05-Operations Management

MANAGING OPERATION AND IMPROVING QUALITY Lecture Notes for Business Introduction By Fahmy Radhi

Operations Management ,[object Object],[object Object]

Transformation Process Output Process Input Automobiles Televisions Services Manufacturing Assembling Transporting Storing Consulting Materials Machines Man/workers Money/capital Information

Differences between Goods and Services Intangible outputs Can not be inventoried High customer contact Short response time Small facilities Labor intensive Not be easily measured Tangible and durable Output can be inventoried Low customer contact Long response time Large facilities Capital intensive Quality easily measured Services Goods

Proportion of goods and services

Types of Manufacturing Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Types of Services Operation ,[object Object],[object Object],[object Object],[object Object]

Operations Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Layout Types ,[object Object],[object Object],[object Object]

Material Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Improving Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Dimensions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Total Quality Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TQM Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

05-Operations Management

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05-Operations Management