow if its focus was offering cheaper prices. In fact, what you pay online
turn out being an e-commerce               almost has no difference with the store. According to Elías Senerman, Lan.com manager, “we
landmark. Such a massive injec-            are more focused on increasing customer loyalty in the
tion of capital may help answer            long term than in obtaining profit quickly.” In 2009, Lan.
                                           com implemented what it calls its “fingers” advertising
Facebook’s big question of how             strategy, a graphic way of showing its desire to empower
to generate a clear monetization           the client, making him or her feel that with just a couple
scheme.                                    of strokes on the keyboard he or she can travel anywhere
    Commerce through Facebook              in the world cheaply. They began using Facebook, and are
is being called f-commerce these           heavily preparing programs for smartphones, both for
                                           their clients checking in from them, and being able to use
days. Yet there are analysts,              them at the airport in the way of a GPS taking them to
such as Sucharita Mulpuru, of              the boarding gate and to his or her seat. In that way, the
Forrester Consulting, who are              strategy points at the platform, which apart from selling
not sure that e-commerce will              airplane tickets, will encourage loyal customers to, for example, make hotel and rental car
                                           transactions there.
be the company’s sorcerer’s
stone. “It is still to be proven
that the platform can be a suit-
able place for shopping, since,
its stores do not allow to fully            “It is still to be seen if Facebook can be a suitable
replicate the brand experience
of the official websites of the                place for shopping, since its stores do not fully
potentially interested compa-
nies,” she argues.
                                          replicate the brand experience of official company
    Still, there are many prepar-             websites,” says Sucharita Mulpuru of Forrester.
ing for its arrival. LAN Airlines,
for example, is testing its in-
corporation into the Facebook        E-commerce on the map
platform, replicating Delta’s        Countries/selected blocks, B2C in $million dollars.
                                     Source: AméricaEconomía Intelligence
model. “For now it is only a
                                                               2005         2006       2007        2008           2009         2010         2011
small-scale test, but we want
                                      BRAZIL                  2,269.9       3,540.5     4,898.7    8,572.6    13,230.4       17,851.4     25,552.8
to be prepared, to understand
                                      MEXICO                    567.1        867.6      1,377.0    2,010.0        2,624.9     4,330.5      6,137.1
what is effectively happening
                                      THE CARIBBEAN             731,0        949,3      1.104,9    1.244,7        1.455,9      1.895,5     2.752,0
with the platform and to confirm
                                      ARGENTINA                 240,9         378,1      561,5       732,8         875,0       1.797,6     2.695,3
if transactions are effectively
being made there,” says Lan.          CHILE                     242,8         471,8      687,5       919,5        1.027,9      1.141,6     1.489,9

com manager Elías Senerman.           VENEZUELA                 253.4        489.6       821.5      787.8          906.1      1,117.8      1,418.4
    A key issue that companies        CENTRAL AMERICA           189,2        359,9       499,0      563,9          637,2        729,6      1.051,0
are seeking to better understand      COLOMBIA                  150.3        175.0       201.3      301.9          435.0        606.8       998.0
is how to maintain and increase       PERU                      109,1        145,5       218,2      250,9          276,0        426,9       611,0
conversion rates; the percentage      OTHER                     131.3        164.8       203.0      260.9          306.5        366.9       525.0
of visitors to a website who ac-      LATAM + CARIBBEAN       4,885.0       7,542.1    10,572.5   15,645.0    21,774.9       30,264.5     43,230.5
tually make a purchase.
                                     consumer online purchases are             PC, but that is no longer so. A        consumption will be intimately
The gift of ubiquity                 made through conventional                 growing number of experts think        related to mobile consumption,
Many continue to believe that        channels like a desktop or laptop         that, starting this year, online       thanks to smartphones and tab-


                                                                                                                              AméricaEconomía 5
E-commerce study in Latin America
 May 2012



groupon.com                                                                                                                                       ally very receptive to discount
                                                                                                                                                  offers, and the massive market
  The Coupon Guy Doesn’t Kill the Star                                                                                                            penetration of internet devices
  T    he top player in early sales of products and services at a discount hit the region, willing
       to dispute the common knowledge assessment that a Latin American man would never
  invite a woman for dinner to then pay the bill with a 50 percent discount coupon. Against all
                                                                                                                                                  is strengthening the power of
                                                                                                                                                  price comparison and instant
  forecasts, the annual 55 percent growth of Groupon in                                                                                           shopping,” says Alejandro
  the region shows that common knowledge was wrong.                                                                                               Fosk, comScore vice president
  The company started operations with four employees                                                                                              for Latin America.
  less than two years ago, and it now has 360 employees in                                                                                            It is not farfetched then, to
  Uruguay, Argentina and Chile. And Groupon’s expansion
                                                                                                                                                  assume that in two years, when
  has been swift in order to not give eventual competitors
  time, and to know the particular aspects of each market.                                                                                        this study is conducted again,
  Thus, the company acquired the Chilean Clandescuento.                                                                                           mobile online use will infuse
  cl after it had been in operations for only four months.                                                                                        dynamism into the e-commerce
  According to Federico Malek, CEO of the division                                                                                                market.
  grouping those three countries, “people are eager to
                                                                                                                                                      But the shift of consumers
  buy something and are only waiting for greater offers.”
  So far, so good. But, Malek is surprised how different the                                                                                      towards mobile technology by
  countries in which he directs the operation are, a fact                                                                                         way of smartphones and tablets
  that hinders general solutions. For example, in Chile an                                                                                        is not the only new trend. Ac-
  iPad can almost be bought at the same price than in the United States, while in Argentina, it is                                                cording to Alejandro Prince, of
  still not possible to import Apple products in order to force Apple to set up an assembly line
                                                                                                                                                  the consulting firm Prince &
  in the country, as they did with BlackBerry.
                                                                                                                                                  Cook, many Latin American
                                                                                                                                                  online consumers are growing
Shopping cart                                                                                                                                     increasingly impatient with
Most relevant factors when buying online (from 1 to 4)
Source: AméricaEconomía Intelligence survey
                                                                                                                                                  delivery times and are opting
                                                                                                                                                  to pick the packages up them-
        Availability of Products                                                                                                    3.52
                                                                                                                                                  selves from distribution points.
                                                                                                                                                  “Logistic problems begin to have
             Transaction Speed                                                                                                      3.52
                                                                                                                                                  a solution with the emergence of
                   Ease of Use                                                                                                 3.49               services that allow consumers
                      Security                                                                                          3.45                      to pick up what they bought,”
                        Prices                                                                                        3.44                        says Prince.
    Delivery Options/ Shipment                                                                                    3.43
                                                                                                                                                      One example is Falabella
                                                                                                                                                  Argentina, with e-commerce
     Product Arrival Guarantees                                                                                3.39
                                                                                                                                                  representing 10 percent of its
             Payment Options                                                                            3.36                                      sales. The majority of products
               Supply Diversity                                                                  3.31                                             purchased online are picked up
                     Discounts                                                                  3.29                                              at the store by the customer, ac-
            Post Sale Services                                 2.93
                                                                                                                                                  cording to e-commerce manager
                                                                                                                                                  Patricia Jabsen. Argentina has
                                  2.60   2.70   2.80    2.90          3.00   3.10   3.20      3.30       3.40                3.50          3.60
                                                                                                                                                  the highest shipping costs in
                                                                                                                                                  Latin America and consumers
lets. “The current challenge is                 in smartphones and tablets when            market. All indicators suggest                         prefer to go the distance to pick
having a simple website in which                sales through those channels are           that the future is in smartphones                      the product up rather than pay-
clients may shop from their                     marginal? Simply because the               and tablets.                                           ing more for it to be delivered at
mobile phone,” says Armando                     industry is changing at a diz-                 “It is a phenomenon we dis-                        home. It comes as no surprise that
Arias, Walmart’s e-commerce                     zying speed, and innovations               covered mid last year and have                         the logistical solution for regional
manager for Latin America.                      such as coupons or digital goods           already confirmed. The Latin                           e-commerce stems from strong
    Why is there so much interest               can suddenly change the entire             American consumer is gener-                            consumer demand. “There are


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                                                                                                                            May 2012



a lot of people willing to buy,     are approaching those of coun-              at least the next three years we           rate will keep surpassing that of
but what is still missing in the    tries like the United States”, says         will maintain double-digit an-             the United States, which in 2011
region is supply,” Fosk states.     eInstituto’s Pueyrredón. Annual             nual growth and surpass the 19             reached a 14.4 percent over the
According to the Argentinean        growth probably will not stay               percent world average”.                    previous year.
Chamber of Electronic Com-          at the current 50 percent rate                  Latin America’s participa-                 According to a Goldman
merce survey, complaints by         that has been the trend for the             tion in global e-commerce will             Sachs report, e-commerce will
consumers about lack of sup-        past decade, he adds, but “for              continue to grow, and its growth           generate US$ 2 million in online
ply in 2011 increased 7 percent
over 2009.                          Towards the balance point
                                                                                                                                   BRAZIL       MEXICO
    One of the key factors for      Percentage term variation of e-commerce spending in Latin America
                                                                                                                                   CHILE         LATIN AMERICA
                                    Source: AméricaEconomía Intelligence
the increase in demand has been
the decrease in transactional          140.0
                                                                 132.6
security breaches, one of the
biggest historical problems with       120.0

e-commerce in the region. Ac-
cording to Guillermo Rospigliosi,      100.0
                                                                                  94.3
Latin American general manager
                                                                  76.1
for CyberSource –a payment              80.0
                                                    70.3
                                                                                                              75.0

processing management and                       70.1
                                                64.3                           56.0
                                                                                                                                      65.0
                                                                                                 58.7
anti-fraud security company             60.0
                                                                 59.3
                                                                                   54.4
                                                                                                             48.0
                                                                                                                          54.3
                                                                           53.0
acquired by Visa in 2010 with                                                             54.4                                                       43.1
                                                                                                            46.0          39.2        39.0            41.7
over 370,000 clients wordwide,          40.0
                                                                                          40.2
                                                                                                    38.4
                                                                                                                                                   42.8
                                                                                                                                       34.9
“the boom is intimately related                    32.1                                                     33.8
                                                                                                                         30.6                       30.5
with an increase in consumer            20.0
                                                                                                                                     11.1
trust, e-commerce is already                                     12.6                                                   11.8

considered to be more safer.”            0.0
                                                 Var 04/03     Var 05/04    Var 06/05      Var 07/06       Var 08/07   Var 09/08    Var 10/09    Var 11/10
In 2011, 63 percent of Mexi-
cans declared trusting online       falabella.com
payment methods, as opposed
to 2009, when the figure was at       Off and Online Co-existence
55 percent.
                                      F   alabella, the Chilean company with the highest listed stock exchange value, and with operations
                                          in Chile, Argentina, Peru and Colombia,
                                      has taken note of the mobile customers’
Childhood’s End
                                      new habits and will launch its smartphone
How long will Latin American          and tablet platform this year. “People can
e-commerce be able to maintain        already enter from their mobiles, but they
the current rate of growth, which     can’t make transactions,” says Patricia
reached 42.8 percent between          Jabsen, its e-commerce manager in
2010 and 2011?                        Argentina. “This year we will first perform
                                      an upgrade of our electronic platform and
    In a constantly evolving          immediately afterward we will launch it for
industry, it is very difficult to     mobiles,” she says. Jabsen is also president
predict. However, estimates           of the Argentinean Electronic Commerce
predict a 26 percent growth in        Chamber of Commerce, and she believes
2012 and a 28.5 percent in 2013.      that “it is a false dichotomy to say that one
                                      has to opt between developing the online
    Many believe the industry is      sales channel or physical stores, since the
soon to reach maturity. “Latin        offer online has to be complementary to
America consolidated its com-         the stock at non-virtual stores”. According
mercial power through the inter-      to her, this complementary character helped Falabella win the award for the best e-retail company
net and its consumption patterns      of the year awarded by eInstituto.



                                                                                                                                     AméricaEconomía 7
E-commerce study in Latin America
 May 2012



                                      tucarro.com
purchases per second in 2012.
This depends basically on the           International License Plate
market behaviors of China and
the United States, but Latin
                                        C   ar sales classified ads pages are booming in Venezuela and Colombia. “They are two very
                                            different markets, but the platform works the same in both,” says Venezuelan Ignacio
                                        Caride, its CEO, through a business model that allows
America will keep gaining posi-         to evenly grow at a 40 percent annual rate, no matter if
tions, as long as it maintains its      Venezuela has a 30 percent inflation rate, while in Colombia
economic and online population          it does not go beyond an annual 8 percent.” The webpage
growth rates.                           started out in Caride’s home country, competing with the
                                        classified ad pages of newspapers, and winning because,
     There are other elements that      according to him, at Tucarro.com “the ad stays on until the car
indicate the pace is not going to       is sold without a time limit.” Every person placing an ad pays
slow down. “If e-commerce only          between US$ 22 and US$ 32 to be on the page until the car
consisted of retail and tourism, in     is sold or the sale is suspended. “Over time I discovered that
the United States the proportion        the key to the business is to take a picture of the car from the
                                        same angle to give every offer the same exposure,” Caride assures. The page has its associated
would be 63 to 37 percent,” says        websites Tulancha.com and Tuavion.com, where placing an ad costs up to US$ 100.
Fosk. “But in Latin America it is
the other way around, which is
anomalous given the great po-         does not require the consumer to    Carolina Forero, Visa’s execu-
tential retail has in the region.”    enter their information for every   tive director for innovation and
The presence of giants such as        transaction. The speed of the       e-commerce, refering to this       Publisher & Editor
Walmart and global Latin Ameri-       digital wallet payment systems      platform that offers businesses    Elías Selman Carranza

can retailers of amazing growth       is an important factor as it also   greater conversion rates and       AméricaEconomía Intelligence
                                                                                                             Jaime Contreras S., director
have to be taken into account as      reduces the premature abandon-      increased security.                Rodrigo Dörn, researcher
                                                                                                             Dalomy Switt, researcher
well. All of them are much more       ment of online shopping carts.          Every day has its way. The
powerful and have many more               “The adoption of mobile         sentence applies to what lies      Art direction & design
                                                                                                             Álvaro Araya Urquiza
clients than any individual actor     technology, social networks         ahead for e-commerce, as digital
                                                                                                             Illustrations
in the regional tourism industry.     and the increase in digital goods   wallets and other innovations      Patricio Otniel
     There are still other regional   purchases are changing our way      that are just being conceived,     Editors
gaps to fill. According to eInsti-    of communicating and our con-       come to the region, are tested,    Andrés Almeida F.
                                                                                                             Samuel Silva (English version)
tuto, 70 percent of Brazilians,       sumer behavior, both online and     and keep feeding the industry’s
                                                                                                             Writer
Argentineans and Chileans             in brick-and-mortar stores,” says   bloom and boom.                    Pablo Rosendo Gonzalez
spend less than 10 percent of
their annual budgets on online
shopping, only half of what citi-     Methodology
zens in developed countries do.       The estimates by AméricaEconomía                      transactions held between consumers and
That gap could become smaller         Intelligence for the elaboration of this              retail enterprises, tourism companies and
as smartphone penetration in-         study for 2010 and 2011 were realized from            airlines, between consumers (C2C) and
                                      information provided by the official sources          transactions with governments (online tax
creases throughout the region.
                                      in each country (electronic commerce                  payment) in the definition. The amounts in
It is estimated that 50 percent of    chambers or associations), which were                 dollars were obtained using the exchange
mobile phones in Latin America        homologated and complemented from                     rate valid on the last day of the year for
will be smartphones by 2015.          industrial analyses, expert opinions, and the         every respective year.
     There are also new devel-        information supplied by a survey specifically         We thank the following information sources
                                      created by AméricaEconomía Intelligence               for their collaboration: AMIPCI, Camara-e.
opments gaining momentum
                                      and its own estimations, considering other            Net, CACE, Cavecom, CCS, FMI, eInstituto,
worldwide that should soon            variables related to electronic channel sales.        World Internet Statistics, Cepal, World
take hold in Latin America.           For the effects of this study, we define              Tourism Organization, the Colombian
One of them is digital wallets,       (B2C) electronic commerce as those                    Chamber of Electronic Commerce, Receita
an innovation that offers a safer     commercial transactions executed online,              Federal, Banxico and many other experts and
                                      ending in, at least, a purchase order being           e-commerce area leaders in the region, who
and simpler way to pay, which
                                      sent to a natural person. We included the             helped us gather the necessary information.

8 Visa

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E-commerce in Latin America

  • 1. E-commerce Study in Latin America May 2012 The Boom Years E-commerce in Latin America practically doubled in the last two years, reaching US$ 43 billion in sales in 2011. This intense online activity is largely attributed to regional economic growth, but it is mainly the work of a myriad of small Latin- American entrepreneurial endeavors. AméricaEconomía 1
  • 2. E-commerce study in Latin America May 2012 correios.com I n 2010, Emerson Andrade, Alex Tabor and Julio Vas- Customized Delivery concellos were three pau- listas (São Paulo residents) T he Brazilian state-owned mail service company, Correios, made a timely decision in the past century: in 2000 they created a special division for the shipment of purchases made via e-commerce. In order to promote the new system, they reduced shipping costs by 30 with a dream. Today, they are percent and guaranteed parcels to be delivered in three Peixe Urbano, a group-buying days. In 2006 there were already 4 million e-commerce company with 1,000 employees parcels per year and in 2011 the figure went up to 18 million, throughout Brazil and in several almost 20 percent of all packages shipped. From 2010 to 2011 the increase in sales was 36 percent. Its main clients countries in Latin America. Their are Netshoes and Walmart, and it is the largest distributor careers are booming, as they of e-commerce purchased goods in Brazil, with a 40 percent have made e-commerce one of participation in a market where there are close to thirty the sources of their success. Not competing companies. “The buyer pays for shipping,” says only did Peixe Urbano survive Alex do Nascimento, in charge of web purchased parcels since 2000”, but in order to expand their sales, large sellers the flood of coupon aggrega- offer free shipping, which also increases our turnover,” he says. On its website, Correios also tors that appeared in the wake has a virtual store to market products that are on sale. of Groupon, but successfully Correios has conquered Brazil, but it is out for more. This state company just modified its competed with them in their own charter, which today allows extending its successful business model beyond its own country turf. They qualify as a Brazil- and –given the case– competing with the likes of Amazon. ian e-commerce miracle, after three rounds of investment, four acquisitions, and a plan to cover social shopping and e-commerce innovation, logistic quality, in the region every two years the whole region with expansion are ripe for consolidation,” safety and service development since 2003, and in top of that, initiatives such as the purchase says an analyst who believes enabling atmospheres, you will it is increasing its significance, of Groupalia. e-commerce will make Peixe begin to understand how Latin as it reached 1% of the GDP “We will become the leaders Urbano grow at least 50 percent America doubled its e-commerce in Brazil. in all our operational segments,” this year. volume in the past two years. In fact, the high regional says COO and founder Emerson If you multiply this by the Total regional B2C (business figures are heavily impacted Andrade. “The businesses of thousands, and put them into to consumer) e-commerce sales by Brazil’s e-commerce perfor- reached US$ 22 billion in 2009 mance. The economic boom the 3, 2, 1, takeoff and US$ 43 billion in 2011, a country has experienced lately Total e-commerce spending in Latin America (in $million dollars) 98.5 percent increase. Actually, has direct correlation with its e- Source: AméricaEconomía Intelligence 69,994.5 e e-commerce has been doubling commerce market. In 2011 alone, 70,000 UP TREND 65,000 60,000 B2C as a proportion of GDP 55,000 54,470.5 e Source: AméricaEconomía Intelligence BRAZIL MEXICO 50,000 CHILE LATIN AMERICA 1.20% 45,000 43,230.5 1.01% 40,000 1.00% 0.83% 0.85% 35,000 0.80% 30,264.5 30,000 0.76% 25,000 0.60% 0.52% 0.64% 0.61% 21,774.9 0.61% 20,000 0.54% 0.54% 0.54% 0.52% 15,645.0 0.40% 0.33% 0.42% 15,000 0.42% 0.26% 0.36% 0.36% 10,572.5 0.19% 0.32% 0.29% 0.30% 10,000 7,542.1 0.20% 0.19% 0.25% 0.14% 0.14% e: Estimado 4,885.0 0.20% 0.18% 5,000 0.11% 0.11% 1,692.4 3,065.8 0.10% 0.07% 0.07% 0.10% 0.13% 0 0.00% 0.05% 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2003 2004 2005 2006 2007 2008 2009 2010 2011 2 Visa
  • 3. E-commerce Study in Latin America May 2012 walmart.com the sales in the sector reached US$ 25 billion, accounting for From Mexico to Brazil over half of the regional total. But not everything can be W almart, the world’s largest retailer has taken note that the “big is beautiful” strategy will no longer help it keep growing with the arrival of mobile e-commerce. “People are making large online purchases and complementing them with small purchases at stores explained by the enormous near their homes,” says Natalie Berg, a global researcher at Planet Retail. economic growth. In a short That should worry this giant that only sells period of time, Brazil has seen 5 percent of its overall sales online. In order the emergence of a new middle to overcome this weakness, Walmart is currently testing an e-commerce model in class, with bank accounts and Mexico, observing the profit margins of its internet connections, who have small store subsidiary, Bodegas Aurrera. A become e-commerce clients. Bra- model it soon intends to export to Brazil, zil also pro-actively encouraged the second priority world market for the e-commerce, reducing interest company’s e -commerce strategy. “We are underway to create the next generation of rates, lowering taxes, and adapt- e-commerce, offering the latest in online ing its legislation to the Brazilian innovations to give our customers a unique consumption patterns. Current shopping experience,” says Neil Ashe, president and executive officer at Walmart Global regulations, for example, allow E-Commerce, who arrived to the company from the world of digital contents. Ashe, a clients to return free-of-charge former president of CBS Interactive, has as his primary goal the management of the recent acquisition of Yihaodian, a Chinese e-commerce company. products they have purchased online, a decision that has had an impact on consumer trust as well as in companies’ logistics development. “We had to de- velop new systems to adapt to “Brazil is our second priority after China,” states Neil the fact that Brazilians are used to trying out stuff before buying Ashe, president of Walmart Global E-Commerce. it,” says Alex do Nascimento, head of parcel shipping division in Correios. E-commerce now jor global players have decided E-commerce speaks Portuguese represents 20 percent of Cor- to strongly expand in Brazil. Country by country participation in the total expenditure of regional B2C. reios’ total shipments. According to internet traffic Source: AméricaEconomía Intelligence Brazil’s size is no secret, provider comScore, 70 of the COLOMBIA and it is attracting global pow- 100 most visited Latin American CENTRAL AMERICA 2.3% 2.4% PERU 1.4% OTHERS erhouses such as Apple and websites are Brazilian. And 87 VENEZUELA 1.21% 3.3% Amazon, which have announced percent of the 78 million Bra- CHILE tentative plans to start operations zilian internet users visit retail 3.5% in Brazil in September, as well websites to compare prices. ARGENTINA 6.2% as Walmart, that has confirmed With 173 million credit it will dramatically broaden its cards and a population of 195 THE CARIBBEAN presence through mid-size stores million, Brazil is fertile ground 6.4% similar to those it operates in for e-commerce. However, the Mexico under the Bodega Aur- previous figure does not mean MEXICO rera brand. “Brazil is our sec- 80% of Brazilians have credit 14.2% BRAZIL ond priority after China,” says cards –Brazil is actually more 59.1% Neil Ashe, Walmart’s Global like Spain than any other Latin E-Commerce president. American country in terms of It is no chance that three ma- banking penetration indicators. AméricaEconomía 3
  • 4. E-commerce study in Latin America May 2012 which reality exceeded expec- A prediction US$ 8 billion short tations. Online gaming players In 2009, industry estimates Vostu and Mentez are interesting predicted that e-commerce sales cases, selling games for under in Latin America would reach US$ 1 per unit, and seemingly US$ 35 billion in 2011, a pre- paving the way to this segment’s diction that fell US$ 8 billion explosion. It is similar to what short. Nobody could foresee the happens in the Apple virtual recent dynamic and highly suc- store, with over half a million cessful endeavors emerging out software applications for any of of innovation-led and continu- “Nobody could anticipate the the company’s products. People ously improving environments. “Nobody could anticipate the dazzling emergence of coupon begin downloading free games, then start downloading songs dazzling emergence of coupon aggregators and shopping clubs, for 99 cents, learn to trust the aggregators and shopping clubs, website, and almost without re- whose models are creative, not whose models are the most alizing it, end up buying a US$ so much because of their busi- ness models, but for the way in creative, not so much because of 2,000 MacBook Pro. The intensity of Latin Ameri- which they have implemented their business model, but how they cans’ online activity, as evi- them and the results they have denced in how much they use obtained,” says Marcos Pu- implemented them, and the results it for entertainment and the eyrredón, president of eInstituto (formerly known as Instituto they obtained,” says Marcos presence they have in social networks, has made social Lationamericano de Comercio Pueyrredón of eInstituto. commerce open new channels Electrónico, the Latin American for online transactions, even E-Commerce Institute). This is Cuponaso, which are revolution- together with the dynamism of for lower-middle class consum- the case of undertakings such izing consumption patterns in the the online gaming and digital ers that were not on anyone’s as Peixe Urbano, Geelbe (ac- markets where they are present. content markets, make social horizon two years ago. Video tive in Colombia, Argentina The emergence of these commerce a new relevant actor, on demand, for instance, has and Mexico) or the Ecuadorian completely unexpected players, and explain the US$ 8 billion by started finding its niche through highly popular global and Latin American companies such as geelbe.com Netflix and Netmovie. The Midnight Hour But of course, attention today D iscount sales website Geelbe does not stop registering yearly two-digit growth figures in Colombia, Mexico and Argentina. Its core business is to sell leftover stock via the Internet at low prices. It is what in the brick-and-mortar world is called a markdown is focused on the mothership of social networks. Facebook took up 30% of store. From leftover Ray-Ban shades and Tommy Hilfiger watches, to Lacoste shirts or thermostat the time Latin American inter- coffee mugs, everything can be on clearance. Agustín net users spent online in 2011, Pallotti, its CEO, is amazed that the best strategy has an increase of 9.5 percent over proved to be sending an email with its products of the the previous year, according to day at midnight. “I am still not certain why that is the comScore figures. Facebook moment where we have the greatest response”, he says. But he has stopped testing other hours of the now wants to take that immense day. Another secret of his is packaging the products mass of users to its own pur- as if he were sending them to himself. According to chasing channels. In this way, Pallotti, Colombia has a cheap and high quality mail the company’s public offering service, but Mexico and Argentina still need to take Introduction to Logistics I and II. (IPO) fetched US$ 11.6 bil- 4 Visa
  • 5. E-commerce Study in Latin America May 2012 lan.com lion to invest in expansion and acquisitions such as its recent Will you Marry Me? US$ 1 billion purchase of photo sharing app Instagram, that may A ll the e-commerce strategies in LAN Airlines’ web platform aim at client engagement, more than at selling tickets. Even at the cost of losing profit margins, something the system would allow if its focus was offering cheaper prices. In fact, what you pay online turn out being an e-commerce almost has no difference with the store. According to Elías Senerman, Lan.com manager, “we landmark. Such a massive injec- are more focused on increasing customer loyalty in the tion of capital may help answer long term than in obtaining profit quickly.” In 2009, Lan. com implemented what it calls its “fingers” advertising Facebook’s big question of how strategy, a graphic way of showing its desire to empower to generate a clear monetization the client, making him or her feel that with just a couple scheme. of strokes on the keyboard he or she can travel anywhere Commerce through Facebook in the world cheaply. They began using Facebook, and are is being called f-commerce these heavily preparing programs for smartphones, both for their clients checking in from them, and being able to use days. Yet there are analysts, them at the airport in the way of a GPS taking them to such as Sucharita Mulpuru, of the boarding gate and to his or her seat. In that way, the Forrester Consulting, who are strategy points at the platform, which apart from selling not sure that e-commerce will airplane tickets, will encourage loyal customers to, for example, make hotel and rental car transactions there. be the company’s sorcerer’s stone. “It is still to be proven that the platform can be a suit- able place for shopping, since, its stores do not allow to fully “It is still to be seen if Facebook can be a suitable replicate the brand experience of the official websites of the place for shopping, since its stores do not fully potentially interested compa- nies,” she argues. replicate the brand experience of official company Still, there are many prepar- websites,” says Sucharita Mulpuru of Forrester. ing for its arrival. LAN Airlines, for example, is testing its in- corporation into the Facebook E-commerce on the map platform, replicating Delta’s Countries/selected blocks, B2C in $million dollars. Source: AméricaEconomía Intelligence model. “For now it is only a 2005 2006 2007 2008 2009 2010 2011 small-scale test, but we want BRAZIL 2,269.9 3,540.5 4,898.7 8,572.6 13,230.4 17,851.4 25,552.8 to be prepared, to understand MEXICO 567.1 867.6 1,377.0 2,010.0 2,624.9 4,330.5 6,137.1 what is effectively happening THE CARIBBEAN 731,0 949,3 1.104,9 1.244,7 1.455,9 1.895,5 2.752,0 with the platform and to confirm ARGENTINA 240,9 378,1 561,5 732,8 875,0 1.797,6 2.695,3 if transactions are effectively being made there,” says Lan. CHILE 242,8 471,8 687,5 919,5 1.027,9 1.141,6 1.489,9 com manager Elías Senerman. VENEZUELA 253.4 489.6 821.5 787.8 906.1 1,117.8 1,418.4 A key issue that companies CENTRAL AMERICA 189,2 359,9 499,0 563,9 637,2 729,6 1.051,0 are seeking to better understand COLOMBIA 150.3 175.0 201.3 301.9 435.0 606.8 998.0 is how to maintain and increase PERU 109,1 145,5 218,2 250,9 276,0 426,9 611,0 conversion rates; the percentage OTHER 131.3 164.8 203.0 260.9 306.5 366.9 525.0 of visitors to a website who ac- LATAM + CARIBBEAN 4,885.0 7,542.1 10,572.5 15,645.0 21,774.9 30,264.5 43,230.5 tually make a purchase. consumer online purchases are PC, but that is no longer so. A consumption will be intimately The gift of ubiquity made through conventional growing number of experts think related to mobile consumption, Many continue to believe that channels like a desktop or laptop that, starting this year, online thanks to smartphones and tab- AméricaEconomía 5
  • 6. E-commerce study in Latin America May 2012 groupon.com ally very receptive to discount offers, and the massive market The Coupon Guy Doesn’t Kill the Star penetration of internet devices T he top player in early sales of products and services at a discount hit the region, willing to dispute the common knowledge assessment that a Latin American man would never invite a woman for dinner to then pay the bill with a 50 percent discount coupon. Against all is strengthening the power of price comparison and instant forecasts, the annual 55 percent growth of Groupon in shopping,” says Alejandro the region shows that common knowledge was wrong. Fosk, comScore vice president The company started operations with four employees for Latin America. less than two years ago, and it now has 360 employees in It is not farfetched then, to Uruguay, Argentina and Chile. And Groupon’s expansion assume that in two years, when has been swift in order to not give eventual competitors time, and to know the particular aspects of each market. this study is conducted again, Thus, the company acquired the Chilean Clandescuento. mobile online use will infuse cl after it had been in operations for only four months. dynamism into the e-commerce According to Federico Malek, CEO of the division market. grouping those three countries, “people are eager to But the shift of consumers buy something and are only waiting for greater offers.” So far, so good. But, Malek is surprised how different the towards mobile technology by countries in which he directs the operation are, a fact way of smartphones and tablets that hinders general solutions. For example, in Chile an is not the only new trend. Ac- iPad can almost be bought at the same price than in the United States, while in Argentina, it is cording to Alejandro Prince, of still not possible to import Apple products in order to force Apple to set up an assembly line the consulting firm Prince & in the country, as they did with BlackBerry. Cook, many Latin American online consumers are growing Shopping cart increasingly impatient with Most relevant factors when buying online (from 1 to 4) Source: AméricaEconomía Intelligence survey delivery times and are opting to pick the packages up them- Availability of Products 3.52 selves from distribution points. “Logistic problems begin to have Transaction Speed 3.52 a solution with the emergence of Ease of Use 3.49 services that allow consumers Security 3.45 to pick up what they bought,” Prices 3.44 says Prince. Delivery Options/ Shipment 3.43 One example is Falabella Argentina, with e-commerce Product Arrival Guarantees 3.39 representing 10 percent of its Payment Options 3.36 sales. The majority of products Supply Diversity 3.31 purchased online are picked up Discounts 3.29 at the store by the customer, ac- Post Sale Services 2.93 cording to e-commerce manager Patricia Jabsen. Argentina has 2.60 2.70 2.80 2.90 3.00 3.10 3.20 3.30 3.40 3.50 3.60 the highest shipping costs in Latin America and consumers lets. “The current challenge is in smartphones and tablets when market. All indicators suggest prefer to go the distance to pick having a simple website in which sales through those channels are that the future is in smartphones the product up rather than pay- clients may shop from their marginal? Simply because the and tablets. ing more for it to be delivered at mobile phone,” says Armando industry is changing at a diz- “It is a phenomenon we dis- home. It comes as no surprise that Arias, Walmart’s e-commerce zying speed, and innovations covered mid last year and have the logistical solution for regional manager for Latin America. such as coupons or digital goods already confirmed. The Latin e-commerce stems from strong Why is there so much interest can suddenly change the entire American consumer is gener- consumer demand. “There are 6 Visa
  • 7. E-commerce Study in Latin America May 2012 a lot of people willing to buy, are approaching those of coun- at least the next three years we rate will keep surpassing that of but what is still missing in the tries like the United States”, says will maintain double-digit an- the United States, which in 2011 region is supply,” Fosk states. eInstituto’s Pueyrredón. Annual nual growth and surpass the 19 reached a 14.4 percent over the According to the Argentinean growth probably will not stay percent world average”. previous year. Chamber of Electronic Com- at the current 50 percent rate Latin America’s participa- According to a Goldman merce survey, complaints by that has been the trend for the tion in global e-commerce will Sachs report, e-commerce will consumers about lack of sup- past decade, he adds, but “for continue to grow, and its growth generate US$ 2 million in online ply in 2011 increased 7 percent over 2009. Towards the balance point BRAZIL MEXICO One of the key factors for Percentage term variation of e-commerce spending in Latin America CHILE LATIN AMERICA Source: AméricaEconomía Intelligence the increase in demand has been the decrease in transactional 140.0 132.6 security breaches, one of the biggest historical problems with 120.0 e-commerce in the region. Ac- cording to Guillermo Rospigliosi, 100.0 94.3 Latin American general manager 76.1 for CyberSource –a payment 80.0 70.3 75.0 processing management and 70.1 64.3 56.0 65.0 58.7 anti-fraud security company 60.0 59.3 54.4 48.0 54.3 53.0 acquired by Visa in 2010 with 54.4 43.1 46.0 39.2 39.0 41.7 over 370,000 clients wordwide, 40.0 40.2 38.4 42.8 34.9 “the boom is intimately related 32.1 33.8 30.6 30.5 with an increase in consumer 20.0 11.1 trust, e-commerce is already 12.6 11.8 considered to be more safer.” 0.0 Var 04/03 Var 05/04 Var 06/05 Var 07/06 Var 08/07 Var 09/08 Var 10/09 Var 11/10 In 2011, 63 percent of Mexi- cans declared trusting online falabella.com payment methods, as opposed to 2009, when the figure was at Off and Online Co-existence 55 percent. F alabella, the Chilean company with the highest listed stock exchange value, and with operations in Chile, Argentina, Peru and Colombia, has taken note of the mobile customers’ Childhood’s End new habits and will launch its smartphone How long will Latin American and tablet platform this year. “People can e-commerce be able to maintain already enter from their mobiles, but they the current rate of growth, which can’t make transactions,” says Patricia reached 42.8 percent between Jabsen, its e-commerce manager in 2010 and 2011? Argentina. “This year we will first perform an upgrade of our electronic platform and In a constantly evolving immediately afterward we will launch it for industry, it is very difficult to mobiles,” she says. Jabsen is also president predict. However, estimates of the Argentinean Electronic Commerce predict a 26 percent growth in Chamber of Commerce, and she believes 2012 and a 28.5 percent in 2013. that “it is a false dichotomy to say that one has to opt between developing the online Many believe the industry is sales channel or physical stores, since the soon to reach maturity. “Latin offer online has to be complementary to America consolidated its com- the stock at non-virtual stores”. According mercial power through the inter- to her, this complementary character helped Falabella win the award for the best e-retail company net and its consumption patterns of the year awarded by eInstituto. AméricaEconomía 7
  • 8. E-commerce study in Latin America May 2012 tucarro.com purchases per second in 2012. This depends basically on the International License Plate market behaviors of China and the United States, but Latin C ar sales classified ads pages are booming in Venezuela and Colombia. “They are two very different markets, but the platform works the same in both,” says Venezuelan Ignacio Caride, its CEO, through a business model that allows America will keep gaining posi- to evenly grow at a 40 percent annual rate, no matter if tions, as long as it maintains its Venezuela has a 30 percent inflation rate, while in Colombia economic and online population it does not go beyond an annual 8 percent.” The webpage growth rates. started out in Caride’s home country, competing with the classified ad pages of newspapers, and winning because, There are other elements that according to him, at Tucarro.com “the ad stays on until the car indicate the pace is not going to is sold without a time limit.” Every person placing an ad pays slow down. “If e-commerce only between US$ 22 and US$ 32 to be on the page until the car consisted of retail and tourism, in is sold or the sale is suspended. “Over time I discovered that the United States the proportion the key to the business is to take a picture of the car from the same angle to give every offer the same exposure,” Caride assures. The page has its associated would be 63 to 37 percent,” says websites Tulancha.com and Tuavion.com, where placing an ad costs up to US$ 100. Fosk. “But in Latin America it is the other way around, which is anomalous given the great po- does not require the consumer to Carolina Forero, Visa’s execu- tential retail has in the region.” enter their information for every tive director for innovation and The presence of giants such as transaction. The speed of the e-commerce, refering to this Publisher & Editor Walmart and global Latin Ameri- digital wallet payment systems platform that offers businesses Elías Selman Carranza can retailers of amazing growth is an important factor as it also greater conversion rates and AméricaEconomía Intelligence Jaime Contreras S., director have to be taken into account as reduces the premature abandon- increased security. Rodrigo Dörn, researcher Dalomy Switt, researcher well. All of them are much more ment of online shopping carts. Every day has its way. The powerful and have many more “The adoption of mobile sentence applies to what lies Art direction & design Álvaro Araya Urquiza clients than any individual actor technology, social networks ahead for e-commerce, as digital Illustrations in the regional tourism industry. and the increase in digital goods wallets and other innovations Patricio Otniel There are still other regional purchases are changing our way that are just being conceived, Editors gaps to fill. According to eInsti- of communicating and our con- come to the region, are tested, Andrés Almeida F. Samuel Silva (English version) tuto, 70 percent of Brazilians, sumer behavior, both online and and keep feeding the industry’s Writer Argentineans and Chileans in brick-and-mortar stores,” says bloom and boom. Pablo Rosendo Gonzalez spend less than 10 percent of their annual budgets on online shopping, only half of what citi- Methodology zens in developed countries do. The estimates by AméricaEconomía transactions held between consumers and That gap could become smaller Intelligence for the elaboration of this retail enterprises, tourism companies and as smartphone penetration in- study for 2010 and 2011 were realized from airlines, between consumers (C2C) and information provided by the official sources transactions with governments (online tax creases throughout the region. in each country (electronic commerce payment) in the definition. The amounts in It is estimated that 50 percent of chambers or associations), which were dollars were obtained using the exchange mobile phones in Latin America homologated and complemented from rate valid on the last day of the year for will be smartphones by 2015. industrial analyses, expert opinions, and the every respective year. There are also new devel- information supplied by a survey specifically We thank the following information sources created by AméricaEconomía Intelligence for their collaboration: AMIPCI, Camara-e. opments gaining momentum and its own estimations, considering other Net, CACE, Cavecom, CCS, FMI, eInstituto, worldwide that should soon variables related to electronic channel sales. World Internet Statistics, Cepal, World take hold in Latin America. For the effects of this study, we define Tourism Organization, the Colombian One of them is digital wallets, (B2C) electronic commerce as those Chamber of Electronic Commerce, Receita an innovation that offers a safer commercial transactions executed online, Federal, Banxico and many other experts and ending in, at least, a purchase order being e-commerce area leaders in the region, who and simpler way to pay, which sent to a natural person. We included the helped us gather the necessary information. 8 Visa