Consumer protection means safeguarding consumer interests and rights from business malpractices like selling substandard, duplicate, or overpriced goods. The Consumer Protection Act of 1986 established 3 forums - district, state, and national - to hear consumer complaints. The district forum handles claims up to 20 lakh rupees, the state forum from 20 lakh to 1 crore rupees, and the national forum above 1 crore rupees. All forums can send goods for testing and order remedies like repairs or replacements if goods are found defective. Dissatisfied parties can appeal to higher forums within 30 days.

1. CONSUMER PROTECTION
By
Vidhya S Menon

2. Consumer protection means safeguarding the interest and
rights of consumers
The most common business malpractices leading to
consumer exploitation are:

Sale of sub standard goods

Sale of duplicate goods

Charging more than the Maximum Retail Price (MRP) fixed
for the product

Supply of inferior services

Hoarding and Black marketing leading to scarcity and rise
in price

3. EXAMPLES OF CONSUMER
EXPLOITATION IN INDIA

The supply of cooking gas cylinder to the
consumers is found to be underweight

The after sales service provider of the television
set charged Rs.200 as service through he
repaired the set within the warranty period

The ticket issued to different passengers on the
same day for the same journey showed the
same seat number

4. NEED FOR CONSUMER
PROTECTION

Social Responsibility

Multiple Objectives

Stakeholder Approach

Theory of Trusteeship

Survival and Growth

Customer Satisfaction

5. 
The Right to Safety

The Right to be Informed

The Right to choose

The Right to be Heard

The Right to seek Redressal

The Right to Consumer Education

6. Methods Of Consumer Protection

Self Regulation By Business

Consumer Associations

Government Control

7. The Consumer Protection Act
1986

District Forum

State Forum

National Forum

8. District Forum

The district forum consist of a chairman and two other members
one of whom shall be a woman

A written complaint can be filed by the consumer against the
opposite party where the value of goods and services and the
compensation claimed does not exceed Rs. 20 lakh

The district forum send the sample of goods for testing in a
laboratory and after being satisfied that the goods are defective
they issue an order to either resolve or replace the goods

In case the aggrieved party is not satisfied with the order he can
appeal to the state commission before 30 days

9. State Forum
The State forum consist of a president (High Court Judge)and two other
members one of whom shall be a woman
A written complaint can be filed by the consumer against the opposite party
where the value of goods and services and the compensation claimed less
than Rs. 20 Lakh and does not exceed 1 Cr.
The district forum send the sample of goods for testing in a laboratory and
after being satisfied that the goods are defective they issue an order to either
resolve or replace the goods
In case the aggrieved party is not satisfied with the order he can appeal to
the National commission before 30 days

10. National Forum
The State forum consist of a president (Supreme Court Judge)and two other
members one of whom shall be a woman
A written complaint can be filed by the consumer against the opposite party
where the value of goods and services and the compensation claimed more
than 1 Cr.
The district forum send the sample of goods for testing in a laboratory and
after being satisfied that the goods are defective they issue an order to either
resolve or replace the goods
In case the aggrieved party is not satisfied with the order he can appeal to
the Supreme court before 30 days

11. THANK YOU.........