1. TEAM DEVELOPMENT
Cooperation and Competition
Managing Conflict
Power and Social Influence
Situational Leadership
Learning in Groups and Teams

2. COOPERATION AND COMPETITION-
EXAMPLES FROM YOUR WORK
ENVIRONMENT
 How does competition hurt a team?
 How does competition between groups affect a
team?
 How can a team deal with the negative effects of
competition?
 What are the benefits and problems of
cooperation?
 Why is teamwork considered a “mixed-motive”
situation?

3. MANAGING CONFLICT
 Why is the lack of conflict a sign of a problem in a
team?
 What are the healthy and unhealthy sources of
conflict?
 What are the different approaches to conflict
resolution?
 How is negotiation different from mediation and
arbitration?
 What are the pros and cons of third-party
interventions in a conflict?

4. TRUE OR FALSE?
The nature of conflict True or False?
 False – conflict is a normal
 Conflict is bad and part of a teams’ life
should be avoided
 False – conflict is when people
perceive others have taken
 Team members actions that have a negative
effect on their interests
misunderstanding one
another causes conflict.
 False – some conflicts cannot
be resolved; however
 All conflicts can be agreement can usually be
reached about task issues;
resolved to everyone’s agreements about relationship
issues often remain unless the
satisfaction. relationship is redefined.

5. SOURCES OF CONFLICT
Healthy Conflict Unhealthy Conflict
 Competition over power,
 Focused on task issues rewards, and resources
 Legitimate differences
of opinion about the
 Conflict between
task individual and group goals
 Differences in values
 Poorly run team meetings
and perspectives
 Personal grudges from the
 Difference expectations past
about the impact of
decisions  Faulty communications

6. CONFLICT RESOLUTION
APPROACHES
high
Confrontation Collaboration
Assertiveness
Compromise
Avoidance Accommodation
low high
Cooperativeness

7. NEGOTIATION STRATEGIES
 Separate the people from the problem
 Focus on shared interests of all parties
 Develop many options that can be used to solve
the problem
 Evaluate the options using objective criteria
 Try again

8. POWER AND SOCIAL INFLUENCE
 What is the nature of conformity?
 Defined as a change in a person’s behavior or
opinions as a result of real or imagined pressure
from a person or a group of people.
 What causes people to conform to group pressure?
 Asch’s experiments on conformity

9. VARIABLES THAT INCREASE OR
DECREASE CONFORMITY

10. BASES OF POWER
 Expert
 Power given to a person based on a person’s
credibility or expertise
 Information power based on knowledge one has
about the subject
 Referent
 Power given to an individual freely by others
based on personal liking and admiration
 Position
 Power demanded by the authority of the person’s
position
 Legitimate
 Reward
 Coercive

11. CYCLE OF POWER

12. POWER STYLES

13. LEADERSHIP IN TEAMS

14. SITUATIONAL LEADERSHIP
high
Supporting Behavior
low high
Directive Behavior

15. SITUATIONAL LEADERSHIP
BEHAVIORS
high
Supporting Behavior
low high
Directive Behavior

16. DEVELOPMENT LEVEL OF THE
FOLLOWER
Competence = Knowledge and Skills
Commitment = Motivation and Confidence